10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
442 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #13

Apr 172024

Pacifica

  • miles
Steering will stick at the 11 o-??clock or 1 o-??clock position while going around curves at highway speed and takes considerable force to get it back.

- Abbeville, SC, USA

problem #12

Jun 072024

Pacifica

  • miles
While @ highway speed this vehicle lost ipower steering, power braking and the engine stalled out-??this latest event prompted my complaint and was the third time I have experienced this situation. In all three incidents I was simply able to coast to the side of the road and stop. Thankfully after a few attempts to restart the vehicle started and ran. It was very frightening given it lost total power on all three occasions without notice or warning it like it just turns itself off. I contacted RollX vans the folks from whom we purchased this handicap transport vehicle and they informed me of a safety recall V53 for 2017-2019 Pacificas. The recall details the exact symptoms of what I experienced. I took the recall information and the vehicle to a local dealership Larry H Miller Chrysler, Tucson AZ and they mostly dismissed my account and said there is NO recall on my VIN despite the V53 recall. They said the tech couldn-??t get it to duplicate and situation. They said they checked the grounds and it-??s all OK. I am not convinced considering the timeline of their alleged repair and the answers I rec-??d from the service writer when I asked specifics about the repair. I suspect they simply test drove it when it did not duplicate the situation they said it-??s OK.

- Tucson, AZ, USA

problem #11

Mar 262024

Pacifica

  • miles
The steering wheel buttons on the left side do not work. I was trying to reset my oil life and the buttons do not work

- Los Fresnos, TX, USA

problem #10

Aug 152023

Pacifica

  • miles
Start/stop feature has stopped working (warning light is on), and steering wheel is sticking on short turns requiring extra pressure to right the wheel. There is a recall for this problem, however my car is not included.

- New Albany, IN, USA

problem #9

Mar 132023

Pacifica

  • miles
While driving the steering power assist failed. Stop/start and stabilizer icons appeared indicating failure. Vehicle repair eventually made at Chrysler dealership by fixing ground wire. Initial repairs were made replacing other parts that did not correct issues. Not included in recall for same issues per VIN ID of this 35th Anniversary Limited edition.

- Fenton, MI, USA

problem #8

Apr 052023

Pacifica

  • miles
The Start/Stop system has gone out twice. Once the indicator light came on, the vehicle then will stop working.. sometimes in the middle of a road or while driving. We-??ve taken it to our dealer twice, replaced the batteries (twice). I am truly concerned for my family-??s safety as it feels like we can-??t control the car when it malfunctions. This issue is ongoing, first repair was made July 2022 at Arrigo Chrysler in Ft. Pierce, Florida. Next same place in August.

- Jensen Beach , FL, USA

problem #7

Dec 222022

Pacifica

  • miles
Yesterday, (12-22-2022) power steering stopped working while driving vehicle, pulled over and restarted the car and started driving again and once again the power steering stopped working but did make it home. Then this morning when backing out, the power steering stopped working, pulled back into the garage and parked. Called dealer for assistance, told they were closed until Monday.

- Springfield, IL, USA

problem #6

Aug 072022

Pacifica

  • miles
Driving along on Aug 2nd and at about 30 mph all electrical systems turned off, acc, blind spot, automatic braking etc, it went into limp mode and I had to pull over. The dealer installed a few updates and reset the codes. I drove it three more days and then it happened all over again this past Sunday the 7th

- Warner Robins, GA, USA

problem #5

Oct 202019

Pacifica

  • miles
I have taken item to shop twice. The auto stop/start stops working and causes vehicle to stall. Dodge dealership says it is a loose battery wire and just reconnects it. The feature stops working and has a cautionary light. The vehicle runs poorly during this time and seems like transmission out of gear.

- New Market, AL, USA

problem #4

Nov 192019

Pacifica 6-cyl

  • 900 miles
The steering wheel is pointed to the left all the time.

- Capitola, CA, USA

problem #3

Jun 072019

Pacifica 6-cyl

  • miles
2019 Chrysler Pacifica. Uncontrolled steering wheel. The consumer stated the steering wheel jumps to the left or right. The failure caused the consumer to crash into a large rock damaging the front end of the vehicle.

- Streetsboro, OH, USA

problem #2

Aug 282019

Pacifica

  • 3,000 miles
Lane sense behaves erratically in certain circumstances; alerts loudly and request hands be placed on the steering wheel when they are already on the wheel and am traveling safely within a lane; no lane changes. Has alerted in driveway as well and alerted for service. Took to dealer and they could not replicated or determine problem. They provided informational flyer on lane sense but it does not match reported conditions/alerts I received on auto's console. Consistently fails and behaves erratically going northbound on golden gate bridge - in all lanes and on multiple occurrences. Occurs in various environmental conditions from fog, clear day, rain, etc. Occurs in motion and when car has been still/stopped (in driveway.) system alerts and then automatically deactivates itself. I don't know that manufacturer and dealers have full understanding of behavior; especially the detection of what the car believes are no hands on the steering wheel/feedback torque.

- Corte Madera, CA, USA

problem #1

May 012019

Pacifica

  • 1,851 miles
While my wife was sitting in the car with the car running in park the car began to go in reverse and it started to accelerate and brakes didnt work and car crashed into a fence and shed. Multiple witnesses confirmed her account as she had window down and was screaming with her hands in the air. Once car came to a stop it was confirmed that car was in park. Very scary.

- Belmar, NJ, USA