really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
4,126 miles

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problem #3

Nov 012019


  • 10,000 miles
The third row bench seems easily capable of popping off its attachment to the floor with a bit of pressure. When we installed our baby car seat in the third row for the first time, we locked it in place with the seat belt and then tightend the seat into place by using the electric recline to squeeze some extra room and make sure there was no give. At some point we tightened the recline too much and the base of the whole third row popped off of the floor. Everything seemed fine once we started over and reset the seat in place. I also disconnected the power recline button in that row so that our son wouldn't be able to re-create that issue. However, a few weeks ago my wife was putting some large items in the car and she was trying to put down the third row passenger seat using the recline buttons in the trunk. She accidentally pushed the recline button for the half of the row the baby car seat is in instead of the side of the row with an empty seat. Again, the whole third row popped apart from the floor at its base. To fix it I uninstalled the car seat and then reinstalled the third row bench and then the car seat again. This second incident got me wondering how much pressure it takes for the third row to detach from the floor? I'm concerned that in an accident the whole back of the car would become very dangerous and seat belts and car seats would do little to protect anyone from a floating bench. By putting the car seat in place and tightening the recline we must be putting a lot of pressure on the floor attachments and any added pressure potentially pulls it right off. That seems like a huge design flaw. In the manual all it says is: In a collision, you or others in your vehicle could be injured if seats are not properly latched to their floor attachments. Always be sure the seats are fully latched. Invalid VIN

- New York, NY, USA

problem #2

Sep 112019


  • miles
Chrysler refuses to acknowledge or help with finding carseats that fit forward facing in their middle row captains stow and go seats due to the extreme tilt their second row headrests have which are non removable in the second row of the van. Hence most people are unknowingly installing their carseats incorrectly braced against the headrests or have them pushing the carseat headrest forward which almost all car sear manufactures do not allow. This is a safety issue for so many children and even going to cpsts may not help as it basically forces the consumer to buy new seats which they may not be able to afford so they likely will not and will continue using the unsafe car seat.

- Plainfield, IL, USA

problem #1

Apr 202019

Pacifica 6-cyl

  • 2,379 miles
My 4 year old son was playing in the right rear seat. He apparently pushed the button that folds the seats. We had our backs turned. When we turned around the seat was starting to crush him. There was no immediate way to reverse the seat closing. We had to let it close then fold it down. Then we pushed the button to move the seat back up again after we figured out how to do this. He was not permanently injured as far as we know but was very frightened. A different sized child could be injured badly. Also if we were immediately available to help he could have been trapped for a long time. The vehicle was stationary in a lot at that time with the ignition off. Vehical was a rental car and did not knw all the features.

- Los Angeles, CA, USA