10.0

really awful
Crashes / Fires:
9 / 7
Injuries / Deaths:
3 / 0
Average Mileage:
11,401 miles

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« Read the previous 20 complaints

problem #14

Jun 232018

Pacifica 6-cyl

  • 12,322 miles
6/20 the engine light came on. The dealership claimed that they performed the dtc inspection and a system update (to prevent vehicle from stalling). The vehicle was returned on 6/23 and it broke down on 6/24. The car went from 10mph to 43 mph when pressing on the gas and then instantly stopped at around 10mph. The vehicle turned off and was unable to start and had to be towed back to the dealership. I hit a curb and if I was not an experienced driver I could have killed someone or myself or my 3 children could have been harmed if they were in the vehicle. I have provided a video of the incident on my youtube and the documentation from what the dealership said they performed on the vehicle. This car needs to be recalled and off of the road. Please save lives because this was very scary and I fear getting back into the vehicle if they fix it. I do not want it back. I want safety for my children and myself. I am a social worker and I drive my vehicle to clients homes and I cannot do my job in fear that I might loose my life. Https://www.youtube.com/watch?V=fcsx8mpcag8

- Ellenwood, GA, USA

problem #13

Jun 232018

Pacifica

  • 7,065 miles
Driving down the hwy when the van just turns completely off almost causing a wreck and also the control panel freezes and ac will not turn on at all. It will not let you press any buttons

- Nederland, TX, USA

problem #12

Jun 062018

Pacifica

  • 2,500 miles
In the middle of driving the vehicle suddenly shut down. The vehicle was repaired by a Chrysler dealer, was driven approx. 2 blocks and shut down, in the middle of driving, for a second time.

- West Bloomfield, MI, USA

problem #11

May 282018

Pacifica

  • 9 miles
1- turn the van on. Click on uconnect theater then shift to R or click the surround camera to activate the camera, click any bottoms to change the camera view, is not working. The screen freezing and not responding anymore. Turn the van off for 2 hours. Turn it on again, the camera options will work fine. Click the uconnect theater again, go back to the camera or shift to R, the bottoms that change the views are not working and not responding. 2- put the usb flash to play movies. Go to uconnect theater, it will read the usb and I can play movies. Disconnect the flash and connect it again, it will not reading it anymore. Turn the van off for 10 min. Then turn it on, it will work again. Once I disconnected and connect it again, it will stop reading it. Software issues. (watch the video that I did (https://www.youtube.com/watch?V=gc7O60khj4W) 3- on speed 5 or less, driving forward or backward, when I turn right, the steering will shake. Sounds like rock and pinion or steering column issue.

- Tucson, AZ, USA

problem #10

Jun 112018

Pacifica

  • 4,000 miles
Driving 50 mph and engine stopped. "D" was flashing stating it wasn't in drive. All power lost. I was able to turn on a side street and put it in park. Took multiple times to restart the van. I was able to drive home without any other episodes. Two weeks ago, while driving at night, the interior lights dimmed all of a sudden. This occurred two times. The dealership did not detect any problems with the light dimming. I'm not sure if they are related but I am terrified to drive the car with my 3 young children.

- Cicero, IN, USA

problem #9

Jun 042018

Pacifica

  • 4,500 miles
Auto stop/start failed Monday morning. Died at an intersection. I was lucky. Didn't block the whole intersection, but only 1 lane. Stopped in front of a traffic light. I was the 1st vehicle of the line. The starter didn't start the engine when traffic light be green. The message of the vehicle guided me to turn to park, and to push the start. I did many times, short push, long push. I could hear the starter kicked in, but the engine refused to start. I stuck there. Turned on emergent flashers. I felt so frustrating and nervous about the car I purchased this year. Nice people tried helping to push the car to a parking spot, but I could not get it into neutral gear. Even though, I could turn the button it to neutral position. It was not real neutral. We could not push it. I tried to disconnect the battery. But I could not do it without the right wrench by the F**king new design. My son started crying. I called towing. I called my wife to get my son. More kind people tried to help me. One person even tried to towing my car away with his towing strap. But we abandoned because there is no towing hook found on the car. Finally, my wife arrived and rode my son to daycare. I went back into the car, and calmed down a little bit. I tried to turned the vehicle off. Brake. Turing to parking. Pushing start/stop button. I successfully turned the vehicle off. Took a deep breath, turned on the vehicle. Everything back in normal. I run the car away from the intersection, and called cancelling the towing service. The whole process took my more than half an hour. Hate auto stop start.

- Spokane, WA, USA

problem #8

May 162018

Pacifica 6-cyl

  • 1,560 miles
Vehicle suddenly shut off while driving.

- Tampa, FL, USA

problem #7

Apr 152018

Pacifica 6-cyl

  • 3,400 miles
(1) power steering went out intermittently on the freeway and said it was unavailable and service was required (2)vehicle was hesitating when stepping on the gas (3) heater/air conditioner changed the level of air flow on it's own (4) window rolled down on its own. After I had it in the shop for 2 1/2 weeks, they didn't do any work to it and had me come pick it up. After driving it for 2 minutes, the power steering kept going out on me again. Then I was stopped at a stop light and the car turned off and I had to put it in park and re-start it. When I drove it back to the dealership, the window rolled down again on its own. How could they give this car back to me knowing they didn't fix anything. I have children that I drive around in this vehicle. I do not feel safe driving this vehicle any longer. It is a brand new car. I've had it for 2 months.

- San Jose, CA, USA

problem #6

Apr 162018

Pacifica

  • 300 miles
Power steering goes out while driving in service for second time with only 800 miles on it passenger front window rolls down while driving by its self passenger auto side door would open one day vehicle shut off and came to a complete stop in a parking lot with no notice or reason.

- Simi Valley, CA, USA

problem #5

Apr 052018

Pacifica 6-cyl

  • 1,500 miles
Within 2 months of buying the vehicle, the minivan stalled and died on a highway (I-80). Luckily it was early morning (6 am) and there wasn't anyone behind me or next to me. So was able to maneuver to the right shoulder. Car was towed to local dealership. Problem was supposedly fixed, but not assurance from Chrysler. Did I get a lemon" are there others who have had similar issues with this minivan"

- Granite Bay, CA, USA

problem #4

Mar 052018

Pacifica

  • 44 miles
Bought vehicle on March 5, 2018, on the 2 hr drive home the cars main front center console starts rebooting and resetting over and over, the car then yanks us hard to the right and as I fight the driver assist mode to actually stay on the road, my husband and myself was plenty scared. We got the driver assist disabled, the heat was unable to be turned down, the steering wheel was so hot we had to put on gloves, the seat heat could not be shut down, we were with windows open in the snow, we had no choice. We attempted to restart the car, same functional issue. Contacted dealership following morning, informing them they said get in in right away, we took to local Chrysler on May 6th and they found nothing. They didn't believe us either. Happens again immediately the day after being there, again we took it in, they wanted it to continue when we pulled in we were told, I said it keeps taking us off the road. The 3rd time was the same only we almost side swiped another van by the skin of our teeth. Lucky we pulled hard and saved ourselves. It has now been at Chrysler repair more than 5-6 times same exact problem, their same exact excuses, no fix. Dealership where we purchased suggested we begin lemon law on it. I agree, I don't want to be the crash dummy. Chrysler has been notified online, they were insistent it can be fixed, its been a month, and they have had the car more than us, and they have put 1000 miles on it too, where as we barely got 450 with ride home. I have made first payment and have a rental now, a junkie one! please help us, this car is dangerous, and will cause a serious fatality the way it steers off suddenly. It is a catastrophe waiting to happen. On board computers fail on and off.

- Fort Wayne, IN, USA

problem #3

Dec 282017

Pacifica 6-cyl

  • 14,000 miles
The contact owns a 2018 Chrysler Pacifica. While driving approximately 30 mph, the vehicle stalled and all the warning indicators illuminated. The contact coasted the vehicle to the side of the road and attempted to restart it, but the vehicle failed to start. The vehicle was towed to telegraph Chrysler (12000 telegraph rd, taylor, mi 48180) where the failure was unable to be diagnosed, but the vehicle was able to restart. The vehicle was not repaired. The contact stated that the failure recurred and the vehicle was towed back to the dealer. The vehicle was diagnosed, but no failure codes were found again. The manufacturer was contacted and opened case number: 33243784. The approximate failure mileage was 14,000.

- Allen Park, MI, USA

problem #2

Dec 302017

Pacifica

  • 3,968 miles
2018 touring L plus towed. Was driving along and started losing all power, systems started to shut down, van was limited in speed and function. By the end all warning systems had failed, power steering was gone, ABS was gone, after the battery hit 8.9 volts we lost control of the transmission, the "D" on the display started flashing and the van shut off 15 seconds later. Once the van was off I was unable to put it in park or apply the parking brake due to the loss of power.

- Southwest Harbor, ME, USA

problem #1

Nov 192017

Pacifica 6-cyl

  • 400 miles
We were driving home at night and stopped on a red light in an intersection on a highway. When it was 'go' our Pacifica 2018 (400 miles on it) did not run. Light is on 'run', dial shift on drive and I did not turn off the car. I stepped on the accelerator again but it just would not run. Other drivers behind me started honking and I signaled them to go around me. So turned to park and turned off the engine. Then turned back on. Still it would not run. For the third time I turned the engine completely off, opened the door. Then closed the door and redid the entire process. This time it worked. Took us about 15 distressing seconds. I'm now scared driving this thing with my family with me. I dont want this to happen again especially on a busy highway. Just the thought of it gives me goosebumps. I called the sales guy first this morning and was told he will schedule appointment with their service. Just surprised me this never happened to our previous cars - Toyota, Honda and Nissan especially such a brand new car! Chrysler, if you are reading this, please don't live in fantasyland that your vehicles are ok. Admit it and help owners like us. Otherwise, you have to buyback our vehicle.

- Pflugerville, TX, USA