10.0

really awful
Crashes / Fires:
9 / 7
Injuries / Deaths:
3 / 0
Average Mileage:
11,401 miles

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« Read the previous 20 complaints

problem #34

Dec 172018

Pacifica

  • 8,640 miles
While just driving down the highway a constant alert beeping & 'brake now' is flashed on the dashboard! scares you to death. And when you do brake as it says that could cause rear end accident. This has happened 3times! when van is started the 2 back sliding doors and the back hatch all open up without any buttons being touched.

- Mohave Valley, AZ, USA

problem #33

Dec 272018

Pacifica

  • 12,700 miles
When completing a stop at traffic lights, the vehicle start/stop system shuts off the engine and without warning it has not restarted automatically leaving us expecting to take off and having to put the vehicle back in park while in traffic and then restart the engine and move gear selector back to the drive position. I've nearly been rear-ended due to this several times. I have counted 7 times this malfunction has happened. When checking the vehicle for any dtc's there have never been any.

- Carlsbad, NM, USA

problem #32

Dec 292018

Pacifica

  • 2,884 miles
We purchased our 2018 Chrysler Pacifica in early October 2018 and have since put less than 3,000 miles on the odometer. Today, while driving on a level rural road near our home, a couple of warning lights started flashing out of nowhere: One indicating that blind-spot monitoring was disabled, and another re: Electronic stability control. Not long after we started up a hill a half-mile later, the accelerator stopped responding. We were slowing down. Then, the car basically stalled and came to a stop. More warning lights and sounds came on, including a check engine light, and one indicating that we needed to service the transmission. Then on the display above the wheel, a message said that we needed to turn off the engine to engage the parking brake. We called 911 in hopes of having an officer help direct traffic while we waited for a tow, as we were stopped around a curve and at a high risk of getting rear-ended. The car wasn't responding when I attempted to turn the engine off. I wasn't able to shift the car into park, either (the light above each gear flashed when I tried to shift away from drive). Also, the hazard lights wouldn't turn on, and nor would the parking brake (I had to keep my foot on the brake to prevent the car from rolling backward down the hill). As we waited for the tow truck, the lights on the dash continued to flash and the alarms continued on. At some point, I once again tried to turn the car off. It worked. Then, when I turned the car on again, only a check engine light came on. The tow truck driver also had no issue reversing the van up onto the bed of his truck.

- Mill Creek, WA, USA

problem #31

Sep 172018

Pacifica 6-cyl

  • 18,600 miles
The contact owns a 2018 Chrysler Pacifica. The contact stated that the vehicle's horn did not work. An independent mechanic stated that the horn was built without a fuse and that one needed to be installed. While driving at an unknown speed, the vehicle lost power without warning. The vehicle was taken to dadeland Chrysler Dodge (16501 S dixie hwy, miami, fl 33157), but was not diagnosed or repaired. The manufacturer was informed and assigned a technician. The failure was escalated to a higher office of the dealer. The failure mileage was 18,600.... 2nd incident: Dec. 11: total electrical failure while parked in garage at home. Car was towed to dadeland Dodge where the auxiliary battery was replaced. 3rd incident: Dec.19: Total electrical failure while parked in garage at home. Vehicle was towed again to dadeland chryler. After much research they replaced the body coltrol module. The car was returned to me on Jan. 4, 2019 the car seems to be working well now.

- Miami, FL, USA

problem #30

Dec 152018

Pacifica

  • 130 miles
At approximately 130 miles, the electronic control module failed resulting in erratic acceleration and loss of vehicle control. The engine would violently go from 0 to 2000 rpms while driving.

- Novi, MI, USA

problem #29

Dec 072018

Pacifica

  • 15,000 miles
The contact owns a 2018 Chrysler Pacifica. When the vehicle accelerated, the contact heard an abnormal noise and a warning appeared, indicating to place the vehicle in park to restart the vehicle. The vehicle lost power when the failure occurred. The vehicle was able to restart and was taken to hanlees Chrysler Dodge Jeep Ram (4318 chiles rd, davis, ca 95618, (530) 757-3770). The dealer test drove the vehicle, but was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 15,000.

- Davis, CA, USA

problem #28

Oct 142018

Pacifica

  • 3,850 miles
Going down a highway at 70 mph the service electronic throttle warning light came on and vehicle lost all power. System came back about 10 seconds later. The second time, about 5 hours later the vehicle spontaneously shut off while driving on the highway. I coasted to an exit pulled off the highway into a parking lot and shut off engine. I was able to restart engine at that time and brought it to the dealer where they found nothing wrong, they were unable to replicate the problem after 4 days. Additionally the stop start warning light continues to come on. Milage of the vehicle is 3900 miles and is 3 months old

- Mansfield, TX, USA

problem #27

Sep 132018

Pacifica

  • 4,257 miles
My 2018 Chrysler Pacifica keeps stalling while driving. I found a recall from 2017 that matches my car exactly! recall U01. Dealership as well as Chrysler, keep telling me that my vehicle year is not affected but my car keeps stalling at intersections! I have almost been hit two times with my child in the car. They have had my vehicle for more than 42 days in the service department and say they cannot recreate the problem in order to fix it. I even have video tape documenting what happens. If I stop at a light, or am driving very slow my vehicle shuts off! an indicator on my dash states to put the vehicle in park and re-start it! this is not safe when you have people behind you ready to go at a green light and you are stalled! I refuse to drive this vehicle on the road and jeopardize my families safety. Please investigate this issue. I am stuck paying a brand new lease payment for a vehicle that I am not able to drive!

- Allen Park, MI, USA

problem #26

Oct 012018

Pacifica

  • miles
The contact owns a 2018 Chrysler Pacifica. While the vehicle was parked and turned off in the driveway on a slight slope, the contact remotely opened the front passenger door and rested her right hand on the door. While retrieving something from the back of the front passenger seat, the front passenger door closed and latched onto the contact's hand without warning. The contact struggled with the help of a neighbor to release the door latch and free her hand. The dealer was not called. The manufacturer was not made aware of the failure. The contact was not injured. The failure was not diagnosed or repaired. The failure mileage was approximately 14,000.

- Westminster, CA, USA

problem #25

Aug 092018

Pacifica

  • 200 miles
Purchased van new in August from dulles motors in leesburgh va. At 200 miles, car started in my driveway, but then immediately stalled. Van towed to dealership. Dealer was able to start car with no problem, so I was asked to come get it. A few days later, fca announces recall U87 for PCM problem. Due to a defective voltage regulator chip, this van, plus other cars in Chrysler's lineup, stall after starting, and/or stall while driving. As I write this on 9/28/2018, recall is not live yet. Van continued to experience stalling after starting on initial startup in morning. A few days ago, car shut down while driving 30 mph in traffic. I made my way to shoulder of road. I captured the following on my cell phone video: Warning lights on dash blinking. Fuel gauge cycles from from empty to full. Odometer flashes "no bus." Can't restart car. I released hood latch to look under hood and car cleared itself, and I was able to restart it. Same problem appeared two more times while driving at low speeds. Each time, releasing hood latch clears problem. I suspect the little voltage spike created by releasing latch somehow affects voltage regulator in that PCM in a positive way. Taking car to dealer and requesting new PCM, knowing it is a possibly defective one. Can not wait for recall.

- Sterling, VA, USA

problem #24

Sep 252018

Pacifica

  • 100 miles
2 days after purchasing car, the check engine light came on. I asked service folks at dealership if I can bring it in. They said bring it in the next day. Later that day, my wife drove to store. She was in for 15 minutes. When she came back to car in parking lot and started the car the monitor said something about car being put in "park" and then had electric failure after a strange noise. Worried that power failure could happen while car is in motion. Dealer would not replace car unless we gave all 10S on survey, which we refuse to do. Dealership service said car had complete electric failure. Was told this was the first time they have encountered this problem. Service person also said they were aware of defects in Pacificas. I asked how come they sold cars with known defects dealership stated they have lots of cars and many have defects.

- Decatur, GA, USA

problem #23

Sep 262018

Pacifica

  • 17,900 miles
The first incident occurred when I was in a parking lot. I got into my car and when I went to press the brake and push to start, my brake was locked and my computer started flashing service electronic stability control, park brake unavailable, enter auto-theft code and other numerous error messages. I had to have my car towed to the closest service and they didn't find anything wrong. Yesterday I was in traffic at a stop light and my car dinged, the check engine light came on, and my car said to put it in park and restart (this happened twice at the same light) then the error messages starting flashing (service air bag, service electronic stability control, blind spot alert unavailable, etc) today when I went to start my car the engine did not come on and the same error messages starting flashing as well as the check engine. This became an entirely new concern when this started happening while I'm driving. I have two small children in the car, and I'm pregnant. I just don't feel safe driving and this is our main vehicle, so we don't have much of a choice.

- Cumming, GA, USA

problem #22

Sep 192018

Pacifica

  • 726 miles
The vehicle spontaneously shut off while driving. The vehicle was able to be restarted after coming to a stop

- Glendale, AZ, USA

problem #21

Sep 072018

Pacifica

  • 10,000 miles
The contact owns a 2018 Chrysler Pacifica. While the contact's spouse was driving 45-50 mph, the vehicle stalled without warning and an audible chime was heard. The contact quickly snatched the steering wheel out of his spouse's hands and guided the vehicle to the side of the road. The contact stated that the vehicle was involved in a minor crash with a curb in a construction zone. There were no injuries and a police report was not filed. The vehicle sustained minor damage to the underside of the bumper and fog lights. The contact was able to restart the vehicle and took it to mcinerney's woodhaven Chrysler Jeep (located at 23940 allen rd, woodhaven, mi 48183, (734) 362-3100). The dealer diagnosed that there was a loose wire under the dashboard. The vehicle was repaired. The mechanic was also unable to retrieve a fault code. The manufacturer was notified of the failure. The approximate failure mileage was 10,000.

- Allen Park, MI, USA

problem #20

Sep 052018

Pacifica

  • 6,200 miles
Minivan stalled seased operating as driving normal speed in motion on a city street tried restarting vehicle kept stalling automatically turned off could not turn wheel kept stalling shutting off while in normal operation could not brake could not accilatate screen said put in park to put in drive...check engine light was

- Staten Island, NY, USA

problem #19

Aug 262018

Pacifica 6-cyl

  • Automatic transmission
  • 7,000 miles
The contact owns a 2018 Chrysler Pacifica. While driving 5 mph and making a left turn, the vehicle stalled. The contact was able to restart the vehicle after several attempts. The vehicle was taken to phillips Chrysler Jeep Dodge Ram (located at 3440 S pine ave, ocala, fl 34471, (352) 732-7577) to be diagnosed, but the mechanic was unable to duplicate the failure or retrieve a fault code. The vehicle was not repaired. The manufacturer was contacted. The approximate failure mileage was 7,000. * consumer stated vehicle lost power as entering intersection. I am not sure it stalled, I think more likely lost accelerator control, as I did not see any warning lights. It was a down hill "coast" to stop about 300 yards so not clear if vehicle was "coasting" or driving at idle speed. Putting into park, pushing engine button to stop and start solved the problem. Updated 11/1/18

- The Villages, FL, USA

problem #18

Aug 262018

Pacifica 6-cyl

  • 10,400 miles
Today, 8/26/2018 as I was driving on the interstate with my newborn and 2 year old son my 2018 Chrysler Pacifica decided to shut off the entire ac unit and stop the car unexpectedly. We were unable to restart the ac and ended up having to roll down the windows once we restarted the car. This is extremely concerning since it is August in Alabama and also puts my entire family's safety at risk. I am currently too afraid to drive my new car in fear that something will happen again.

- Madison, AL, USA

problem #17

Aug 152018

Pacifica

  • 7,500 miles
While driving approximately 35 mph, control panel stated "vehicle not in park" and then completely shut down. I had to coast into a parking lot. I put the vehicle in park and van restarted immediately. However, when I put the van into D (drive) the car reversed! I immediately braked and then preceded to drive forward. The "vehicle is not in park" has happened approximately 3 other times while driving but the engine never stopped. This is the 2nd time my vehicle has stalled while driving. It looses all power!!! the first time it was in the dealership, they could not detect any issues. It was very similar except the panel stated "vehicle is not in drive". this should not be happening to a brand new car! this is a safety issue and recalls should be placed as I have seen several other vehicles with similar problems. I have 3 small children and luckily they were not with me.

- Cicero, IN, USA

problem #16

Jul 202018

Pacifica 6-cyl

  • 8,500 miles
Malfunction of the hands free power sliding door opener caused sufficient heat buildup to ignite an open flame in the plastic cladding material under the body of the car. Vehicle was parked (and had been for several hours prior). The area directly below the passenger sliding door was completely melted away. Photos of the damaged area are attached. Updated 10/2/18 updated.

- Beavercreek, OH, USA

problem #15

Jun 282018

Pacifica

  • 5,450 miles
2018 Pacifica with 5450 miles on it. While driving on highway at 60 mph with adaptive cruise control engaged, vehicle sudden appeared to stop running. Vehicle had been operating perfectly normal with no indication of a problem until it started to quickly lose speed and had no response from accelerator pedal. Message on dashboard said to place vehicle in park and press start button. I'm not sure if the engine was actually idling or if it had completely stopped running. I did not notice a loss of power steering or brakes. Coasted over to shoulder, placed in park and tried to restart. The engine would start, but only idle at about 600 RPM. Accelerator pedal had no effect on engine RPM and I could not shift out of park. Shut the vehicle off and restarted it several times with same result over a 3 minute period. Then I switched the auto start/stop button into the off (defeat setting) and was immediately able to restart the vehicle, which then operated as normal. Since this incident yesterday, the vehicle has operated as normal and has reported no faults through the U-connect application. Clear weather with temperature near 100 degrees when this incident occurred. Both keyless remotes for the vehicle were inside the vehicle, mine in my pocket and my wife's in her purse. Before heading out on this trip I had used the remote start function and allowed the vehicle to run in remote start mode until it timed out. Then had remote started the vehicle a second time before switching it to normal run mode before leaving the parking lot. This was about 40 minutes before the event happened. It occurred to me that the messages that were displayed on the dash while the vehicle was inoperable were similar, or possibly identical to messages displayed during the remote start function, which is why I thought of switching the auto start/stop button to the defeat position.

- Pine, CO, USA

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