On 3/27/2023, while driving 75mph down the PA turnpike, our 2021 Chrysler Pacifica Hybrid lost power unexpectedly. Fortunately, my wife and kids were not in the car, as it was frightening to have the engine shutoff while driving in the left lane of a narrow highway that had a small shoulder. I was in the left lane of a 2 lane highway, I placed my turn signal on to try and coast into the right lane and then over to the right shoulder. I still had power steering, but the engine had entirely shut off. When I got onto the small shoulder, I placed my 4-way flashers on. I read the digital read-out on my gauge cluster, it said "Service Charging System" and the check engine light came on. I wasn't sure what this meant so I Googled it. It turned out that a lot of Pacifica Hybrid owners had been having this exact problem. I was able to start the van and slowly drive it the 60 miles back to my house. I called the Chrysler dealership to setup an appointment to have the van inspected. It took them a week to diagnose that it was the van's hybrid heater that was locking prematurely. The part order was a 3-4 week wait. After a month went by and no word from the dealer, I called and was told it would be another week before the part came in. April 19th was when the dealership was able to replace the hybrid heater on my Pacifica. I went out of town for work on April 21st, and returned today, the 24th. The Pacifica hadn't been used since leaving the dealership. The dealership technician also told me the problem I had was due to a software update. Today, the 24th, I took the van out and was driving to pick my kids up when the van digital display said "Stop Safely, Vehicle Will Shut Off Soon". The check engine light came back on along with many other display cautions. I pulled off the side of the busy highway, turned the car off and again, Google'd this new problem. After attempting to restart the van numerous times, I was eventually able to start it and again, limp it back home.

- Havertown, PA, USA

Description: My 3 year old daughter was getting out of the rear of the vehicle on the drivers side. The door is automatic and closes via button in the passenger compartment or the remote keyfob. She pushed the button to close the door and the door closed on her wrist and hand, the door did not automatically reverse and the door latched with her hand still inside. She was injured and needed to go to the hospital. This issue has also happened to several other people as well. There is a Facebook page dedicated to complaints on this Van. The door has closed on adults and children both. There were no warning lights, the vehicle has had a recall done on the auto open sensors under the doors. This issue occurred on April 11th 2023. The manufacturer was contacted and they have opened a case. The case number is 85938082

- Young America, MN, USA

Currently, there is a recall of this vehicle that results in a loss of automotive power. This only occurs when driving in the highway going 70mph. This first occurred to us about a month ago. The recall was announced a little earlier to when we were experiencing the issue, but there was no fix available until about a couple weeks after we had this issue. The software fix was completed last Friday. The following day, during a 20 mile drive, the car again loss automotive power twice. The only difference after the recall is that the message on the screen changes as the car starts to shut down. As this only occurs during highway speeds, we were required to change multiple lanes across speeding traffic while the vehicle was slowing down, in order to get to the emergency lane. And this was occurring while the car was slowing down on its when because of the lost of power. After this incident, we drove slower at about 50+ mph, thinking we can avoid the sudden loss of power, but unfortunately it occurred again. Thankfully in both incidents, there were no crashes. Turning off the car completely for about 30 seconds would allow the vehicle to run normal again. The vehicle is back to the dealership and after a week, diagnostics haven't been done yet. Despite reporting the danger of this recall above, the dealership is offering to have us take it home over the weekend. This car is simply too dangerous to drive in highways until there is a real fix.

- West Covina, CA, USA

I have tried to get a remedy for the major recall and Chrysler is being unresponsive. I can-€™t let my young family use the car until this is fixed and Chrysler won-€™t help so what do I do?

- Vancouver, WA, USA

when slowing to make a turn the vehicle turned off and engaged the parking brake on its own. I had to disengage the parking brake before starting the vehicle again. I did not have a problem after that but I worry about it happening again. There was no warning to indicate anything was wrong beforehand and no indication of an issue after restarting the car.

- Dickinson, TX, USA

Traveling at 60mph up a large hill/mtn in passing lane and car went into limp mode or lost power from engine. Was unable to push gas for power and had to maneuver through 60mph traffic to shoulder by the time I was able to make it to the shoulder I was not able to get all the way off of road because of no more momentum. I was unable to turn off vehicle for quite some time until I used key fob and remote state option on key fob which then allowed me to turn off vehicle. Losing all power at 60 mph while passing was terrifying and could have caused serious bodily harm.

- Denver, CO, USA

While driving the vehicle in traffic, it shuddered and turned off without warning. After several attempts to restart it, I had it towed to the Chrysler dealership where we purchased it less than two years ago so it could be repaired. While waiting for the tow truck, I looked online and learned there had been a recall.

- Boise, ID, USA

Issue 1: Infotainment display failed or malfunctioned. Would not power on, turned off during travel. Pulled over to power the vehicle off and back on to try to remedy the situation but that did not work. Continued driving and after a few minutes the infotainment center powered back on. We were not put at risk during this experience, but it was inconvenient and not happened again. Issue 2: Remote started vehicle so it could warm up. After a few minutes I got into the vehicle and began to pull out of the driveway when the vehicle just powered down. I'd assumed it has something to do with remote starting the vehicle.... Until I saw Manufacturer Recall A03 NHTSA Recall 23V-010. Our family now feels very unsafe driving this vehicle knowing that this particular recall may have occurred while we were pulling out of our driveway. This incident occured approximately one week ago and has not happened since, so I did not take it in to the dealership to look into, but perhaps I should. This vehicle has not been inspected by the manufacturer, police, insurance representatives or others. There were no warning lamps, messages or other symptoms of the problem prior to the failure. Incident 3: Blind spot notification light on driver's sideview mirror has failed once resulting in swerving to avoid an accident.

- Middleton, WI, USA

The vehicle constantly stalls out when we driving on the freeway. The vehicle loss of the power on the freeway put me and my family's life in very dangerous situation when we drove the vehicle. Brough my vehicle to the dealership, and it verified the problem with engine light error code P0A43-00. The dealer stated that they are not able to fix it due to the issue was related to a active recall 03A. However, the remedy was not available.

- La Verne, CA, USA

I have a 2021 hybrid Pacifica purchased in May 2021. I have been experiencing loss of engine power for months. I brought it to service in January, they said they fixed a recall and changed the oil, said I was good to go. The problem started happening more frequently after that, and on 2/7 my vehicle lost power 7 times while driving roughly 20 miles. These instances occurred at highway speeds with immediate loss of drivability requiring me to coast to the shoulder. I brought it to service on 2/8. On my drive to the dealership the car shut off 5 times. After the tech assessed my vehicle, they replaced the electric coolant heater and said although there is no fix available for the recall yet, the battery is affected by the coolant heater and so it should be 100% good to go now. I made it safely home on 2/9. While I was driving to work the next day (2/10) the car shutoff 3 times on a busy interstate during rush hour before I was able to find a place to safely abandon it.

- Round Hill, VA, USA

On December 7, 2022 I brought my Pacifica into the dealership because the day prior, my vehicle just shut off unexpectedly while driving. I was unable to get it to turn back on it just gave me a -€œservice charging system-€ message on the dash. I had my vehicle towed home and it wasn-€™t until the following day 12/7/22 that I was able to finally start it back up. I drove straight to my local dealer and dropped it off. After a few weeks they told me they were going to replace the hybrid battery as that was the issue. On 1/20/23 I received a message from the dealer stating they had my vehicle back together and running and we-€™re going to fix a recall issue. On 1/26/23 I received another message stating my vehicle would no longer start and they didn-€™t know why. It has been 2 months now that they-€™ve had my Pacifica and as of Monday 2/6/23 they are unable to diagnose the issue

- Santa Clarita, CA, USA

11/14/2022: WHILE DRIVING at 75mph, a battery icon appeared in the hybrid info system on left of dash. Immediately after the engine icon appeared, a message that said "shift to P to Start" appeared in the the dash info. The letter "D" along with a red icon of a charging cord also appeared to the bottom left of the electric range readout. ALL POWER TO THE VEHICLE CUT OUT WHILE MOVING AT 75mph simultaneous to these images/messages appearing. Following the above, an image of a Pacifica hybrid appeared in the middle of the dash info system. The Pacifica image included a red plugged in charging cord and the message "service charging system". Vehicle was pulled to the shoulder and put in park. Attempted to restart vehicle unsuccessfully for 15 minutes. After vehicle started, it was driven to the closest dealership that had a qualified PHEV tech, Frontier Dodge Chrysler Jeep in Lubbock TX. The error codes wouldn't repeat at the dealer. Dealer informed that, in speaking with Chrysler a part remedy had been determined but would require lead time to obtain part. On 12-08-22, the dealership informed us the repair had been made and vehicle was ready for pickup. The code found and repaired was POE15 and electric heater lock up. At pickup, the vehicle had not been fully charged. When driven out of service, the echarge was 24% and it wasn't depleting during operation. This was abnormal. Drove the vehicle from Lubbock to our residence in Taos, NM. Part of the drive includes a canyon, with two lanes, blind curves and zero shoulder. If the vehicle were to lose power in the canyon due to this issue, there is a HIGH PROBABILITY OF CRASH, INJURY, and/or DEATH. The vehicle repeated the issue on 12/12/22, 12/30/22 & at least two more times that are undocumented. Vehicle was towed from Taos to Larry H Miller CJDR in Albuquerque on 1/11/23. We were notified of recall while at dealership. My family's and my lives are at risk due to this recall issue.

- Nashville, TN, USA

The first incident, the vehicle lost power driving down the freeway at 75 miles per hour. That was only at 1,000 miles. Very scary!! Since then, I have had numerous electrical issues- too many to count. There has been front & side sensor collision warnings when nothing is even next to my car. The navigation has not worked the majority of time that I have owned the car. travel for work so I therefore have to look at my phone for directions- not ideal at all for safety. I had had a few instances of an extremely loud humming sound from the vehicle of unknown origin. I have had the control screen frozen & could not turn on heat in winter. I have most of these occurrences on video with my phone. I had sent a certified letter requesting arbitration. I have had no response from Chrysler. I had the car in 7 times to the dealership. They told me they cant fix it & dont waste my time returning until there is recall. I have these incidents in movie or video form. Your form will not allow me to upload these videos- only still pictures.

- Pleasant Ridge, MI, USA

While driving down a 4 lane major highway where the posted speed limit is 70 mph, the vehicle suddenly flashed "Service Charging System" with the check engine icon came on and the propulsion on the vehicle ceased funtioning. The D for drive was flashing as well. As a hybrid vehicle, the car should transition to gas without incident, but it doesn't. Instead it cut power to the engine leaving me, the driver, scrambling to find a safe location to get off the road, which is not always feasible or safe, endangering everyone in the vehicle and on the road if others are not paying attention to the sudden loss of power and propulsion of the vehicle in front of them. Thankfully, I was able to safely get off the road as a result of some helpful semi's, but not everyone may be in such a situation. Should this happen to someone else who regularly drives across a bridge, for instance, could possibly cause an accident by being unable to pull off at a designated area. I was able to engage the gas engine by turning it off and back on after stopping, but it did not store the "service charging system" error. This was determined when dropping it off at the Chrysler dealership. There are a few stored error codes including a "low voltage differential signal" which also occurred last year when they said they replaced a part in relation to the heating/cooling battery fault on the high-voltage batteries (less than 6 months old at the time) and similar to the recall on the older models. Making this the second time in the shop for a battery issue. Should a connection between the battery faults and the Body Control Module or PCM (not sure what that one stands for), they were parts also replaced within the first month of the vehicle. The vehicle is currently at the dealership for review. There were no other warnings or messages prior to the failure. Pictures of the error as I saw them after safely stopping are provided. Never have I had a car just stop functioning and this is entremely unsafe.

- Inwood, WV, USA

I have a 2021 Pacifica Hybrid in (Vin: 2C4RC1S70MR51943) that has encountered the dreaded "Service Charging System" message 5 times now in the past year, with the past 3 occurrences all happening in the last 3 weeks. Each time the car will not start, and the gear shifter will flash, the red charging light will illuminate on the dash, and the check engine light is on. On one occurrence, I turned the car off, then on again and was able to drive, however the check engine light was illuminated. I ran an OBD scan and the code was P1A21. On another instance, I was driving and lost all propulsion, the screen indicated "Service Charging System" message. Luckily I was on a local road and not a freeway and I was able to pull into the bike lane, still obstructing 1/2 of the right lane. After 5 minutes of trying to restart the car, I was able to move the car and I drove it to Earnhardt CJDR in Gilbert Arizona. When I got there, the check engine light had disappeared. I dropped off the car and to my disbelief the dealership told me there is nothing they can do if they can not replicate the issue. I am not stuck with a van my wife is afraid to drive due to the imminent threat of the car turning off while driving. I have 2 young children and I do not feel the van is safe in its current condition. Yet, the dealer is unable to resolve/replicate the issue. I have videos displaying the issue along with a screenshot of the OBD error code. It appears the dealership does not care about the safety of my wife and children by not being able to fix this issue. I have done a significant amount of research online and have found this to be a relatively common issue. In my opinion this vehicle is not safe to drive due to the risk of a complete shutdown and I commute on the freeway to and from work and the last thing I need is to have the van disabled on a busy interstate.

- Mesa, AZ, USA

Multiple occurrences have happened where I am driving the car on the freeway when the SERVICE CHARGING SYSTEM code comes on and the vehicle stalls. I am unable to accelerate and have to pull off onto the shoulder. This is very dangerous as the vehicles on the freeway are going at high speeds. This failure could easily cause an accident or worse. The car then flashes SHIFT TO P TO START and the check engine light comes on. The vehicle is currently at the Chrysler dealership to be diagnosed.

- Houston, TX, USA

My 2021 Pacifica Hybrid with 19.2K miles threw a "Service Charging System" and Check Engine Light error while I was driving at 65mph on the highway on Christmas Eve in 8 degree weather. The minivan stopped accelerating and the transmission began flashing between P and D. We were forced to stop the vehicle on the highway shoulder, leaving us (2 parents, 2 kids 7 & 11) stranded on the highway. The vehicle then shut off and we were unable to turn on heating or accessories other than headlights and hazards. We were rescued by state troopers given that no tow trucks were available on Christmas Eve. The local dealer claims that the issue was related to the battery, but that doesn't make sense given the car was driving at highway speeds at the time and the alternator should keep the battery charged. I have seen a lot of owners with Service Charging System errors on this forum and believe Chrysler should have some knowledge as to a permanent solution. Without better understanding the root cause of the issue, it's hard for us to feel safe with a battery replacement, since that seems to be address symptom given that a car running highway speeds would keep the batteries charged through the belt and alternator system. My wife is fairly terrified of driving this car at highway speeds without some assurances it won't shut down and I get the sense that the dealer wants to wash its hands of this situation. I have a Chrysler warranty number for this repair, but have not received assistance yet. Would really appreciate some help!

- Millburn, NJ, USA

There are series of incidents that happened with the vehicle on freeway and mostly all the time it was the same issue of engine failure. Me and my spouse - The engine failed in the middle of road [ freeway ] making me to pull on to the right lane showcasing the indicator "Engine failure " and Charger system malfunction. - Recovery : Stop the car, turn off all the engine and open the door and close, then turn on the engine - it works. but this is on freeway and i am worried of my family driving the car. - Once i took the vehicle to service center and they analyzed and said - nothing they could see which was wrong as the indicator goes away after some time surprisingly - Happened 4 times so far on free way, first time cop had to push the car out and later i realized the steps for recovery - There are warning lamps on the panel - " engine failure "

- Fremont, CA, USA

While traveling on the highway (>70mph), my Chrysler Pacifica Hybrid (~44k miles) suddenly lost power and the "service charging system" error appeared along with the instructions to "shift to park". The check engine light began to flash as well. Fortunately, I was able to cross three lanes of traffic in a van with an unresponsive accelerator to get to the shoulder. Once safely on the shoulder, I still could not shift to park and I could not turn the car off either. After sitting for 25 minutes or so, I was able to shift to park and turn the car off and then on again. I immediately took the car to the dealership (using surface roads). They kept the van for 10 days and diagnosed a software issue. I got the van back and for about 3 days it was fine. Then we were driving the same freeway (at speeds of 70mph or more) and the exact breakdown happened again. Chrysler has had the van for 4 weeks now and just informed me that the issues is metal shavings in the transmission; they will be replacing the transmission. This is related to the ODI investigation # PE 22-008

- Mount Clemens, MI, USA

Second occurrence of 2021 Pacifica Hybrid stalling while driving. Same error messages with check engine light, Service Charging System, battery light. The recommended software update was done a month ago at a dealership after the first incident. The van worked fine until today when I had to unexpectedly maneuver to the roadside again as it stalled out at 35 mph. I waited several minutes and the van started again but the yellow engine light stayed on. I took it to the dealer where I bought it and it's there now. Yes, my safety was at risk again.

- Trout Valley, IL, USA