10.0

really awful
Crashes / Fires:
8 / 7
Injuries / Deaths:
6 / 0
Average Mileage:
9,817 miles

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« Read the previous 20 complaints

problem #4

Mar 052018

Pacifica

  • 44 miles
Bought vehicle on March 5, 2018, on the 2 hr drive home the cars main front center console starts rebooting and resetting over and over, the car then yanks us hard to the right and as I fight the driver assist mode to actually stay on the road, my husband and myself was plenty scared. We got the driver assist disabled, the heat was unable to be turned down, the steering wheel was so hot we had to put on gloves, the seat heat could not be shut down, we were with windows open in the snow, we had no choice. We attempted to restart the car, same functional issue. Contacted dealership following morning, informing them they said get in in right away, we took to local Chrysler on May 6th and they found nothing. They didn't believe us either. Happens again immediately the day after being there, again we took it in, they wanted it to continue when we pulled in we were told, I said it keeps taking us off the road. The 3rd time was the same only we almost side swiped another van by the skin of our teeth. Lucky we pulled hard and saved ourselves. It has now been at Chrysler repair more than 5-6 times same exact problem, their same exact excuses, no fix. Dealership where we purchased suggested we begin lemon law on it. I agree, I don't want to be the crash dummy. Chrysler has been notified online, they were insistent it can be fixed, its been a month, and they have had the car more than us, and they have put 1000 miles on it too, where as we barely got 450 with ride home. I have made first payment and have a rental now, a junkie one! please help us, this car is dangerous, and will cause a serious fatality the way it steers off suddenly. It is a catastrophe waiting to happen. On board computers fail on and off.

- Fort Wayne, IN, USA

problem #3

Dec 282017

Pacifica 6-cyl

  • 14,000 miles
The contact owns a 2018 Chrysler Pacifica. While driving approximately 30 mph, the vehicle stalled and all the warning indicators illuminated. The contact coasted the vehicle to the side of the road and attempted to restart it, but the vehicle failed to start. The vehicle was towed to telegraph Chrysler (12000 telegraph rd, taylor, mi 48180) where the failure was unable to be diagnosed, but the vehicle was able to restart. The vehicle was not repaired. The contact stated that the failure recurred and the vehicle was towed back to the dealer. The vehicle was diagnosed, but no failure codes were found again. The manufacturer was contacted and opened case number: 33243784. The approximate failure mileage was 14,000.

- Allen Park, MI, USA

problem #2

Dec 302017

Pacifica

  • 3,968 miles
2018 touring L plus towed. Was driving along and started losing all power, systems started to shut down, van was limited in speed and function. By the end all warning systems had failed, power steering was gone, ABS was gone, after the battery hit 8.9 volts we lost control of the transmission, the "D" on the display started flashing and the van shut off 15 seconds later. Once the van was off I was unable to put it in park or apply the parking brake due to the loss of power.

- Southwest Harbor, ME, USA

problem #1

Nov 192017

Pacifica 6-cyl

  • 400 miles
We were driving home at night and stopped on a red light in an intersection on a highway. When it was 'go' our Pacifica 2018 (400 miles on it) did not run. Light is on 'run', dial shift on drive and I did not turn off the car. I stepped on the accelerator again but it just would not run. Other drivers behind me started honking and I signaled them to go around me. So turned to park and turned off the engine. Then turned back on. Still it would not run. For the third time I turned the engine completely off, opened the door. Then closed the door and redid the entire process. This time it worked. Took us about 15 distressing seconds. I'm now scared driving this thing with my family with me. I dont want this to happen again especially on a busy highway. Just the thought of it gives me goosebumps. I called the sales guy first this morning and was told he will schedule appointment with their service. Just surprised me this never happened to our previous cars - Toyota, Honda and Nissan especially such a brand new car! Chrysler, if you are reading this, please don't live in fantasyland that your vehicles are ok. Admit it and help owners like us. Otherwise, you have to buyback our vehicle.

- Pflugerville, TX, USA