10.0

really awful
Crashes / Fires:
0 / 3
Injuries / Deaths:
0 / 0
Average Mileage:
3,466 miles

About These NHTSA Complaints:

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« Read the previous 20 complaints

problem #19

Feb 202023

Pacifica

  • miles
The car starts blowing out white smoke when started. Mechanic thinks it could be a blown gasket or Crack in engine block. The cable fuse blown as well. The vehicle did not start so it was towed to the mechanic.

- Enon, OH, USA

problem #18

Feb 092022

Pacifica

  • miles
The end of 2021, Began not starting requiring many pushed of the start stop button; stalling when in motion on roads; gas pedal tight not depressing, engine light on and off, side auto doors often wouldn-??t work automatically (battery new); was lurching and chugging randomly, over time very frequently. Nov 22-?? had start stop battery replaced & fuel pump sensor. still lurched etc..worsened..late 2022 began frequently stalling, not starting, pedal would be stiff, lurched daily, stalled frequently during motion & upon first acceleration..start, try to go..stall out..finally jan 5, 2023, wouldn-??t even turn over-just clicked-shop diagnosis said few codes referred to electrical panel issues.. replaced spark plugs, starter, got home, next morning, same thing ~no turnover. problem not solved. another shop, where it sits today-found cracked engine block($12,000 estimate to -??attempt-?? replacing engine). deemed total loss as value of van is less. This has to be a defect gone undetected for some time, having built up damage over these last couple years.Many of issues are identical to recall (2019-2022) listed problems. Regardless of any recall being labeled as inactive, this vehicle is clearly a result of manufacturing issues. A 2018 doesn-??t just have these problems when it-??s cared for.We have four children & currently have no mode of transportation~two shops since January 6, -??23, prior year of worsening symptoms. A safe, reliable vehicle is vital for our family-??s functioning. It-??s now at Lee-??s Auto-seen in picture. Excel Auto was first repair attempt Jan.6. We will not be reimbursed by insurance for -??mechanical failure.-?? Our loan is $18,000 outstanding. We pay $459.65 each month, and are responsible for remaining balance. Why should this happen to us. We certainly can-??t purchase a second vehicle in conjunction with this loan. Your quick action and assistance is appreciated and direly needed.

- Hampstead , NC, USA

problem #17

Feb 022022

Pacifica

  • miles
Car engine has stalled a dozen times or so. On one occasion it stalled and would not restart, had to tow to a dealer to repair it and it ended up costing $2700. And when it doesn-??t stall on the road the engine constantly has weird acceleration dips where it almost stalls. This has been a constant problem for me and I purchased the vehicle used with 39000 miles on it. Which is not much mileage so I was not expecting this many problems.

- Douglasville, GA, USA

problem #16

Sep 212022

Pacifica

  • miles
2018 Pacifica Wheelchair Accessible Van has on several occasions without warning, decelerated and stalled. Displays Place into Park and restart. Van starts sputtering & decelerates. After pulling over, waiting a few minutes it does start again. We've had the van over a year without any issues until now. We did have it at a dealership for a week. They were unable to find anything wrong with it. Very frustrating as we use this van to transport our disabled daughter. Recently we received notice of Class Action Lawsuit for this problem. Doesn't help me right now.

- Madison, OH, USA

problem #15

Feb 012022

Pacifica

  • miles
There are multiple things but here are a few i thought my wife was crazy until i started to drive it. 1. The steering feels like it gets stuck its not Major but it is a slight tug and it does it at random. 2. The trunk opens own its own (it has done this 2 times while i was driving) my wife says it has happened to her 1 other time as well. 3. The sliding doors will open and close on freely like something is caught in the track however the tracks are clean and it will bounce open close. 4. The Gas pedal sticks not engaged but when you press the gas nothing will happen then all of the sudden the RPMs will skyrocket 5. Cruise control works great if your on a flat road but if you get on a slight hill your either getting all the RPMs or it turns it off 6. The Auto Stop start thing stopped working and the light stays on but that's fine I didn't like the stop start thing anyway. 7. I did change a battery and it helped with the dash lights not looking like a Christmas program 8. the AC went out after the car had one of the RPM fits then the AC stopped. how does that make sense 9. overall i think the car is having some type of electrical issue or it has a mind of its own. Ive gone to mechanics and they all just do the same shoulder shrug. i have a appointment with a dealership but they are so back logged its disappointing.

- Buffalo, TX, USA

problem #14

Dec 142021

Pacifica

  • miles
What component or system failed or malfunctioned, and is it available for inspection upon request" -- The car charging port caught fire AFTER the recall notice and after they stated the repairs had been made. The charging port and car charger fused together after the fire and both are not working now. How was your safety or the safety of others put at risk? -- The fire could have caused major damage, but it was parked outside so nobody was hurt. Has the problem been reproduced or confirmed by a dealer or independent service center? -- No. The dealer is trying to avoid responsibility and claims the problem was with my home charger instead of their vehicle, but the home charger I use has been used in multiple other vehicles without issue. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? -- Yes. I took it in to Chrysler - they did not look at my charger and are claiming its not their problem. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" -- Yes. Ever since the first recall notice for the charging port, after i took the car in, the "check Engine" light has been lit and won't turn off.

- Los Angeles, CA, USA

problem #13

Jul 032021

Pacifica

  • miles
We purchased the vehicle new from an out-of-state dealership (Ewald Chrysler Jeep Dodge LLC in Franklin, WI) in November 2019. Since that purchase, we have suffered four (4) failure events in which the vehicle completely loses power while driving, having experienced the first failure event just 10 months after purchase at approximately 15,000 miles. In each instance, the vehicle will, without warning and while in motion, power off and cease to move under its own power, illuminate a check engine light (CEL), and display a -??Shift to P to Start-?? message on the console. In every instance, the complete loss of driveability has required immediate and urgent action to move our vehicle out of lanes of travel and onto the shoulder. In all but one instance, the vehicle fails to restart without significant intervention (e.g., towing to the dealership) and has left our family stranded. To facilitate repairs, we have shared CEL event logging, a video, and photos with the below-listed dealerships. To date, the dealership states that they are unsure as to the cause of the failures and can not find any obvious issue requiring repair beyond the P0C0E code that is stored in the vehicle's ECM. Our vehicle has been in for repair on the following dates for this recurrent failure: August 3, 2020 (15,900 mi): died while driving, serviced at Larry Miller Chrysler Jeep Avondale August 7, 2020 (15,978 mi): died while driving, serviced at Chapman Dodge Chrysler Jeep June 30, 2021 (33,863): died while driving, serviced at Chapman Dodge Chrysler Jeep July 3, 2021 (34,300): died while driving, serviced at Chapman Dodge Chrysler Jeep

- Scottsdale, AZ, USA

problem #12

Feb 252021

Pacifica

  • 20,000 miles
Car looses power and then jolts from the backend. It feels like we have been rear ended. Car shut off at a stop. Had to restart. All these have have happened over 5 times and we have only owned the car for 3 months. Scared to drive the vehicle.

- Marietta, GA, USA

problem #11

Aug 042020

Pacifica

  • miles
Fuel pressure sensor bad, fuel leaking, fires

- Columbus, OH, USA

problem #10

Jan 302020

Pacifica

  • 79,000 miles
My engine shuts off when it is idle. The start/stop battery was replaced 5 months ago.

- Charleston, SC, USA

problem #9

Nov 282019

Pacifica 6-cyl

  • 4,200 miles
Vehicle stalled out while driving. Emitted a burning smell. Made it to the side of the road and saw smoke. Opened the hood and saw the catalytic converter was glowing red. Huge risk of fire.

- Springfield, MO, USA

problem #8

May 312019

Pacifica

  • 11,000 miles
Was traveling at highway speeds until road construction slowed everything down to stop-and-go. After about 10 minutes of this, we were about to go again and the car just stopped. Nothing was working. Called Chrysler dealership in St louis where we leased the car. They told us there was a way to release the car so we could push it off the highway. Didn't work. Finally had car towed to Chrysler dealership in springfield, il. When we got back to St louis, found a safety recall letter: V53/nhtsa19V-348. Am enclosing repair sheets.

- Kirkwood, MO, USA

problem #7

Feb 252019

Pacifica

  • 5,500 miles
The vehicle during operation suddenly decelerated and would not move on two occasions. The first occasion happened less than 1000 miles on the od. The vehicle was traveling at 30mph on a city street when it lost power to the wheels and had to pull off the road. The engine was still running but the vehicle would not drive. Had to turn it off and on again for it to operate. The second occasion at 5500 miles it just stopped after pulling out from a stop sign in the middle of an intersection. The traction control light went on briefly as it was stopping. Again the engine was on but it would not move. Had to restart the vehicle for it to operate.

- Pennsburg, PA, USA

problem #6

Dec 302018

Pacifica

  • 10,500 miles
While driving straight at highway speeds, engine started hesitating, quickly followed by engine shutdown and total loss of acceleration. Within several seconds engine restarted, followed by a rapid increase in rpms. Then engine shut down again. After pulling off road, I waited several minutes and restarted the car. It would run for 30 seconds or so and then shut down, this pattern repeating until I could find a safe spot to park the car and arrange for tow. Dealership replaced fuel rail pressure sensor, fuel supply tube, and fuel pump. Car is 6 months old.

- Wilton Manors, FL, USA

problem #5

Jun 012018

Pacifica

  • 3,000 miles
The contact leases a 2018 Chrysler Pacifica. The contact stated that the vehicle stalled numerous times when attempting to accelerate from a stop. The contact took the vehicle to sterling heights Dodge Chrysler Jeep Ram (40111 van dyke avenue, sterling heights, mi 48313, (586)-939-3900) where it was diagnosed that the fuel pump control module and fuel pump relay failed. The vehicle was not repaired; however, the dealer replaced the start and stop engine battery. The failure was not remedied. The dealer also test drove the vehicle and was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was contacted. The failure mileage was 3,000.

- Warren, MI, USA

problem #4

Sep 252018

Pacifica

  • 100 miles
2 days after purchasing car, the check engine light came on. I asked service folks at dealership if I can bring it in. They said bring it in the next day. Later that day, my wife drove to store. She was in for 15 minutes. When she came back to car in parking lot and started the car the monitor said something about car being put in "park" and then had electric failure after a strange noise. Worried that power failure could happen while car is in motion. Dealer would not replace car unless we gave all 10S on survey, which we refuse to do. Dealership service said car had complete electric failure. Was told this was the first time they have encountered this problem. Service person also said they were aware of defects in Pacificas. I asked how come they sold cars with known defects dealership stated they have lots of cars and many have defects.

- Decatur, GA, USA

problem #3

Jul 142018

Pacifica

  • miles
The contact owns a 2018 Chrysler Pacifica. While driving various speeds, the engine stalled without warning. The contact placed the gear in park and attempted to restart the vehicle. The contact cited that the automatic engine fuel saving device, a feature of the vehicle, may have caused the failure. A dealer and the manufacturer were not made aware of the failure. The vehicle was not diagnosed or repaired. The failure mileage was unknown.

- Mont Belvieu, TX, USA

problem #2

Apr 052018

Pacifica 6-cyl

  • 1,500 miles
Within 2 months of buying the vehicle, the minivan stalled and died on a highway (I-80). Luckily it was early morning (6 am) and there wasn't anyone behind me or next to me. So was able to maneuver to the right shoulder. Car was towed to local dealership. Problem was supposedly fixed, but not assurance from Chrysler. Did I get a lemon" are there others who have had similar issues with this minivan"

- Granite Bay, CA, USA

problem #1

Feb 152018

Pacifica

  • 360 miles
I had just purchased this car and was driving away from the dealer. About a mile down the road I was slowing down and started to put on the brakes when I had an uncontrolled acceleration event. (it felt like someone had just stepped on the accelerator). I had to slam hard on the brakes and just avoided hitting the car in front of me. I know this was caused probably by the computer but I know it wasn't me. My foot was only on the brake. I know this feeling well since I used to have a 2004 prius where this happened to me many times.

- Westminster, CA, USA