Metallic buzzing / vibration during moderate acceleration. Occurs occasionally around 30 to 35 mph but also at higher speeds. Vehicle has been at dealership multiple times where the belly heat shield was replaced, rocks were removed from the heat shield, undercarriage was inspected and parts secured, and most recently the entire transmission was replaced. All of the work has been performed under warranty as the vehicle only just passed 20,000 miles. Even after the transmission was replaced the buzzing sound continues as before resulting in another trip to the dealer. There have been no issues with the operation of the vehicle yet but I am concerned that the buzzing / vibration is indicative of a future issue that would render the vehicle inoperable.

- Oakton, VA, USA

The minivan began to have a message on the dash board indicating the driver to shift to P and restart the car while the car was in motion. The car proceeded to decelerate without the driver pressing on the brakes. This has happened three times. Once, it was while the car was driving on the highway and the deceleration began. The driver had to pull off to the off ramp to exit and the car stalled. The second time the car was stopped while waiting for a stop light to turn green and it won't restart. The third time happened when the car was on the highway about to get off to the off ramp and the stalling began. Chrysler kept saying that the problem was resolved when we brought the car to the dealer but it kept happening. Also, the main screen keeps going blank for the dvd player and you are not able to utilize that function. We were told the problem was resolved when we took the car to the dealer but it continued after each fix. All of these repairs are on Chrysler database.

- La Canada, CA, USA

Similar frustrating experience here for the 2019 Pacifica hybrid limited. Bought brand new in Dec. 2018. Now only 2,000 miles on it, the minivan rattled on startup (with 60% charged) and could barely accelerate when I tried merging into a main road. The vehicle put itself into a low-speed mode (aka the famous 'red turtle mode'), and then would no longer accelerate at all! fortunately, I was able to pull over into a parking lot. Unable to fix the issue by putting into 'P' gear, had to completely turn off, lock the vehicle, then came back to start the vehicle to recover the power. However, the engine light still left on. After visiting the dealership, they decided to replace the high voltage battery. It took more than 40 days for the whole process. It's far from the ending of this terrible experience since multiple faults came after picking up the vehicle. Within one week after picking up the vehicle, we experienced another engine light on and one new warning light 'service hybrid electric vehicle system' (a red electrical wrench symbol). Both lights ended up with disappearing themselves after driving some distance. Lastly, we experienced more than three times entertainment systems automatically turned off then back on without any clue. These happened twice while I was cruising on the highway, and once happened in the parking lot while I was backing into the parking lot.

- Knoxville, TN, USA

2018 Chrysler pacifica lost power due to the torque convertor locking up I know because I have the freeze frame data in a snap on zeus using the 18.4 software. It was moving at 39 miles an hour when the transmission locked up. Code in freeze frame is P061B internal control module torque calculation performance. This is a gsa government lease vehicle. This vehicle has only 6,617 miles on it. It is in a repair shop in everett Washington this vehicle will be in the shop for two more weeks. Chrysler has engineers coming out to look at the failure because they are unable to figure out what went wrong. The failure took place at 9pm on Monday March 18, 2019 on a two lane road the driver was able to pull off the road and park it in a independent repair shop and uber home that night. When I went out to investigate the next morning waiting for the tow truck to show up I got data from the vehicle and a vehicle health report. That be attach to the email. If the vehicle was on the freeway things would have been much worst. The vehicle health report will say 2017 pacifica I had to lie to the scan tool in order to get the data out of it. This is a 2018 for sure if there a recall for this can I get credit for just say vehicle fleet manager at northwest fisheries science center discover a fault issue with this car. Thanks for your time. Transmission repaired invoice attached. Document #xxxxxxxx ('parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'

- Seattle, WA, USA

Nov 19, 2018.was driving in town and vehicle died while moving. Towed to dealership. Replaced pim, out of service 17 days. Jan 10, 2019. Vehicle died in town. Was eventually able to restart and drove it to dealership. Cleared codes and cleaned terminals. Vehicle oos one day. January 27, 2019. Vehicle died while driving in town. Restarted with difficulty, then died again. Vehicle towed to dealership. Still there as of Feb 17, replacing transmission.your program won't let me download all files. Had U73 done on 6jul18, U94 on 8nov18. No crash, no fire, no injuties or fatalities.

- Sycamore, IL, USA

Entering on-ramp to freeway in san diego, ca at approximately between 25 to 45-mph. Car stalled and rolled to stop and was unable to recover. Stall created situation which could have caused collision.

- Escondido, CA, USA

While driving at 60mph on freeway, vehicle lost engine power without warning and was no longer responsive to gas pedal. Not enough time to maneuver out of traffic. First occurred 2 weeks after new vehicle purchase. Out of service for 15 days then returned to owner after software update. Same problem occurred again 3 months later, driving on freeway at 60mph. Has currently been out of service for 19 days. Dealership service department has ordered new power inverter module (hybrid motor)...

- Van Nuys, CA, USA

Van initially parked and off. I pressed the brake and the start button to turn it on and it entered into a confused unknown-gear-state (all transmissions lights P, D, R, etc. Illuminated). In this state, the van is stuck. Nothing works because it doesn't think it is in park. Specific examples: Van cannot be put into neutral or park (transmission knob/dial is stuck when van is in this state), lift gate cannot be opened, power sliding doors must be opened manually, van cannot be turned off, van cannot be driven or moved. The van is effectively immobilized and can only be moved by a a flatbed tow or a tow truck with a special dolly. Because the van cannot be turned off, its batteries will eventually die. I'm unsure if this has any deleterious effects on the hybrid battery. The problem is hard to reproduce and intermittent. Because of that, my guess is that it is a timing related software/systems bug, but that is only my guess. This is the second time in about 7months or so of owning the van that this issue has occurred. The first time, we were stranded hours away from home on a family road trip. The dealer we took it to couldn't (or didn't try hard?) to figure out the issue and claimed the problem was that the battery died (the battery dying is a result of not being able to shut off the vehicle, not the underlying problem!). they put in a new battery and sent us on our way. Now, here we are a few months later with the issue occurring again. It takes only a little imagination to think about all the horrible things that can happen when a car leaves you stranded in the wrong place or in adverse weather conditions. This isn't supposed to happen with a brand new car.

- North Palm Beach, FL, USA

Clunking sound at right front wheel of vehicle. Dealer checked suspension parts, problem persists

- Mystic, CT, USA

While on traffic 20-30 miles just after the 34miles battery charged ran out and when the car switched to engine mode the car stalled in the middle of the I80 highway. Followed on screen instruction to re start the engine and started after a minute or two and ran at a speed below 30miles per hour to a carpark. Amber engine lighted up and burning smell. I left and charged it in the carpark and managed to go home normally while using battery charge. Went to the dealership and said that its an ongoing issue and that catalytic converter is broken and could take a while as it is on back order. So I am on rental now but don't know when will the car be fixed.

- Rocklin, CA, USA

The car totally shut off when driving 20 mph. Full tank of gas. Brand new car with 5,000 miles on it. Called Chrysler -- they left us abandoned mid-road, they said it would take the 90 minutes. We purchased the top, perpetual warranty. Called aaa who got the car onto a flatbed. But no way to get it off because wheels are locked. Chrysler non-responsive. Car non-responsive.

- Los Angeles, CA, USA

With just 200 miles and having owned the vehicle 3 weeks, vehicle lost power on freeway and my wife coasted off to the side with car fully stalling and ignition locking up within 1/4 mile. Vehicle was towed to dealership but worked fine next day. 100 miles later and about 3 weeks on different freeway the same thing happened again and vehicle was towed back to dealership. The car seems to stall in hybrid or gas mode. Service staff changed battery and tried various things but service department had the car stall out again on test drive on freeway and van was towed back. Chrysler sent their own service specialist and after main computer was changed and controls set, car was driven a couple of miles on city streets by the expert before stalling out. After three months, and less than 500 miles, we are asking for a refund and the car has yet to be fixed.

- Bloomington, MN, USA

While driving on a highway with a speed limit of 70 mph, a warning light came on that the battery was conditioning. I was then limited to 45 mph with very little acceleration, and the A/C stopped working. This was repaired, but happened again three weeks later when about to merge onto another highway with a 55 mph speed limit.

- Sterling, VA, USA

I purchased the 2018 Chrysler Pacifica hybrid in December 2018. In February 2018 at about 3500 miles, the vehicle's engine light turned on and the engine sounded loud. I took the vehicle to the dealership and was informed that a pin was missing from the exhaust camshaft phaser. The pin was not installed with the manufacture of the vehicle according to the technician. The exhaust camshaft was replaced along with a camshaft phaser, oil control solenoid, and cylinder head cover gasket. Subsequently, the transmission failed and was replaced at about 6500 miles in June 2018. The vehicle is now in the repair shop awaiting diagnosis of another issue. I am not an expert in engines. I am concerned that my vehicle may not be the only vehicle manufactured without the camshaft pin. Again, I am not an expert, but I am concerned that the missing pin may result in inopportune engine failure that could result in endangerment of occupants of any faultily manufactured vehicles.

- Maple Grove, MN, USA