My transmission went out at 108,000 miles. 6 out of 9 gears went bad. Had it replaced and it went out again 2 weeks later. The transmission dropped while I was driving but luckily I was pulling into a parking spot. Had to have another transmission installed. This scared me because my kid was in the car and was on the expressway a couple of minutes before it dropped. Also, the oil filter housing was cracked and I know this is a common problem because it is made of plastic.

- Temperance, MI, USA

The contact owns a 2018 Chrysler Pacifica. The contact stated that while driving on several occasions, after the vehicle was stopped, the accelerator pedal was depressed; however, the vehicle failed to respond as needed with an abnormal clunking sound while the transmission shifted from 1st to 2nd gear. The check engine warning light was illuminated. The contact stated that on one occasion while stopped at a red light, the transmission failed to shift into 2nd gear from the 1st gear. The vehicle was pushed over to the side of the road for approximately 20 minutes. The contact then pressed the PUSH to START button twice, held the accelerator pedal for 10 seconds, turned the vehicle off for two minutes, and then restarted the vehicle. The vehicle was taken to an Auto Parts store where a handheld diagnostic tool retrieved DTC: P0732. The contact stated that the code was cleared. The vehicle was taken to the same dealer however, the dealer was unable to duplicate the failure. The manufacturer was notified of the failure. The failure mileage was approximately 30,000.

- Orlando, FL, USA

Power steering went out and can-??t back

- Pall Mall, TN, USA

The contact owns a 2018 Chrysler Pacifica. The contact stated while driving 30-35 MPH, the vehicle made an abnormal beeping sound. The message "Stop Safely - Vehicle will shut off soon" was displayed, and the vehicle stalled. Several unknown warning lights were illuminated. The contact was able to pull over to the side of the road. The vehicle was able to restart, and the contact continued driving. The contact stated that the failure had previously occurred while her husband was driving at an undisclosed speed. The contact's husband was able to pull to the side of the road, and the vehicle was able to restart after an extended period. The vehicle was taken to the dealer, where it was diagnosed as a low voltage failure. The vehicle was not repaired. The contact related the failure to NHTSA Action Number: PE22008 (Power Train). The manufacturer was not notified of the failure. The failure mileage was approximately 73,692.

- Peachtree Corners, GA, USA

Had vehicle towed to Orange Coast Chrysler Jeep Dodge and Ram 11/4/24 due to vehicle being unable to start. Error message in vehicle indicated "Service Hybrid System"" and "Service Charging System" Vehicle was left at dealership pending inspection. 12/5/24 I contacted dealer asking for update and was told Chrysler STAR case was opened for vehicle for hybrid battery. No further information was provided. 1/5/25 I contacted dealer again for update. Was told Chrysler engineer had attempted diagnosis/ repair of vehicle including application of current recall 73B (NHTSA Recall ID 22V-077) but was unsuccessful. Was told another Chrysler engineer must be brought in to assess/ repair vehicle.

- Ontario, CA, USA

The car shifts really hard going into 2nd gear, it feels like I've been rear-ended. It is awful. Also sometimes it loses power then accelerates on its own. Both issues are safety issues. this happens several times a weeks for the last 3 years.

- Erie, PA, USA

On [XXX], my vehicle produced a large red wrench and a turtle warning on a busy highway and I was forced to pull to the side with my [XXX] son in the car, as the vehicle lost motive power. It was towed to the dealer and after several days, they told me the issue was due to normal wear and tear in the transmission. I had to escalate to a service manager to even get a diagnosis after 5 days in the shop. I believe my transmission issue is due to a failure of the fix implemented in the 03A/NHTSA 23V-010 recall. It has been documented that the software update did not fix the issue. My vehicle experienced the exact series of failures described in the recall. Chrysler is refusing to fix my vehicle, even though they had extended the warranty on my Pacifica to unlimited miles/unlimited years because of all of the transmission issues the model has experienced. I would appreciate it if someone could look into this and Chrysler's unwillingness to stand behind their products and provide fixes for their recalls that work. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Leesburg, VA, USA

[XXX] [XXX] [XXX] National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation 1200 New Jersey Avenue SE Washington, DC 20590 Subject: Complaint Regarding Recurrent Mechanical Issues and Potential Safety Concerns with 2018 Chrysler Pacifica Dear NHTSA Office of Defects Investigation, I am writing to formally report repeated mechanical issues with my 2018 Chrysler Pacifica (VIN [XXX] ), which have raised significant concerns regarding the vehicle-??s reliability and safety. In 2023, my vehicle initially experienced a persistent ticking noise in the engine, leading to extensive repairs. These included replacing the tappets, rockers, and timing chain tensioner on the right bank of the engine. Following these repairs, the vehicle exhibited low oil pressure, ultimately requiring a complete long block replacement. These issues left the vehicle out of service for nearly two months, significantly disrupting our daily lives. Despite these major repairs, my Pacifica has recently developed overheating issues, necessitating the replacement of the radiator at an estimated cost of over $2,000. The vehicle has less than 60,000 miles, and I find it deeply concerning that such critical mechanical issues are occurring at such low mileage. These repeated failures suggest a potential underlying defect in the design or manufacturing of this vehicle, which could present a safety risk. An overheating engine, for instance, poses a potential hazard both to the occupants and to other road users. As a police officer and parent of three young children, I rely on this vehicle for my family-??s safety and transportation. I respectfully request that the NHTSA investigate whether these issues are indicative of a broader defect in 2018 Chrysler Pacifica models. I believe an investigation could help identify potential safety risks to other owners and encourage Chrysler to address these problems proactively INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Port St Lucie, FL, USA

An engine fault code for P0303 has become active on my 2018 Pacifica. This code was confirmed by an independent service center and confirmed that the code is active. The service center ran a compression test and showed that cylinder three is low on compression. They then ran a hydrocarbon test and confirmed exhaust in the coolant. This diagnosis points to the common issue related to a bad head gasket potentially due to a warped head/block. The car has never overheated and all service maintained.

- Naperville, IL, USA

REPAIR ORDER DATE: 11/04/2024 MIKE PERRY CHRYLSER/NACOGDOCHES PROBLEMS: SHAKING WHILE IDLING/STOP-START NOT WORKING ACTIONS TAKEN: REPLACED SUPPORTS AND MOUNTS ENGINE SUPPORT -?" $105 TRANS MOUNT -?" $274 ENGINE MOUNT -?" $155 PARTS - $535 LABOR - $600 TOTAL - $1191 REPAIR ORDER DATE: 10/14/24 - MIKE PERRY CHRYSLER/NACOGDOCHES PROBLEMS: CHECK ENGINE LIGHT ON/ENGINE MISSING ACTIONS TAKEN: REPLACED GASGETS, GASGET FLANGE, CAMSHAFT, THERMOSTAT GASGET - $250 GASGET -?" $120 GASGET EXHAUST FLANGE - $43 CAMSHAFT INTAKE - $572 ANTIFREEZE COOLANT - $53 THERMOSTAT - $122 PARTS - $1014 LABOR - $3752 TOTAL - $5129 REPAIR ORDER DATE: 10/02/24/SOUTHERN CHRYSLER LUFKIN ISSUE: CAR WOULDN'T START ACTIONS TAKEN - REPLACED STARTER AND BATTERY FUSE FUSE BOX - $202 LABOR - $636 TOTAL - $855 REPAIR ORDER DATE: 9/25/24 /MIKE PERRY CHRYSLER /NACOGDOCHES ISSUE: CHECK ENGINE LIGHT ON ACTIONS TAKEN: REPLACED SPARK PLUGS AND COILS IRIDIUM IX - $15 IGNITION COIL SET - $274 LABOR - $300 TOTAL - $710 SERVICES FROM 9/25/2024 THROUGH 11/04/2024 *Approximately 6 weeks TOTAL EXPENSES $7,855

- Lufkin, TX, USA

Vehicle just dies when you brake. This has now happened twice. Once in May 2024 and now Oct 2024. You have no steering and cannot be put into neutral or park. Must pull neutral cord to get pushed out of road. No codes pull up other than the neutral cord used. In May 2024 towed to dealer and they replaced starter but could not find anything else. In Oct 2024, took it to an independent car place and he could not find anything wrong, just re-boot computer. This is very dangerous; this is a handicap van modified for a wheelchair person to be put in through the back of the van. If I get hit in the back, I can't get my son out of the van. Extremely unsafe! I know the 2017 Chrysler Pacifica's were recalled for this and I believe the powertrain control module software was updated or the chip was replaced. This needs to be recalled for the 2018's also.

- Jackson Township, NJ, USA

The contact owns a 2018 Chrysler Pacifica. The contact received a notification of NHTSA Campaign Number: 24V536000 (Hybrid Propulsion System); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the vehicle failed to accelerate while depressing the accelerator pedal. No warning light illuminated. The vehicle was taken to an unknown dealer, where unknown repairs were completed at the contact's expense. No further information was provided. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. ?VIN tool confirms parts not available.

- Fort Worth, TX, USA

I left work one day and I stopped at Walmart once I was done there, I got into my car to leave when I attempted to start my car all of the dash board lights illuminated although my car turned over it would not engage into gear. I did notice that all the dashboard lights illuminated simultaneously, which was quite alarming. This happened not once, but twice both times when I went to start the car however the second time I immediately drove it to the dealer for service. This left me concerned about what might be causing the issue. Only for the dealer to tell me it is my transmission and it would cost me $10,000 to fix it as a blue collar worker I have absolutely know idea what I am going to do. I then began to research the car only to find out that this year, make & model has a recall on the transmission describing the exact symptoms I am having. Please help!!!!!! my lively hood depends on me being able to get to work!

- Petersburg , IN, USA

I have a 2018 Chrysler Pacifica with 50k miles and it is still covered under the powertrain warranty. 1. I had a check engine light with code as "misfire on cylinder 6" in August of 2024. I had all spark plugs and engine coils replaced. 2. I drove the vehicle for one week before the engine light came back on with the same code, and then the vehicle wouldn't start. It was towed to a dealer. 3. A dealer replaced the starter assembly and valve body. 4. I drove the vehicle for 2 days before the engine light came back on with code as misfire to a different cylinder. 5. I am now being told by the dealer that I need to replace both cylinder heads, both cylinder head gaskets, timing cover gaskets, valve cover gaskets, valve cover gaskets and the coil boots (again) because they were ruined the the failure/leaks in the other parts.

- Pittsburgh, PA, USA

The check engine light recently came on, and there was an issue with starting and idling, so we replaced the battery and the light went off, but would randomly come back on. One day notice the vehicle as overheating, and found the coolant tank to be completely empty. Refilled the tank, and several days later the problem arose again. Checked under the van immediately after refilling, no leaks detected. Took van to the dealership and was told the head gasket was bad, and the coolant was leaking into cylinder 3. Recommended repairs noted are as follows: -??HEAD GASKET IS BAD. LEAKING ON CYLINDER 3. NEEDS A NEW HEAD AND GASKET TO FIX ISSUE. WILL ALSO NEED CAMS, LIFTERS, AND ROCKERS DUE TO THE TICKING COMING FROM THE RIGHT SIDE OF THE MOTOR-?? I-??ve seen that apparently, this is a more than common issue specifically with the 2018 Chrysler Pacifica. Others have recommended a total engine replacement, as the damage caused thus far is significant enough that replacing only the head and gasket would be, as quoted, -??a very expensive bandaid.-?? This is the only vehicle we have available for my wife and four small kids, and to see that it-??s such a common and, thus far ignored problem is infuriating to say the least. Vehicle was purchased 2 years ago, and has depreciated $21,000 in that short amount of time. Repairs are estimated around $6000. Vehicle value is estimated around negative $12,000, so we-??re stuck with a faulty vehicle regardless. With the overwhelming number of complaints regarding this issue, almost verbatim, there is absolutely no reason Chrysler should continue to be allowed to let this go unresolved. The fact that the vehicle depreciated so rapidly in such a short time span should be a testament in and of itself to the known and perceived quality of these vehicles, and if ever I can be rid of it, it-??ll be that last Chrysler product I ever own.

- Pleasant Garden, NC, USA

Sometimes when I am accelerating it feels like I am being rear-ended. The whole vehicle jumps as if it is being pushed. I have tried to reset the Transmission by watching YouTube videos that show the same problem. But it has not fixed it. It also happens when I am driving. I am worried that it may not shift gears at all. I use it for all my long distance trips and do not want to break down on Interstate 95 in the dark. I have had it back to Auto Lenders in EHT, NJ multiple times from 2019- 2021. I gave up bringing it back because it never got fixed. Now it is happening almost every week.

- Mays Landing, NJ, USA

2018 Pacifica with multiple similar issues. August 2018 - Recall - Reprogram Powertrain Control module May 1019 - Recall fixes (Power steering and ball joint). July 2021 - start/stop light came on - took to dealership and they replaced the battery for that system. Feb 2022 - Recall customer satisfaction notification 1 Y65 July 2022 - ISSUES begin - Cylinder misfire - and car would not start and was smoking. Van was towed to dealership. The dealership had the van for 2 months and had a difficult time really diagnosing the issue. They ended up replacing the right Cylinder head - which is a major part of the engine. Just being over the 60,000 mile mark, we had to fight with Chrysler to honor the warranty on this very expensive fix. Spark plugs were also changed at that time. August 2024 - check engine light is back on, as well as the automatic start/stop button. We took to Auto zone and the diagnosis was Cylinder 6 misfire. All along we have felt there should have been a recall on this van. Is it an electrical issue that is failing? Searching online there are a lot of these complaints about Cylinder misfiring issues with this year/model. It also looks like there may have been a class action lawsuit as well. A 4 year old van should not need a major engine repair. Now here we are 2 years later with a 6 year old van and having a similar issue. We are worried it is going to be another costly fix. We have had nothing but issues with this van and it is unacceptable, especially regarding a brand new car. We have all our receipts indicating appropriate and timely oil changes and transmission flushes, etc from the dealer.

- Haslett, MI, USA

While driving on a 4-lane highway, I received a message on the dashboard "Vehicle will shut off soon". I had just a few seconds before power to the vehicle was limited. The engine stopped working and another message was displayed: "Battery Conditioning Leave Ignition in Run." After that the car would no longer move and I was in the middle of the right lane. Luckily I could get my children out safely. The vehicle was towed to the local Chrysler dealership where it is waiting for repair.

- Decatur, GA, USA

Van currently has a P0303 code for cylinder 3. Have done research and found that this is a common issues with this vehicle. Also the stop/start needs to be service. Which is also know to happen a lot in this type of vehicle.

- Manteca, CA, USA

After refueling on a recent road trip the check engine light came on. After driving for a little bit to get to a hotel for the night white smoke started coming out the back of the car. To me the incident seems similar to the recall for other 2018 Chrysler Pacifica's, noted below, but did not apply to my VIN so wasn't completed for my car. The mpg's kept going down because I believe too much fuel was being fed to the engine resulting in the white smoke. When taken to the dealer there was a pending error code to the catalyst. It is currently at the Riser Chrysler Dealership in Hot Springs, AR awaiting further diagnostic and repair. NHTSA Campaign ID: 18V740000

- Plano, TX, USA