9.2

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
1,700 miles

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problem #2

Jun 132019

Pacifica

  • 2,000 miles
In June, my windshield cracked while stationary and was determined by Chrysler to be defective glass. This is covered under my warranty. It has been almost 4 months and it has not been replaced per the warranty. Chrysler claims the windshield is on a national back order with no estimated time of arrival. A cracked windshield is a safety hazard as it impedes my visibility. Chrysler has not offered any alternative options, only to wait. Customer service has been slow to respond and rude. Defective glass seems to be a common problem among Chrysler Pacificas, as well as an inability to fulfill the warranty. Please investigate.

- Dunlap, IL, USA

problem #1

Mar 182019

Pacifica

  • 1,400 miles
My vehicle windshield developed a crack coming from va hospital.called insurance I have glass coverage.travelers contacted safelight in marietta ga. I was informed that they contacted Chrysler and was told there are no windshields except for one in Ohio. I have contacted paulding Chrysler and they were told the same thing.I have contacted Chrysler Corp. Customer service twice nothing.I was told I have to wait till production is done June or July for a window.I was told by them to rent a car for 3-4 months [$3000-4000]out of my pocket.so I drive with a cracked window that I hope will not cause serious injury to my wife or me.I was told they have no parts for a recall from the government.so any busted window in the United States is at the mercy of Chrysler.I asked Chrysler to give a rental or take a window of another car.I have not heard anything.

- Marietta, GA, USA