While driving on a highway (never at slower speeds), a message will display on the dash that says "Stop Safely, Vehicle will shut off soon." The car then begins to decelerate and I have less than a minute to pull off the road. This issue began in December 2023. The car has been with the dealership from Feb 16 to present (April 4). The dealership was able to reproduce the problem. I am told it's related to the transmission, and am still waiting on a status update.

- Stamford, CT, USA

My wife was driving our 2022 Pacifica Hybrid Touring L to work on 101 freeway when a message came up on the console "Stop Safely. Vehicle Will Shut Off Soon" Within minutes and while she was in the middle lane of the Freeway and the speed shutdown to 19mph causing cars behind to almost collide with our van. Drivers showed road rage towards her. She was able to coast to the freeway exit. We got the van towed to a dealer where it is now. I have read many reports of this same thing happening to may others. Something needs to be done about this.

- Fountain Hills, AZ, USA

Vehicle lost power & shut itself off while driving on highway at around 70 mph

- Santa Rosa, CA, USA

We got this message on the dashboard that the vehicle will shut off please pull over safely in the middle of freeway. I couldn't do that and was stuck in highway shoulder with kids and family in the car for couple of hours. This was scary.

- Mount Juliet, TN, USA

On three separate occasions (December 2023-February 2024), while driving in temperatures below freezing, our 2022 Chrysler Pacifica Hybrid dashboard gave the following warning, along side the illumination of a red turtle warning light: "Stop Safely. Vehicle will shut off soon." The vehicle then lost the ability to accelerate, and the speed dropped significantly and immediately. Two of the three times, my one and three year old were in the vehicle and there was no shoulder on the 50mph road we were traveling on after sunset. Fortunately, the three times this happened, we were less than a half mile from our home and we coasted downhill to the bottom of our driveway. Our vehicle has now been at a certified Chrysler dealership for three full business days, and the technician "has no idea what is wrong, " "is still working on it, " "has no idea how long it will take to fix, " and "has no rental or loaner cars available" for our family while we wait for our family's mode of Transportation to be returned. They claim they are unable to recreate the issue, so they cannot fix it. We showed them a picture of the dashboard, but that is not enough for them. It is currently 72 degrees in Dayton, OH, and the issue has never occurred in temperatures above 30 degrees. Thus, I doubt they will be able to "recreate" the issue until next winter. They've offered no other options or resolution until they can "recreate the issue."

- Dayton, OH, USA

Ever since delivery of our vehicle it would seem to have a hard shift between the electric and gas motor. Recently, we were driving one morning and noticed that when the gas engine kicked in, the RPM-??s were much higher than usual. Later that day we received the -??Stop Safely the Vehicle Will Shut Off Soon-?? message along with a check engine light. Shortly thereafter the vehicle went into limp mode. We are very lucky this happened in town as opposed to on the highway or in a remote area where this would pose an even more serious safety risk. Especially with young children on board. We then brought the vehicle to the nearby dealer where they found P0A43-00 -??Drive Motor "A" Position Sensor-?? and C0063-9A -?? Yaw Rate Sensor-Component or System Operating Conditions-?? codes present. After nearly a week of troubleshooting and opening up a -??STAR-?? case, the dealership is now in the process of acquiring and replacing the transmission on our vehicle. This seems to be related to the recent recall 03A -??Loss of Motive Power-?? and Chrysler TSB 21-008-23 affecting the internal transmission wiring connector. Our recall was completed promptly after issuance but this did not address the underlying issue of the internal transmission wiring connector. Our van is just over one year old and has under 21,000 miles on it. Needless to say this is unacceptable for a vehicle of this age, use, and especially MSRP! We purchased this vehicle as a safe option for our family and now we have lost confidence.

- Ypsilanti, MI, USA

While on interstate in busy Atlanta traffic received loss of power warning. Engine is about to stop pulled over to side of road, but shoulder was very narrow and feared for our lives as car was very close to traffic lane. Called Chrysler roadside assistance. Long delay. After a couple of attempts to restart, I was able to get off the road into a shop. Mechanic reported code P0A43. Drive motor sensor. Taking to dealer tomorrow. After half a mile car would not move, and this could have resulted in a fatal accident if I couldn-??t get to the shoulder. Previously reported to dealer knocking in transmission when accelerating and decelerating. Dealer said that was normal. However, my previous 2022 Pacifica hybrid did not do that.

- Gallatin, TN, USA

There has been several incidents where we experienced sudden engine loss and the vehicle and computer powered off while operating the vehicle. We reported these safety concerns to AutoNation Carlsbad and they were unable to recreate this problem. We have escalated these concerns to the Chrysler-??s retention team. Their retention team recommends that we scheduled a follow up service appointment with a second service department.

- Carlsbad , CA, USA

Driving from Louisiana to Kansas for the holidays in our 2022 Pacifica Hybrid, and received notice popped up that car was about to shut down and pull off road quickly. This appears to be associated with a recall we did take the car in for but apparently the recall only changed software to tell you the car was about to shut down and didn't fix the issue with the car actually shutting down! This happened to us 4 times. 3 times we had time and space to pull over, wait, and restart. 4th time was immediate note and shutdown but fortunately we were at a stop light and cars could go around us until we were able to restart. We could have been seriously injured or killed had this happened on a busy interstate. This was a Saturday so no service open and I couldn't risk putting my family back in that car so Monday when dealership was open I drove to dealership. Renting a car was to be very expensive $3500 or so to drive back up around end of year. No dealers within 60 miles could even look at the car for several days, and repair was going to be 1-3 months from what dealer and on-line info about it looked to be. My best option was to trade it off when I got it to the dealership but a very costly option! This issue needs to be fixed or people are going to be seriously injured or killed. The warning doesn't give but a few seconds to get off the road and that won't work on an interstate going through a major city! I don't know if the car is fixed as the dealer has it now and we have a new Pacific at much cost to us.

- Lafayette, LA, USA

This letter is for a near fatality while driving my new 2022 Chrysler Pacifica Hybrid on October 30th, 2023. While driving back home on a dark and stormy night with poor visibility on i87 North my 2022 Chrysler Pacifica Hybrid shutdown nearly causing a fatal accident. My 3 kids (ages 4, 5, and 8) were in the car with me. The car blinked power and i lost motor function (no acceleration), the car went from around 70-75 miles per hour to almost 40 forcing me to try and get over to the shoulder. During this stressful process a mac truck nearly ran us off the road traumatizing me and my kids. While on the shoulder I tried everything to get the car back on, after turning off and on the car several times I was able to drive very slowly (max speeds of 1-20 miles per hour) with me pressing the gas pedal at full throttle. I was able to get off the New Palz exit which was 4 miles from the incident and call triple A for a tow truck back to Dutches Dodge. Since the incident, I've been working with FCA and looking for guidance on what can be done for my Family. The process has been very difficult with Dutches Dodge refusing to talk to us. Chrysler failed me with an unsafe car, I feel punished for being a responsible and safe driver. I brought in the car for recall 03A/NHTSA 23v-010 in July which did a software update for an internal transmission wiring connector. Based on the FCA case [XXX], I was told the STAR investigation found fault 21-008-23 which is for the internal transmission wiring connector. The software update does not seem to fix the issue, how many others are at risk" The car was proposed new on 12/13/2023 and had less than 12000 miles on it, all we know is the car needs an entire new transmission and new recall which we were not aware of for a serpentine belt. How can Chrysler assure us that the issue is fixed" Since the incident I have been dealing with post traumatic stress. Apart from having to take time off work and losing motivation I've felt that FCA does INFORMATION REDACTED PURSUANT TO THE FREEDOM OF I

- Port Ewen , NY, USA

Loss of power while driving at high speed, almost caused crash. The dealership technician inspected and updated PIM software and claimed that it won't happen again. However, the van shut down again while driving on a highway on the 2nd day after the "PIM software update". The car is currently with dealership with no information shared regarding what is causing engine shut down.

- College Park, MD, USA

7/19/23 - Dash warning to pull over because car was going to turn off (from recall software update). (Image attached) Unclear how long I had and upcoming road was more dangerous, so I pulled over in an area with highway speed traffic and only half a shoulder. Car did not reset on first attempt to restart and stuck in "turtle mode" (<10 mph). When I called the dealership, they originally offered me the roadside assistance number, then talked me through reset over phone when I pushed back that I was not in a safe spot with cars flying past me. I was able to drive <10 minutes to dealer after car reset. They were able to get codes and confirm car is undrivable and I need a new transmission. As of 7/28 they still have my car with no update on when part will be shipped. Prior warning: On 7/11, dash showed "put in P to park" alternating with "press brake and push button to start" while driving down the road (note D for drive in lower right on attached images, also photo of car still on/in run). This started at the same time the car bucked and the check engine light came on solid. (Another image shows the red battery warning light in upper left that came on when car was put in park as other messages continued to alternate.) I pulled over and turned off car. While waiting and thinking about what to do next, the car restarted on its own. (It is possible I pressed button 2x to turn off as I recall it didn't react. But restart was a full minute later!) Restarted. Dealership seemed unconcerned, despite the known issue with Pacifica hybrids. Same issue occurred 7/12. On 7/13 the radio rebooted while driving down the road with no warning. (Radio issues have been ongoing and may be related to overall electrical issues?). On morning of 7/19 when final issue occurred, the radio didn't work at first. On 7/14, I pushed dealership to get software recall update that day as it did not feel safe to drive with the ongoing issues. Recall software update was in place before 7/19 incident.

- Big Flats, NY, USA

With about 4000 miles on the van, I was driving down the freeway at 75 mph when the vehicle turned off, the check engine light illuminated, and all forward motive power was lost. Once stopped and off the road, the car was completely shut off. After a few minutes of waiting, the van was able to restart and be driven. This same loss of power occurred multiple times more in an effort to get the van to the dealership. The Power Invertor Module was replaced but the vehicle still experienced the loss of power. The next step was to completely replace the transmission. After 4000 more miles, the same issue occurred and the dealership once again replaced the transmission. After 7000 more miles, the loss of power occurred again and this time a wiring harness on the transmission was replaced. The very day we received the car back, it had the same loss of power, so it was decided by the dealership to completely replace the transmission again. The vehicle is on its fourth transmission and the van only has 17,000 miles on it. Every time this occurs, the check engine light comes on and gives an error code of "faulty Drive Motor A position sensor". The safety of me and my family is threatened every time there is a complete loss of power at highway speeds. The problem is reproducible and fully acknowledged and confirmed by the service staff. Over the span of 10 months this van has been in for service 5 times for a minimum of 7 days to over a month sometimes. Chrysler has not offered to buy back or replace the vehicle and has not offered a loaner until they can figure out a true repair.

- Georgetown, TX, USA

Driving on the highway and the car stalled. Was told to pull over due to loss of power with a red turtle on the screen. This has been happening to allot of people. Barely had time to get over. There was a recall software update to provide warning, but that just gives warning but does not fix the issue as its a transmission problem. Now check engine light is on and has to go to dealer

- Katonah, NY, USA

The air conditioner stopped working and a warning message was displayed on the dash stating service hybrid system, immediately after the Vehicle shut off while driving above 70MPH. Fits symptoms of 03A recall. Vehicle at dealership for service. 80 miles driven by Customer total since purchase

- Adairsville, GA, USA

I was driving this vehicle, a 2022 Chrysler Pacifica Hybrid this evening, July 7th. The battery was operating on a charge of 1% and the gas tank was 1/3 full. I charged the battery earlier this morning but only for several minutes. This is a rental vehicle I have used for the last week with no problems. Vehicle was idle for about 3 hours prior to this incident. After starting the car at about 8:30 pm, I drove no more than several miles and received a warning that I needed to pull over -??immediately-?? and that a vehicle shutdown was -??imminent.-?? I did so and turned off the vehicle. I turned it on again and the -??Check engine-?? light was on but the notice I received earlier was gone. I was able to drive the rest of the way home which was about 10 miles. I searched the vehicle and VIN later and determined this vehicle was under NHTSA Recall # 23V-010 which had been completed. I am reporting this defect because it seems to be similar to the recall shown as completed on the vehicle in January 2023.

- Shreveport, LA, USA

Loss of motive power on highway, even after manufacture recall software upgrade.

- Portland, OR, USA

The vehicle had a safety recall performed on 3/28/23. The safety recall was to fix the problem of the vehicle shutting off while driving. On 4/23/23 while travelling on the highway at 70 the vehicle went into limp mode and started coasting. I had to drift to the side of the road. I was able to restart the vehicle after waiting 2 minutes. The same thing happened while traveling 70 mph on the highway in 6/16/23. It happened again on 6/18/23 while traveling at 55 mph on a country road. There was no shoulder so had to stop in the road. My families safety was put at risk because there was no warning the engine just stops and the car coasts to a stop. The vehicle has not been inspected by Chrysler.

- Fayetteville, NY, USA

Anohter issue on the same new 2022 minivan with 350 miles. on highway while driving at 68mph the CEL turns on and engine makes high revving sound, turtle light on above D, engine oil temp rises to 246 degrees, coolant rises to 220 deg, engine makes noises and sounds like revving high. Loss of power, vehicle slows to a dangerous speed and nearly hit by a pickup truck and trailer in the rear, pulled to side of road and limped to next rest stop. Went to a charging station at NY State rest stop and the electric charger does not have a plug for this veh. I shut car off and restarted, no tools to reset 12v system, restarted car and it ran but lights still on, felt like power was working so we chanced it and made it home with nearly normal power. This dangerous loss of power can cause someone else to mismatch speed and cause a rear end collision. This unsafe condition and defects need to be handled by Chrysler asap and recalled. This vehicle is a 12/2022 model purchased in June 2023. N HTSA need to recall - many comlpaints of same and similar issue. Also noticed a burning smell

- Highland, NY, USA

Three (3) incidents between 36 miles and 110 miles on brand new minivan - beginning 6/10, 6/11 and today 6/14. The first time the vehicle was plugged in charging 120v l1 charger, my kids came to me and said the van is making noise all the time. The key was inside the house about 75 feet away. It sounded like the cooling fans were running, varying in speed every minute or so up to high speed, the dash was lit up with battery error, transmission error, and charging error messages, the red wrench with electric bolt was lit, maybe other messages. I unplugged everything, tried to shut off restart car from keyfob, the doors were left open, the start button did nothing, the shift knob was stuck in P and locked. Nothing would unlock the knob. It appeared to be a computer glitch, I removed the neg battery cable and reattached it and the car started and the messages cleared. The second time while driving the car lost power and stopped, same issue, luckily I had a pliers with me and I again rebooted the 12v system and it ran fine again. During both these events the dash always said "regen engine oil and fuel in progress" This time i tried to reset the oil life monitor, it made no diff to the regen message and I noticed the new hybrid car was not using any battery so it seems the engine was running all the time. The regen message remained for days until I decided to get gas, I read adding 4 gal might clear the message. I went to the gas station and again today 6/14 as I parked at the gas pump the car dies before I even got out to pump gas blocking the pumps, I quickly reboot, but the doors would not open, I crawled to the back and rebooted the 12v system and added 4 gals. When I restarted the car it ran normally again, then the regen message cleared and the electric motor began propelling the car as intended.

- Highland, NY, USA