10.0

really awful
Crashes / Fires:
5 / 5
Injuries / Deaths:
1 / 0
Average Mileage:
12,917 miles

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« Read the previous 20 complaints

problem #42

Oct 032017

Pacifica 6-cyl

  • 11,000 miles
Engine shut off without warning while decelerating for a stop sign on a slight uphill grade, a block after turning onto a side street. There was no drama; it just shut off. The instrument cluster displayed a message with instructions to shift to park before pressing the start button. The vehicle was driven approximately 5 miles over the span of 10 minutes beforehand, at both city and highway speeds. The speed before braking for the stop sign was under 20 mph, as it was maybe 100 feet up the block after a turn. After putting the vehicle in park, the engine was able to be restarted and the vehicle driven normally, with no indication that anything had happened....updated 11/14/17 updated 11/16/2017

- Sheboygan, WI, USA

problem #41

Oct 272017

Pacifica

  • 400 miles
My wife was driving home from work and slowing down to approach a red light. As she was slowing, the vehicle experienced total systems failure. The touch screen display became scrambled, steering was unresponsive and the vehicle slowed to a stop. My wife was unable to accelerate, shift gears or turn the vehicle off. Three police officers pushed the van into a nearby parking lot. During this time no one was able to turn the vehicle off or shift gears. Finally, the car essentially rebooted itself and all systems seemed to return to normal. The car was towed to the dealership on 10-27-17, 12 days after purchase with approximately 400 miles. The car has been at the dealership for 6 days now and no problems have been found. They have not been able to recreate the problem and no error codes were found. This means the car has now been in the shop for 1/3 of the time that has passed since we first drove off the lot. This failure is disturbingly similar to numerous other complaints that have been filed. Thank goodness my wife was slowing down when this happened or it could have caused a serious accident and even death. I refuse to allow my wife or children back in this vehicle with something so catastrophic happening after so few miles. I have opened a case with Chrysler and waiting for them to get back to me. I hope a formal investigation is started soon and Chrysler acknowledges the issue to protect the safety of everyone.

- Gahanna, OH, USA

problem #40

Dec 122016

Pacifica 6-cyl

  • 900 miles
My Pacifica slips out of gear anywhere between 15 mph and 20 mph while driving through the city and/or turning. It feels as if it's coming out of gear, idles for 2 seconds or sometimes more, then slams into the next gear causing it to feel as if I were rear ended. Computers have been reset multiple times by the dealership and it starts it again after 2 hours. This has been reoccurring since 2 months after I bought the vehicle.updated 11/08/17 updated 11/13/2017

- Plant City, FL, USA

problem #39

Oct 302017

Pacifica 6-cyl

  • 12,990 miles
Van was in drive, but stopped at an intersection on a city street waiting to turn left. When light changed I attempted to accelerate and engine did not engage. Blue light on gear indicator started flashing. I was able to put car in park then shift into drive again, but there was lag when accelerating. I drove out of intersection and into parking lot. Shut off car then restarted and drove it directly to dealer. Still waiting for problem to be assessed. Check engine light had come on one day prior to this incident...updated 11/08/17 updated 11/13/2017

- Carlsbad, CA, USA

problem #38

Oct 272017

Pacifica 6-cyl

  • 8,543 miles
Minivan was at a stoplight and turned off without warnings. This just happened 30 mins ago. Vehicle asked to be put in park and hit brake to start engine. Engine started parked at nearest parking lot and called dealer. Dealer 2 miles away no codes came up on scan that was done...updated 11/07/17 updated 11/09/2017

- Katy, TX, USA

problem #37

Sep 232017

Pacifica 6-cyl

  • 5,000 miles
My wife was driving the car in stop and go traffic on the highway when it stalled out. She lost all power steering and power braking. She had to stop the car completely and put it in park before being able to restart. The problem kept recurring and she was only able to go a short distance each time. Luckily she was able to nurse the car off the highway and onto a side street to park it. I went back to the car the following week after it was parked and had the same problem only it seemed even worse. I would start the car, it would drive only a few feet and shut down completely. This happened repeatedly (maybe 5 times) until I decided to park it and call Chrysler. Called Chrysler and they said it had to be towed to the nearest dealer. It was picked up about 3 hours later. They called me about 3 days later and told me that the gas tank had been overfilled and it caused something to malfunction. This seems very hard to believe would be the cause of such a catastrophic failure. They said they needed to replace the fuel tank. About 2 weeks later, they had replaced the fuel tank, canister, valve, fuel cover and fuel module. I picked the car up and had no incidents driving home. That said, I am scared to drive this car or put my family in this car - particularly on the highway. I want Chrysler to buy this car back from me. I don?T want to be scared driving it every day...updated 11/07/17 updated 11/13/2017 updated 8/30/18

- Old Saybrook, CT, USA

problem #36

Oct 232017

Pacifica 6-cyl

  • 5,950 miles
While driving, the engine stops and the dashboard and shifter lights start blinking. The message "vehicle must be in park to shift gears" displays on the dashboard. This is incredibly dangerous and has happened 3 times now. Our family was almost struck by oncoming traffic. Updated 11/9/2017

- Mountain View, CA, USA

problem #35

Sep 212017

Pacifica 6-cyl

  • 7,400 miles
Sudden engine failure and power loss while driving. Error messages displayed on dash indicating failure of electronic stability control and transmission, along with check engine light. This issue started intermittently, but became so severe that it would happen multiple times in a short <10 mile trip. To recover, the car must be stopped, turned off, and then restarted....updated 11/03/17. Updated 11/9/2017

- Gilbert, AZ, USA

problem #34

Oct 032017

Pacifica

  • 3,800 miles
My wife was driving on a city highway at a normal rate of speed during rush hour and the vehicle's engine suddenly shut off and the vehicle abruptly slowed. The dash board then showed a message that read "shift to P to start." Thankfully she was able to steer the car to the shoulder without being hit by another driver. As soon as the car came to a full stop she was able to turn the electronic shifter to park and restart the car.

- Chicago, IL, USA

problem #33

Sep 202017

Pacifica 6-cyl

  • 3,500 miles
On 6 different occasions my 2017 Chrysler Pacifica has shut down while driving. The car is in motion and the engine turns off. The screen displays "put car in park and press start button". at this point the car is coasting along the road. You have to attempt to get off the road and put the car in park to restart. The car does restart, but this is highly dangerous. My vehicle is currently at the dealer where I am being told they are unable to duplicate the issue....updated 10/25/17 updated 10/27/2017

- Alsip, IL, USA

problem #32

Oct 012017

Pacifica 6-cyl

  • 13,000 miles
All warning lights started flashing on the dash. Engine automatically cut off in the middle of the road. Started up car again and drove for a mile then engine cut off again in the middle of the road. Turned it on one more time and it would only go about 5 mph with throttle all the way down...updated 10/25/17 updated 10/27/2017

- Las Vegas, NV, USA

problem #31

Aug 282017

Pacifica 6-cyl

  • 5,189 miles
Engine shut down with no warning at 15,197 miles while pulling off the free-way. Had vehicle serviced at dealer and they replaced part number 68277373af with new part number 68303489am and flashed new part. At 16,068 miles engine shut down again while traveling down city street. Returned to dealer and was told no issue was recorded on the vehicle module of the shut down. They kept it several days and still don't have an answer as to why it shut down. So far it has only shut down when I have been on a city street. I'm very concerned as to what will happen if this happens on the highway. The vehicle has to be put in park to restart. Please recall before someone gets seriously injured on the highway..updated 10/25/17 updated 10/27/2017

- St Francis, WI, USA

problem #30

Sep 072017

Pacifica 6-cyl

  • 10,050 miles
2017 Pacifica touring-L engine shutdown completely when driving at about 35-40 mph on a city street when I slowed down from 45 mph. The van is less than a year old and has about 10000 miles on it. Screen displayed message 'shift to park and restart vehicle'. I tried restarting without stopping the car as there were cars behind me and I saw the message "too fast to shift to park" and the power steering was also cut off because it is electronic. I had to park on the shoulder and restart after a complete stop. Contacted my Chrysler dealer and he told me that unless there is a code no diagnosis is possible. I've dropped my car today morning - no updates as yet. Updated 10/25/17 updated 10/27/2017 updated 12/04/17 updated 7/20/18

- Cary, NC, USA

problem #29

Sep 202017

Pacifica 6-cyl

  • 20,000 miles
On multiple occasions over the past 6 months, this vehicle has lost power, causing the driver to have no ability to steer the vehicle, accelerate, or brake until it comes to a complete stop. This has happened under a range of different circumstances - while driving less than 15 mph in a parking lot and also while driving approximately 25 mph. There are numerous reports of others experiencing the same sudden loss of power on online forums (e.g., pacificaforums.com), and some of these occurrences have been registered at higher speeds. Each time we have brought it to a Chrysler service center, mechanics have advised that all diagnostic tests do not reveal any issues and efforts at driving the vehicle to replicate the issue similarly come back negative. All others who claim to have experienced similar problems with their Pacifica have reported similar negative test results, with no remediation proposed. This is an unacceptable risk. We can be contacted at [xxx]. thank you. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)...updated 10/23/17 updated 9/7/18

- Leesburg, VA, USA

problem #28

Sep 152017

Pacifica 6-cyl

  • 29,300 miles
The car shut off while I was driving. I had to come to a complete stop and the put the car in park to restart. Luckily I was on a small road and only going about 15mph...updated 10/25/17 updated 10/27/2017

- San Diego, CA, USA

problem #27

Sep 142017

Pacifica

  • 309 miles
I purchased a brand new 2017 Chrysler Pacifica and was had 309 miles on the car when I had this incident. I was driving approximately 65mph in the left most lane when I suddenly lost all power to the engine, steering, and brakes and was unable to accelerate or brake normally. I used quite a bit of strength to maneuver the car to the right shoulder and nearly was rear ended by a semi truck in doing so as there was no shoulder on the left hands side. During this time period, all of the lights in the instrument cluster were flashing various warnings and failure symbols. I was able to get to the shoulder, shut off the car and restart it at which point the car was violently shaking and again giving many flashing warnings. I drove at a max speed of 16mph to a safer location off the highway at which point the car again stalled and stopped. The car was then towed to the dealer...updated 10/25/17 updated 10/30/2017

- Menlo Park, CA, USA

problem #26

Sep 012017

Pacifica 6-cyl

  • 9,500 miles
Vehicle has a vibration/shudder that Chrysler considers "normal." Has been in for service to two separate dealerships a total of six times, with no resolution. Engine vibration continues to worsen, and have driven other vehicles without similar vibration. Others have reported vehicle will eventually shut off while driving, rendering no steering or brakes. I do not care to have a vehicle with my children in the car that can/will shut off while driving. Chrysler has been zero help, and will be pursuing buyback process immediately...updated 10/30/17 updated 11/13/2017

- Minnetrista, MN, USA

problem #25

Aug 302017

Pacifica 6-cyl

  • 1,800 miles
While driving on a city street at about 35mph the engine stalled. The dashboard alarm was beeping and "D" was flashing. I was able to pull over and stop and the dash displayed the message - put in "P" to start engine -. car did not start the first time I tried, the second time it started. Thankful this dangerous incident did not occur while in heavy traffic or on a interstate....updated 10/30/17 updated 11/06/2017

- Hazlet, NJ, USA

problem #24

Aug 232017

Pacifica 6-cyl

  • 11,300 miles
My wife was driving her car dropping our daughters off at softball practice and her shut off while she was driving. She had to quickly pull over and shift back into park to restart the car...updated 10/30/17 updated 11/9/2017

- Sycamore, IL, USA

problem #23

Aug 162017

Pacifica

  • 2,071 miles
So many things are defective about this vehicle. Yesterday the engine shut off while I was driving!..updated 10/30/17 updated 11/13/2017

- Sebring, FL, USA

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