10.0

really awful
Crashes / Fires:
4 / 5
Injuries / Deaths:
2 / 0
Average Mileage:
9,093 miles

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« Read the previous 20 complaints

problem #25

Sep 052018

Pacifica

  • 500 miles
The contact owns a 2018 Chrysler Pacifica. The contact stated that the vehicle stalled several times without warning. The vehicle was taken to bob baker Chrysler Jeep Dodge Ram (5555 car country dr, carlsbad, ca 92008, (760) 431-3000) for diagnostic testing, but the cause of the failure was not determined for weeks. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 500.

- Encinitas, CA, USA

problem #24

Sep 082018

Pacifica 6-cyl

  • 1,800 miles
The contact owns a 2018 Chrysler Pacifica. While driving various speeds, the check engine warning indicator remained illuminated. The vehicle was taken to ramey Chrysler Jeep Dodge Ram (127 frazier dr, princeton, wv 24739), but the cause of the failure was undetermined. The vehicle was not repaired and the failure recurred. The vehicle was taken back to the dealer three times. The manufacturer was not notified of the failure. The approximate failure mileage was 1,800.

- Bluefield, WV, USA

problem #23

Oct 122018

Pacifica

  • 4,500 miles
2018 Chrysler Pacifica ~4500mi. While driving at low speed the engine suddenly cut off with no warning. All electronics were still powered. The display on the dashboard flashed something to the effect of " turn to P and press start/stop." Luckily I was slowing for a red light when this occurred and was not traveling at speed. I came to a stop, turned the gear selector to P then start/stop to restart the engine. No further issue on restart, however, this is a serious safety issue.

- Mount Laurel, NJ, USA

problem #22

Oct 082018

Pacifica 6-cyl

  • 7,000 miles
While driving our 2018 Chrysler Pacifica on I-95 South in nh, traffic came to an abrupt stop and we rear-ended a Jeep Wrangler at approximately 30-40 mph. I braked for about 20 ft and struck the Jeep. Our airbags deployed and the engine compartment immediately burst into flames upon impact. The flames were so immediate and so violent that my wife and I only had time to remove our young daughters from the middle row of the vehicle. The accident itself was minor, the Jeep was able to drive away after the accident. Our Pacifica was a complete loss as a result of the fire...... updated 10/30/18

- Norwood, MA, USA

problem #21

Sep 132018

Pacifica

  • 4,257 miles
My 2018 Chrysler Pacifica keeps stalling while driving. I found a recall from 2017 that matches my car exactly! recall U01. Dealership as well as Chrysler, keep telling me that my vehicle year is not affected but my car keeps stalling at intersections! I have almost been hit two times with my child in the car. They have had my vehicle for more than 42 days in the service department and say they cannot recreate the problem in order to fix it. I even have video tape documenting what happens. If I stop at a light, or am driving very slow my vehicle shuts off! an indicator on my dash states to put the vehicle in park and re-start it! this is not safe when you have people behind you ready to go at a green light and you are stalled! I refuse to drive this vehicle on the road and jeopardize my families safety. Please investigate this issue. I am stuck paying a brand new lease payment for a vehicle that I am not able to drive!

- Allen Park, MI, USA

problem #20

Sep 252018

Pacifica

  • 100 miles
2 days after purchasing car, the check engine light came on. I asked service folks at dealership if I can bring it in. They said bring it in the next day. Later that day, my wife drove to store. She was in for 15 minutes. When she came back to car in parking lot and started the car the monitor said something about car being put in "park" and then had electric failure after a strange noise. Worried that power failure could happen while car is in motion. Dealer would not replace car unless we gave all 10S on survey, which we refuse to do. Dealership service said car had complete electric failure. Was told this was the first time they have encountered this problem. Service person also said they were aware of defects in Pacificas. I asked how come they sold cars with known defects dealership stated they have lots of cars and many have defects.

- Decatur, GA, USA

problem #19

Sep 052018

Pacifica

  • 6,200 miles
Minivan stalled seased operating as driving normal speed in motion on a city street tried restarting vehicle kept stalling automatically turned off could not turn wheel kept stalling shutting off while in normal operation could not brake could not accilatate screen said put in park to put in drive...check engine light was

- Staten Island, NY, USA

problem #18

Aug 262018

Pacifica 6-cyl

  • Automatic transmission
  • 7,000 miles
The contact owns a 2018 Chrysler Pacifica. While driving 5 mph and making a left turn, the vehicle stalled. The contact was able to restart the vehicle after several attempts. The vehicle was taken to phillips Chrysler Jeep Dodge Ram (located at 3440 S pine ave, ocala, fl 34471, (352) 732-7577) to be diagnosed, but the mechanic was unable to duplicate the failure or retrieve a fault code. The vehicle was not repaired. The manufacturer was contacted. The approximate failure mileage was 7,000. * consumer stated vehicle lost power as entering intersection. I am not sure it stalled, I think more likely lost accelerator control, as I did not see any warning lights. It was a down hill "coast" to stop about 300 yards so not clear if vehicle was "coasting" or driving at idle speed. Putting into park, pushing engine button to stop and start solved the problem. Updated 11/1/18

- The Villages, FL, USA

problem #17

Sep 022018

Pacifica

  • 5,000 miles
I was stopped by a stop sign on a city road when suddenly the engine turned off. The screen said put van in park and restart. The van was in drive when this occurred.

- Lakewood, NJ, USA

problem #16

Jul 142018

Pacifica

  • miles
The contact owns a 2018 Chrysler Pacifica. While driving various speeds, the engine stalled without warning. The contact placed the gear in park and attempted to restart the vehicle. The contact cited that the automatic engine fuel saving device, a feature of the vehicle, may have caused the failure. A dealer and the manufacturer were not made aware of the failure. The vehicle was not diagnosed or repaired. The failure mileage was unknown.

- Mont Belvieu, TX, USA

problem #15

Jun 282018

Pacifica

  • 5,450 miles
2018 Pacifica with 5450 miles on it. While driving on highway at 60 mph with adaptive cruise control engaged, vehicle sudden appeared to stop running. Vehicle had been operating perfectly normal with no indication of a problem until it started to quickly lose speed and had no response from accelerator pedal. Message on dashboard said to place vehicle in park and press start button. I'm not sure if the engine was actually idling or if it had completely stopped running. I did not notice a loss of power steering or brakes. Coasted over to shoulder, placed in park and tried to restart. The engine would start, but only idle at about 600 RPM. Accelerator pedal had no effect on engine RPM and I could not shift out of park. Shut the vehicle off and restarted it several times with same result over a 3 minute period. Then I switched the auto start/stop button into the off (defeat setting) and was immediately able to restart the vehicle, which then operated as normal. Since this incident yesterday, the vehicle has operated as normal and has reported no faults through the U-connect application. Clear weather with temperature near 100 degrees when this incident occurred. Both keyless remotes for the vehicle were inside the vehicle, mine in my pocket and my wife's in her purse. Before heading out on this trip I had used the remote start function and allowed the vehicle to run in remote start mode until it timed out. Then had remote started the vehicle a second time before switching it to normal run mode before leaving the parking lot. This was about 40 minutes before the event happened. It occurred to me that the messages that were displayed on the dash while the vehicle was inoperable were similar, or possibly identical to messages displayed during the remote start function, which is why I thought of switching the auto start/stop button to the defeat position.

- Pine, CO, USA

problem #14

Jun 232018

Pacifica 6-cyl

  • 12,322 miles
6/20 the engine light came on. The dealership claimed that they performed the dtc inspection and a system update (to prevent vehicle from stalling). The vehicle was returned on 6/23 and it broke down on 6/24. The car went from 10mph to 43 mph when pressing on the gas and then instantly stopped at around 10mph. The vehicle turned off and was unable to start and had to be towed back to the dealership. I hit a curb and if I was not an experienced driver I could have killed someone or myself or my 3 children could have been harmed if they were in the vehicle. I have provided a video of the incident on my youtube and the documentation from what the dealership said they performed on the vehicle. This car needs to be recalled and off of the road. Please save lives because this was very scary and I fear getting back into the vehicle if they fix it. I do not want it back. I want safety for my children and myself. I am a social worker and I drive my vehicle to clients homes and I cannot do my job in fear that I might loose my life. Https://www.youtube.com/watch?V=fcsx8mpcag8

- Ellenwood, GA, USA

problem #13

Jun 232018

Pacifica

  • 7,065 miles
Driving down the hwy when the van just turns completely off almost causing a wreck and also the control panel freezes and ac will not turn on at all. It will not let you press any buttons

- Nederland, TX, USA

problem #12

Jun 062018

Pacifica

  • 2,500 miles
In the middle of driving the vehicle suddenly shut down. The vehicle was repaired by a Chrysler dealer, was driven approx. 2 blocks and shut down, in the middle of driving, for a second time.

- West Bloomfield, MI, USA

problem #11

Jun 112018

Pacifica

  • 4,000 miles
Driving 50 mph and engine stopped. "D" was flashing stating it wasn't in drive. All power lost. I was able to turn on a side street and put it in park. Took multiple times to restart the van. I was able to drive home without any other episodes. Two weeks ago, while driving at night, the interior lights dimmed all of a sudden. This occurred two times. The dealership did not detect any problems with the light dimming. I'm not sure if they are related but I am terrified to drive the car with my 3 young children.

- Cicero, IN, USA

problem #10

May 302018

Pacifica

  • 2,300 miles
The contact owns a 2018 Chrysler Pacifica. While driving approximately 45 mph, the vehicle stalled and lost braking and steering ability. There were no warning indicators illuminated. The contact depressed the start button and the vehicle restarted normally. The contact stated that the failure also occurred on May 19, 2018. The vehicle was taken to the naples Chrysler/Jeep/Ram dealer (6381 airport pulling road North, naples, Florida 34109) where it was awaiting diagnostic testing and repairs. The manufacturer was not made aware of the failure. The approximate failure mileage was 2,300.

- Naples, FL, USA

problem #9

May 232018

Pacifica

  • 4,476 miles
On May 23, 2018 I was in route to work per normal. It was about 8:30 am. The car was stationary in the left hand turn lane (second from right lane) on a 6 lane busy city street waiting for a red light to turn green so I could turn left/North onto next street. The car was in drive with my foot on the brake. As the light turned green I took my foot from the brake to the accelerator and the car suddenly powered down. I put my foot on the brake, put in park, turned off the car, and then pushed start again. The car started but would not move out of park. I retried several times with no luck to get the car out of park and move forward. I put on my hazards as cars started to stack up behind me while I was motioning for traffic to go around me. I tried again to restart and while the car would restart, I could not move it out of park and was stuck there. With my hazards on, I called the police to assist and then tried to use my uconnect to reach my 'free' roadside assitance using my assist button. I got an error message multiple times that it would not connect. I found the 800 number and manually dialed myself. After about a 10 minute process I finally was able to order service via the text process that was sent to me. It took another 5 minutes before I received confirmation that tow truck was ordered. Police arrived. I called back to determine how long tow truck would take to find it was 90 minutes. This was unacceptable due to my location and the traffic backup. I called my dealer directly and they sent service within 30 minutes. The dealer immediately received a call from Chrysler star team (due to the roadside report I filed) and they had my car for one week. I have the car back now and there are no solid explanations as to why this happened. I know that Chrysler was very involved in having dealer perform multiple tests. Thankful I was not on freeway.

- Mukwonago, WI, USA

problem #8

Apr 152018

Pacifica 6-cyl

  • 3,400 miles
(1) power steering went out intermittently on the freeway and said it was unavailable and service was required (2)vehicle was hesitating when stepping on the gas (3) heater/air conditioner changed the level of air flow on it's own (4) window rolled down on its own. After I had it in the shop for 2 1/2 weeks, they didn't do any work to it and had me come pick it up. After driving it for 2 minutes, the power steering kept going out on me again. Then I was stopped at a stop light and the car turned off and I had to put it in park and re-start it. When I drove it back to the dealership, the window rolled down again on its own. How could they give this car back to me knowing they didn't fix anything. I have children that I drive around in this vehicle. I do not feel safe driving this vehicle any longer. It is a brand new car. I've had it for 2 months.

- San Jose, CA, USA

problem #7

May 032018

Pacifica 6-cyl

  • 2,917 miles
I was driving in the left lane on a congested highway at approximately 10 mph with my foot gently on the accelerator. Traffic started to move a little faster, I pressed down on the accelerator, to increase the speed of the car. Instead of accelerating the car was slowing down. I realized the engine cut out. I steered the car toward the left shoulder and the car glided to a stop barely on the shoulder. With the car stopped, I checked for an indicator light to help determine the problem. No indicator lights were on. There was a message displayed that directed me to put the car in park ( I left everything the way it was when the engine stopped), press the brake and push the start button. I car restarted normally. The reason the engine stopped running is unknown. The vehicle was purchased new. Model year 2018. It is a gas driven minivan, not the hybrid model. Total mileage 2932. The vehicle has not been serviced.

- Massapequa Park, NY, USA

problem #6

Apr 052018

Pacifica 6-cyl

  • 1,500 miles
Within 2 months of buying the vehicle, the minivan stalled and died on a highway (I-80). Luckily it was early morning (6 am) and there wasn't anyone behind me or next to me. So was able to maneuver to the right shoulder. Car was towed to local dealership. Problem was supposedly fixed, but not assurance from Chrysler. Did I get a lemon" are there others who have had similar issues with this minivan"

- Granite Bay, CA, USA

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