10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
875 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #4

Mar 152024

Pacifica

  • miles
The middle row passenger seat belt will no longer latch. There were no warnings. The seatbelt became unlatched on it's own while I was driving my children to school on 3/15/2024. I had to immediately pull over and call for help. None of my children are old enough to ride in the front seat, so this was quite scary. The seat belt has not been able to latch since.

- Greenville , IL, USA

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problem #3

Jan 012022

Pacifica

  • miles
The seatbelt looks as though it has been cut partially through by the fixed seatbelt guide on the middle row of seats. Those seatbelts hold in place two car seats for a young child and an infant. The seatbelts rarely get moved because we keep the car seats secured to the two middle row seats. The seat belts were briefly inspected by a service advisor at the Chrysler dealership, Taris, who stated that it looks like it could have been done by the seatbelt guide. The first time I noticed it was just on the driver side back in 2022. When I noticed an identical cut on the passenger side about a week to two weeks ago, I knew that there was a problem, and I also noticed that there is a secondary cut starting on driver's side because in March we had another baby and placed a new car seat base on the driver side seat. The driver side seat belt is now locked into place and cannot be viewed unless the side interior panel is removed. That has not been done at this time.

- Ogden, UT, USA

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problem #2

Aug 152023

Pacifica

  • miles
In the past 6 months, we have noticed 2 seat belts with tears in them. One of the seat belts was not even being used as a car seat using the latch system had been in that seat. The first was noticed August 2023 and we just noticed another tear affecting a different seat belt January 2024. We replaced the first and are scheduling the 2nd for replacement.

- Virginia Beach, VA, USA

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problem #1

May 052019

Pacifica

  • 3,500 miles
The safety pull on the seat belt did not let up when unbuckling. It forced my daughter into almost suffocation and ultimately needed to be cut (back row, passenger side). I've now noticed that the middle row, middle seat (8 seater) has a similar issue. It continues to tighten and does not let up on, what seemingly should be a safety feature. See attached pictures

- Woodmere, NY, USA

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