10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 0 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
I was driving uphill at slow speed; then a garbage truck in front of me needed to do a 3 point turn so I switched to reverse to back up. At that point the vehicle started flashing an alarm, I think said "service hybrid system" or something like that and instantly began rolling down the hill for about a block, while I was completely unable to engage the break or gas, to switch to drive, to control the wheel, even the emergency brake failed. I was rolling backwards for about a block completely unable to control any component of the car when the emergency break finally engaged. I was able to turn on my hazards at that point, but the vehicle would not start, nor would it turn off. I could not make it reverse or drive or even turn off as I sat stuck in the middle of an intersection. After several minutes like that I was eventually able to restart the car and drive slowly home. This is MURDER by Chrysler waiting to happen. I was very lucky no child or vehicle was behind me as I rolled downhill into an intersection. I was very lucky to not be hit by oncoming traffic as I sat stuck after rolling a block downhill backwards-- THESE ARE MINIVANS FILLED WITH CHILDREN!! MY 4 children! Chrysler in Berkeley service said they haven't heard of this before and will see me only next week, and not sooner! However, There are numerous similar complaints registered. I am afraid to drive it at all at this point. This is a very new car with less than 10K miles on it. RECALL IMMEDIATELY PLEASE BEFORE SOMEONE GETS KILLED.
- Piedmont, CA, USA
My PHEV Pacifica Hybrid experiences intermittent dangerous lurching during braking. Symptoms: - During modest braking where regenerative braking system is doing most of the braking, the regenerative braking system flutters on an off a couple seconds at a time - The Power gauge on the cluster (Far Left) Bounces wildly with each flutter - Sudden loss of braking causes lurching of vehicle - Problem is periodic. Will not have the problem for weeks and then suddenly have the issue constantly for several days I have experienced this at highways speeds but it is most dangerous when braking in traffic.
- Prospect Heights, IL, USA
I was stopped at a traffic light for several minutes. I started to feel like we were moving and checked the brakes to make sure they were still fully engaged. When I realized that they were and that I was still rolling, I put the car into park. I did bump the semi in front of me. I-€™m not sure if the impact or putting the car in park that stopped me. I have had the car for 3 months and never had anything like that happen. We had the car towed to the dealer and called Chrysler to report the problem. An inspector spoke to me and then went to the dealer to inspect the car. A few days later, we received an email saying that there was no manufacturing defect found with few other details about the inspection. We have since called several times to ask questions about the inspection and are told a -€œsupervisor-€ needs to call us back. Despite being given several dates/times when this would happen, they have failed to call us back to discuss.
- Crown Point, IN, USA
- Mason, OH, USA