The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated that the hatchback door would not close and lock securely. The contact stated that he attempted to close the hatchback door by using the key fob, by depressing the hatchback control panel inside the vehicle and the button on the hatchback door but it failed to close and latch securely. There were no warning lights illuminated. The contact stated that he manually pushed the hatchback with the assistance of his wife, but the door would not lock. The contact stated that they were able to close the hatchback door using duct tape. The vehicle was taken to the dealer for diagnostic testing however, the dealer advised the contact that they could not duplicate the failure. The contact notified Goeckner Bros Inc (600 E Fayette Ave, Effingham, IL 62401) who sold him the vehicle and the dealer advised the contact to take the vehicle in for diagnostic testing. The manufacturer was not notified of the failure. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 2,970.

- Sherman, IL, USA