10.0

really awful
Crashes / Fires:
5 / 5
Injuries / Deaths:
1 / 0
Average Mileage:
13,052 miles

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« Read the previous 20 complaints

problem #57

Dec 042017

Pacifica

  • 2,200 miles
I was driving on the highway with congested traffic at around 10mph. Without any prior alert, the engine shut off by itself and the vehicle lost its power. I had to turn the transmission to P from D and restart the vehicle.

- La Canada Flintridge, CA, USA

problem #56

Nov 132017

Pacifica

  • 2,500 miles
Vehicle shuts off at stop lights/signs.this has happened three times while stationary.had to place transmission in park and restart.

- Dallas, GA, USA

problem #55

Nov 182017

Pacifica

  • 6,900 miles
While driving with my family, including three small children, the vehicle shut itself off. No electrical, power steering, power brakes or engine. I was able to get it started again after coming to a stop. Afterwards the screen said that the start/stop system was disabled.

- Conway, AR, USA

problem #54

Oct 172017

Pacifica 6-cyl

  • 7,000 miles
Car has stalled numerous times.....updated 12/11/17

- Deer Park, NY, USA

problem #53

Jan 252017

Pacifica

  • 2,000 miles
My Pacifica has been stalling out when I back out or pull forward at times.. it has also shut off when it was idling several times. The Pacifica has also started up on its own several times with no one in the car.

- Wellsville, OH, USA

problem #52

Jan 252017

Pacifica

  • 2,000 miles
My Pacifica has been stalling out when I back out or pull forward at times. Several times when it had been idling the car shut off. The car has started up on it own several times with no one in the car.

- Wellsville, OH, USA

problem #51

Nov 122017

Pacifica

  • 200 miles
The engine shuts off while driving. Display says engine start/stop unavailable. Engine wont restart until start/stop system is available again. Engine shuts off randomly, even at highway speeds. Did it on the highway, going down city streets at 30mph, and even did it backing out of the driveway.

- Manhattan, KS, USA

problem #50

Oct 282017

Pacifica

  • 1,500 miles
On 2 different occasions our Chrysler Pacifica has "stalled out" while we were driving. Both instances occured while we were on a hill. The first was pulling up into a driveway after the vehicle was stopped and we tried to pull forward. The second happened when we were on the road at a stop sign facing uphill. As we started to try and drive forward from the stop sign, the engine shut off. In both instances, the car had to put in park and restarted. We have only had the vehicle a little over two monthsand there were less then 2,000 miles on the vehicle.

- Allison Park, PA, USA

problem #49

Aug 212017

Pacifica

  • 4,500 miles
I reported this issue to my dealer 8/21/17 and have the email chain saved. The dealer couldn't replicate the issue. While driving 60-70 mph on 5 lane highway, engine shut down. Luckily, I was in the far right hand lane and was able to muscle my vehicle over to the burm (there was no power steering). Message on dash said 'shift to P to park' or something like that. My vehicle was in drive and I couldn't shift it to park. Eventually it began working. I have 6 kids and don't feel safe driving them in the vehicle. Happened a few thousand miles ago; vehicle currently has 10,500 miles. Hasn't happened again, but have to consider the possibility it could. Have also dealt with thumping under the driver side floor, a new pause between park or reverse and shifting to drive, and the vehicle recently got stuck in a gear while driving. I've also had the A/C compressor replaced, ambient temperature gauge replaced, dvd player replaced, and am waiting for the new radio to arrive, among other issues. My vehicle is a lemon in my opinion.

- Trafford, PA, USA

problem #48

May 252017

Pacifica

  • 900 miles
We have had our van to vance cdjr in miami ok. Several times beginning before it had 1000 miles. The van now has 15000 miles on it and has been taken in with no repair other than a computer update. The vehicle randomly studders on take off and sometimes the throttle pedal is dead. My wife was almost hit pulling out onto hwy 69 when the vehicle just decided it wanted to stay at an idol when stepping on the throttle pedal. This has happened several times but this was by far the closest call. Many times even at road speed the throttle is simply nonreactive. Every time we take it in they say that they are unable to replicate the problem or just tell us it needed a computer update, still with no help.

- Miami, OK, USA

problem #47

Nov 122017

Pacifica

  • 2,100 miles
While stopped at a traffic light, the ess feature of the vehicle typically stops the engine to reduce CO2 emissions and supposedly save on gas. As soon as I release the brakes, the engine re-starts and off I go. However, in this instance, after I let go of the brakes, the vehicle began rolling backwards, which caused me to step on the brakes right away or I would have hit the car behind me. I let go of the brakes again, then the engine restarted as usual. This is very concerning and a potential safety issue.

- Ocoee, FL, USA

problem #46

Nov 082017

Pacifica

  • 300 miles
The first time I drove the vehicle it almost stalled making a left into oncoming traffic. The auto start stop was shut down by me at the next intersection. Then the start stop light came on the warning system display. I have had problems with the auto start stop system from first day of ownership and has been to the dealer 4 times with about 350 miles on it. Another time the vehicle had to be towed to the dealer as it would not start at all and the dash said service shifter. I have asked the dealer to replace the car and they said they will ask Chrysler, as I bought it for my wife and she is afraid to drive it. It is the touring L model. I have had two different loaner Pacificas without auto start stop, with no issues. I requested the regional representative call me about this safety issue on a survey form but no response.

- Oceanside, NY, USA

problem #45

Nov 202017

Pacifica

  • 7,300 miles
With only 7300 miles on the odometer, as of this writing 11-21-17, my Pacifica has failed to start on 4 separate occassions. With each event, all the warning lights on the main and radio dash lit up and flashed on and off. Also, the wiper blades came on and stayed on, not being able to shut off with the designated switch. As well, numerous "warning windows" popped up on the center dash info screen...service electronic stability, park brake unavailable, blind spot alert unavailable service required, service tire pressure system, park sense unavailable, service air bag system, warning bells constantly chiming, entire dash goes completely dark and radio turns off and on by itself. The last attempt to start, 11-20-17, after numerous times in an hours time, the engine did start only to shut down almost immediately. The vehicle has been towed to my local Chrysler dealership twice now and is still there as of this writing. On the first event when towed in, I was told that a service writer also could not attempt to start the vehicle, but when the service tech tried, it did start. I was told to come pick up my vehicle that there were no error codes found and my vehicle was operating normally. I really dread the day when my Pacifica dies while driving, as that apparantly has happened to many dozens of other 2017 Pacificas already, placing the occupants in extreme danger. I just read an article in the New York times with regards to this dangerous issue and I near the point of demanding that Chrysler buy back my vehicle. I do have multiple videos taken on my cell phone but do not have the ability to upload them just yet.

- Hobe Sound, FL, USA

problem #44

Nov 172017

Pacifica

  • 73 miles
My wife and I were returning from a trip to an appointment around 2:30 in the afternoon. We just exited off interstate 395 and were merging into traffic heading East on duke street. The light changed to yellow and required us to stop more aggressively than I typically would. We were traveling in a straight line and had to decelerate from 20 mph to complete stop within a matter of approximately 10 feet. Once our van came to a complete stop the car shut off. I didn't notice any message on the screen, but when I released the brake pedal, the vehicle started again. Afterwards, I thought back to the previous stop and thought I noticed some hesitation in acceleration, but didn't realize it until afterwards. The car was only purchased a month and a half ago and was purchased new. Unfortunately I do not have any photo evidence of the circumstances and the vehicle did not present a check engine light. The dealer we purchased from stated they didn't know what we were talking about, but offered we make an appointment and they would check the vehicle.

- Alexandria, VA, USA

problem #43

Aug 082017

Pacifica

  • 500 miles
Driving in stop-and-go traffic (city side street) the car completely shut off when coming to a stop at a red light. No engine, no electronics, nothing. At first, I thought the car was out of gas. Had to put the car in park and restart the engine while traffic continued around me. At first, I thought this was a one-off problem, but after reading a NY times article, I became concerned. We have also had electrical problems (rear trunk door will sometimes not open, tv's did not function for some time).

- Brooklyn, NY, USA

problem #42

Oct 032017

Pacifica 6-cyl

  • 11,000 miles
Engine shut off without warning while decelerating for a stop sign on a slight uphill grade, a block after turning onto a side street. There was no drama; it just shut off. The instrument cluster displayed a message with instructions to shift to park before pressing the start button. The vehicle was driven approximately 5 miles over the span of 10 minutes beforehand, at both city and highway speeds. The speed before braking for the stop sign was under 20 mph, as it was maybe 100 feet up the block after a turn. After putting the vehicle in park, the engine was able to be restarted and the vehicle driven normally, with no indication that anything had happened....updated 11/14/17 updated 11/16/2017

- Sheboygan, WI, USA

problem #41

Oct 272017

Pacifica

  • 400 miles
My wife was driving home from work and slowing down to approach a red light. As she was slowing, the vehicle experienced total systems failure. The touch screen display became scrambled, steering was unresponsive and the vehicle slowed to a stop. My wife was unable to accelerate, shift gears or turn the vehicle off. Three police officers pushed the van into a nearby parking lot. During this time no one was able to turn the vehicle off or shift gears. Finally, the car essentially rebooted itself and all systems seemed to return to normal. The car was towed to the dealership on 10-27-17, 12 days after purchase with approximately 400 miles. The car has been at the dealership for 6 days now and no problems have been found. They have not been able to recreate the problem and no error codes were found. This means the car has now been in the shop for 1/3 of the time that has passed since we first drove off the lot. This failure is disturbingly similar to numerous other complaints that have been filed. Thank goodness my wife was slowing down when this happened or it could have caused a serious accident and even death. I refuse to allow my wife or children back in this vehicle with something so catastrophic happening after so few miles. I have opened a case with Chrysler and waiting for them to get back to me. I hope a formal investigation is started soon and Chrysler acknowledges the issue to protect the safety of everyone.

- Gahanna, OH, USA

problem #40

Dec 122016

Pacifica 6-cyl

  • 900 miles
My Pacifica slips out of gear anywhere between 15 mph and 20 mph while driving through the city and/or turning. It feels as if it's coming out of gear, idles for 2 seconds or sometimes more, then slams into the next gear causing it to feel as if I were rear ended. Computers have been reset multiple times by the dealership and it starts it again after 2 hours. This has been reoccurring since 2 months after I bought the vehicle.updated 11/08/17 updated 11/13/2017

- Plant City, FL, USA

problem #39

Oct 302017

Pacifica 6-cyl

  • 12,990 miles
Van was in drive, but stopped at an intersection on a city street waiting to turn left. When light changed I attempted to accelerate and engine did not engage. Blue light on gear indicator started flashing. I was able to put car in park then shift into drive again, but there was lag when accelerating. I drove out of intersection and into parking lot. Shut off car then restarted and drove it directly to dealer. Still waiting for problem to be assessed. Check engine light had come on one day prior to this incident...updated 11/08/17 updated 11/13/2017

- Carlsbad, CA, USA

problem #38

Oct 272017

Pacifica 6-cyl

  • 8,543 miles
Minivan was at a stoplight and turned off without warnings. This just happened 30 mins ago. Vehicle asked to be put in park and hit brake to start engine. Engine started parked at nearest parking lot and called dealer. Dealer 2 miles away no codes came up on scan that was done...updated 11/07/17 updated 11/09/2017

- Katy, TX, USA

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