10.0
really awful- Crashes / Fires:
- 5 / 5
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 8,512 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
I returned home from driving a half an hour in my vehicle and when I pushed the start/stop button to turn the vehicle off it would not go completely off. The engine turned off but the sensors and radio would not turn off. Normally it shuts off when you open the door and it still would not work. So then I messed with things a bit and made sure all doors were shut. When doing so the back left door would not latch all of the way. It would go to shut and the open again before latching.
- Canton, IL, USA
My engine shuts off when it is idle. The start/stop battery was replaced 5 months ago.
- Charleston, SC, USA
Vehicle exhibited "unintended acceleration"; the engine and vehicle suddenly accelerated on it's own while making a slow (10 mph) left hand turn. Vehicle lurched forward and accelerated. Acceleration lasted for a few seconds after I applied the brakes but did stop accelerating at that point. I was able to stop just short of a parked car I was trying to park behind. This is the only time this has happened before or since the incident. Note: I am an ex powertrain calibration engineer so I know unintended acceleration from my previous employment. Also, my foot was not on the gas pedal when the incident happened. And there was no floor mat interference (pedal physically can't reach the floor).
- Plymouth, MI, USA
Came to full stop at a light on a 2 lane highway. There was no one in front of me and one care behind. Almost immediately after stopping for the light, the engine stopped, the transmission indicator light flashed the light under "D" and the gauge cluster flashed multiple lights. I can only remember seeing fwc or fcw flashing but there were other lights. Auto start/stop was not disabled so I was initially not surprised by the engine stopping at a light. To restart, I had to place transmission back in "P", hold the brake and push the ignition. I then, despite having our seat belts on, had to disengage the parking brake by pushing the button. This usually happens automatically when the vehicle is placed in "D". once we returned home, the driver's side power sliding door would not operate. We had to open it manually to get my son out. The passenger's side worked like it should. Both these things have happened to my wife (the primary driver) several times and reported to the dealership. They have been unable to replicate the problem or fix it.
- Shiloh, IL, USA
The van stalls at all different speeds. Losing all control ad having to coast off to the side of the highway because the car has completely lost power. When I am accelerating, the vehicle is jerking around 10-20 mph, almost like a violent jolt. (at times seems like someone is rear ending us) the dealership says that everything is functioning as it should be. This makes me extremely concerned for the safety of my family and my kids. This has happened numerous times. Also the sliding doors open and close on their own. My 6yo was nearly caught in one as it closed. I have video of the car stalled in a parking lot as well.
- Rockwall, TX, USA
Vehicle was at red light when started to smell something burning then smoke from the hood and vents inside the van. Then when the hood is popped tithe flames got worse. The fire started on the right rear side of engine compartment around the radiator reservoir.
- Conroe, TX, USA
2018 Chrysler Pacifica. Consumer writes in regards to vehicle stalling. The consumer stated the battery was dead upon purchase. The dealer replaced it. A week after purchasing the vehicle it would not start. It had power, but the key fob could not be detected. The sliding doors reopened after being closed. The vehicle applies the brakes when reversing or going forward as if to stop a crash. The vehicle jolts/lunges and rolls a little when shifting gears. The engine rattles for a few seconds after the vehicle was shut off. The vehicle stalled/idled and shut down while at a stop sign and in traffic. The dash displayed engine stop start system malfunction.
- Vista, CA, USA
The contact owns a 2018 Chrysler Pacifica. While driving 65 mph, the steering seized and the power steering assist warning indicator illuminated. The contact managed to veer into a parking lot. Once the vehicle was turned off and restarted, it resumed normal operation. The following day, the vehicle was towed to arrigo Dodge Chrysler Jeep Ram sawgrass (5901 madison ave, tamarac, fl 33321, (954) 515-5800) where it was diagnosed that the steering module needed to be replaced. The vehicle was repaired; however, the engine stalled and the engine and emergency brake warning indicators illuminated. The contact referenced NHTSA campaign number: 19V348000 (electrical system). The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 11,127.
- Coral Springs, FL, USA
The contact owns a 2018 Chrysler Pacifica. When the vehicle was started, the check engine warning indicator illuminated. The vehicle was taken to darcars Chrysler Dodge Jeep Ram of marlow heights (5060 auth way, camp springs, md 20746, (301) 423-5111) to be diagnosed. The contact was informed that it would be approximately one week before the dealer would be able to complete the diagnostic test. The vehicle was not repaired. The manufacturer was not informed of the failure. The approximate failure mileage was 10,100.
- Washington, DC, USA
Power will be loss including radio frequently. When driving at low speeds such as in traffic the engine will stall and jerk.
- Suitland, MD, USA
Purchased 2018 Chrysler Pacifica limited in March 2019. Within 2 weeks, two electrical recalls and failure of safety locks and autistic 3yr locked in car. Turned car on with ac to cool, took daughter out and put in carseat, closed door and driver door locked. Had spare in house. Serviced at dealership and told all fine. Three weeks later, sunroof would not close, and daughter locked in car again for over 30 minutes. Grandmother had to bring spare key to publix. Service once again said all was fine. Safety locks, we were told, would not lock if key was in car which it was. Serious safety issue for my daughter and there has been times engine shut down.
- Tallahassee, FL, USA
Multiple engine stalls when slowing to turn or stop, at least 9 times. The engine dies, you have to come to a complete stop to be able to restart the engine. This has happened while turning, while coming to a stop sign or stop light and just while slowing down. One instance of the brakes and steering locking up as I tried to stop at a red light. I was not able to stop and ran through the red light. I had no steering or brakes. When I did come to a stop, I tried to back up to get out of the middle the road and the gear shift was also locked up. The van has a been in for service 5 times and 49 days so far and currently has been at the dealership service department since June 11. Took van in 6/5/2019 to comply with recall V53 and on 6/11/2019 the engine stalled again. I have documents I wanted to upload but they exceeded the 5mb limit. Also in the "affected parts" section I wanted to select "brakes" in addition to the steering, engine and electrical but I was not able to add another selection.
- Coweta, OK, USA
Coming home from church, a neighbor was out washing his car, as he moved toward the road I began to apply the brakes and the engine sped up to a higher speed. After I stopped the car, I looked down to see my right shoe was on both pedals. This had happened three times before. My son went out and checked the brake fluid and found it at the minimum level. He topped it off to the maximum level. My son believes that will take care of the problem. But reporting it might be better for others. Since I had taken it into Chrysler a couple of weeks ago and they said they had preformed a 32 point safety inspection, I did not see how the could have missed the low brake fluid, or have not topped it off. It seems the brake pedal is up higher than the gas pedal by several inches when the car is first started, but after several miles - more than 11 miles - it loses the height it started with. The vehicle was moving at less than 20 mph on a subdivision street. This had happened three times before, while pulling into a parking place or driveway, moving at low speed. Each tim after having driven a longer distance than normal. Over 11 miles. The brake pedal had gone lower to the floor and was at or below the level of the gas pedal. If this is to be expected, the brake and gas pedal are much too close together, only 3 inches between them, and this is then a problem.
- Summerville, SC, USA
When stopped at a stoplight, my car used the stop/start function. When I tried to accelerate, the car stalled and wouldn't let me turn it back on or turn the dial to move it to neutral. It stayed like that for a couple minutes and then I was able to start it, but now I have a light on my dashboard indicating that the stop/start isn't available. I was traveling 500 miles from home on vacation with my family.
- Winter Garden, FL, USA
The start/stop fuel economy system does not work. I have taken it to the shop 3 times to get this repaired. Once to have them identify the problem, then order replacement battery. Twice a new battery has been installed and the system still does not work. I have approximately 3000 miles on this vehicle and it has never worked after the initial test drive. The dash board gives various reasons why it can't work but none of these conditions or situations but none seem related to actual, current operation of the car: Engine is not warmed up or the steering wheel turned to sharply. I purchased the vehicle with 60 miles on the odometer in August 2018.
- Seattle, WA, USA
Electrical and sensor issues. When my 2018 Pacifica is started in the morning I receive a fcw (front crash warning) after driving approximately one half mile and stopping at a stop light near my house. I have the gas saver on and my van will usually shut off. When I stop at the light, the console will flash fcw when no objects are in front or near me as well as two other censors flashing. The van completely shuts down and then flashes "start stop required". I then have to place the vehicle in park, turn it off, restart it, then shift back to drive all while in at an intersection. This has happened at least 12 times and creates a risk of being rear-ended. Since we purchased the van in August 2018, we have had: The uconnect center replaced on September 7 2018, the radio improperly activated or turned off incorrectly completely draining the battery requiring tow and service on April 12 2019, and the fcw was supposedly repaired on May 21 2019. Although it was "fixed" the fcw alert has occurred 3 times since it was returned less than 3 weeks prior.
- Chesapeake, VA, USA
The vehicle has 9700 miles on the od. As it was slowing for a stop as it was still in motion the traction control light came on and the engine shut off forcing the vehicle to abruptly stop. The vehicle had to be placed into park and turned back on to continue.
- Pennsburg, PA, USA
On May 25, 2019, as I was driving on a highway at about 40 mph with two little children in the car, my Chrysler Pacifica suddenly stalled and the engine died. Two error messages came up: One a picture of a battery and one a picture of a turtle. The car died in the middle of the highway and it was extremely dangerous, especially in rainy conditions. I had to wait for a tow truck in rain and in dangerous conditions to get it towed to the dealership. The engine would not engage even after being jump started.
- Woodinville, WA, USA
I returned home and turned off my car and shut the garage door. My purse with my keys was still in the car. I came downstairs 45 minutes later and heard the car running in the garage. I don't know how long it was running with the garage door shut, but it terrified me. I have no idea how it was started. I did not use remote start, since the keys were in the car.
- Highland, UT, USA
- El Paso, TX, USA