10.0
really awful- Crashes / Fires:
- 1 / 3
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 8,186 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Atlanta, GA, USA
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue, and a case was opened. The contact had not experienced a failure. VIN tool confirms parts not available.
- Tinley Park, IL, USA
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. The contact stated that the vehicle is being kept at the dealership without a repair. No help with a loaner vehicle was given.
- Atlanta, GA, USA
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact stated that upon starting the vehicle, the messages "Service Hybrid System" and "Service Shifter" were displayed. Additionally, the check engine warning light was illuminated. The vehicle was taken to the dealer, where the software update was completed under Chrysler Campaign Number: A14; however, the failure persisted. The check engine and the MIL warning lights were illuminated. The vehicle was taken back to the dealer, where Chrysler Campaign Number: Z11 was performed. The contact stated that the vehicle failed to start intermittently. The vehicle was taken to the dealer, where it started after 45 hours. The check engine warning light was illuminated. The dealer received assistance from the manufacturer-??s engineers; however, the failure could not be duplicated. The failure persisted with a beeping sound activated. The dealer diagnosed that the vehicle speed signals, the Coolant Bypass Valve 'B' Control Circuit, the coolant two-way valve had failed, and the high temperature shut off valve had failed internally. The vehicle was repaired; however, the failure persisted. The contact received notification of NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System), which the dealer related to the failure; however, the parts to do the recall repair were not yet available. The PCM was updated. The contact stated that the vehicle failed to start. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown. VIN tool confirms parts not available.
- Simi Valley, CA, USA
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Irvine, CA, USA
The contact owns a 2018 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The local dealer?was not?contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer?was?made aware of the issue. The contact had not experienced a failure.?VIN tool confirms parts not available.
- Decatur, GA, USA
The contact owns a 2010 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 23V010000 (Hybrid Propulsion System, Electrical System) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact also expressed concerns that the fix for the recall would not correct the failure. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Kaysville, UT, USA
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact stated that the vehicle was serviced under NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, after retrieving the vehicle from the dealer a failure was experienced. The contact stated that while his wife was parking the vehicle a warning light was illuminated with the "Check Hybrid System" message displayed. The contact stated that the vehicle was turned off and later restarted without issues. The contact stated that after his wife called him, he drove the vehicle home; however, while driving at approximately 35 MPH, the vehicle lost motive power without warning. The vehicle was able to restart 10 minutes later with no issues. The dealer was contacted, and the vehicle was taken back however, the failure could not be replicated. The contact stated that he recently received NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System). The contact stated that he was concerned that the software update was not going to fix the issue or provide the driver with enough time to be safe. The contact stated that he had read that the update was to be a warning that the vehicle would shut down in about 30-60 seconds. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The approximate failure mileage was 39,200. VIN tool confirms parts not available.
- Toluca Lake, CA, USA
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 20V334000 (Electrical System) and 22V077000 (Hybrid Propulsion System) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure. VIN tool confirms parts not available.
- Stansbury Park, UT, USA
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the dealer was contacted and confirmed that the part to do the recall repair was not available. The contact stated that the vehicle failed to charge while plugged in. The dealer was contacted but was unable to determine the cause of the failure, but stated that the failure might be related to the recall. The contact was informed that the vehicle could not be taken to the dealer for diagnostic testing because the recall remedy was not available. The contact stated that the vehicle was previously included and repaired under NHTSA Campaign Number: 20V334000 (Electrical System). The contact feels that both recalls were related. The manufacturer was notified of the failure and opened a case. The contact stated that the manufacturer confirmed that the remedy was not available and offered no further assistance. The approximate failure mileage was 24,000. VIN tool confirms parts not available.
- New London, CT, USA
As of 1/14/20 Chrysler and kevin pike from nederveld are still investigating. On 9/20 around 5am we were awoke to an explosion sound. It was our garage door being blown to the street and the interior garage door being blown inwards. This was due to a fire that started in our garage confirmed to have started where the pacifica was parked. The pacifica had been plugged in to a juicebox charger professionally wired with a dedicated 220V outlet since around 7pm the previous evening. I believe something malfunctioned with the car's electric battery causing it to start a fire that built up in the garage and eventually caused a total loss of our home and everything inside it. We did not have any other flammable or explosive substances in the garage besides a 1 gallon gas container on the other side of the garage confirmed to not be near the start of the fire. The vehicle had been completely drained of battery the previous day, plugged in and was charging overnight. This description also matches the same description 2 other families have posted online of their pacifica catching fire but their vehicles were parked outside so did not burn down their homes and no investigation was conducted. The consumer provided photos.
- Kalamazoo, MI, USA
The minivan began to have a message on the dash board indicating the driver to shift to P and restart the car while the car was in motion. The car proceeded to decelerate without the driver pressing on the brakes. This has happened three times. Once, it was while the car was driving on the highway and the deceleration began. The driver had to pull off to the off ramp to exit and the car stalled. The second time the car was stopped while waiting for a stop light to turn green and it won't restart. The third time happened when the car was on the highway about to get off to the off ramp and the stalling began. Chrysler kept saying that the problem was resolved when we brought the car to the dealer but it kept happening. Also, the main screen keeps going blank for the dvd player and you are not able to utilize that function. We were told the problem was resolved when we took the car to the dealer but it continued after each fix. All of these repairs are on Chrysler database.
- La Canada, CA, USA
Phev van was charging overnight while plugged into house outlet (110V) using manufacturer supplied charging cable. At around 7 am we heard an explosion and found the van burning in our driveway. Vehicle was quickly engulfed in flames. Fire truck put it out after arriving (~5-6 minutes, I think). No one was injured, in or near the car when it happened. A nest camera across the street showed that the vehicle was smoking prior to the explosion. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Fort Worth, TX, USA
Similar frustrating experience here for the 2019 Pacifica hybrid limited. Bought brand new in Dec. 2018. Now only 2,000 miles on it, the minivan rattled on startup (with 60% charged) and could barely accelerate when I tried merging into a main road. The vehicle put itself into a low-speed mode (aka the famous 'red turtle mode'), and then would no longer accelerate at all! fortunately, I was able to pull over into a parking lot. Unable to fix the issue by putting into 'P' gear, had to completely turn off, lock the vehicle, then came back to start the vehicle to recover the power. However, the engine light still left on. After visiting the dealership, they decided to replace the high voltage battery. It took more than 40 days for the whole process. It's far from the ending of this terrible experience since multiple faults came after picking up the vehicle. Within one week after picking up the vehicle, we experienced another engine light on and one new warning light 'service hybrid electric vehicle system' (a red electrical wrench symbol). Both lights ended up with disappearing themselves after driving some distance. Lastly, we experienced more than three times entertainment systems automatically turned off then back on without any clue. These happened twice while I was cruising on the highway, and once happened in the parking lot while I was backing into the parking lot.
- Knoxville, TN, USA
Driving from san francisco to las vegas at 70 mph the engine stopped. We were able to get off the expressway under some duress. We called emergency responders but after 30 to 40 minutes the car started again. A part was ordered (energy inverter modem) but has not arrived in almost three months. Afraid to use car out of town.
- Las Vegas, NV, USA
2018 Chrysler pacifica lost power due to the torque convertor locking up I know because I have the freeze frame data in a snap on zeus using the 18.4 software. It was moving at 39 miles an hour when the transmission locked up. Code in freeze frame is P061B internal control module torque calculation performance. This is a gsa government lease vehicle. This vehicle has only 6,617 miles on it. It is in a repair shop in everett Washington this vehicle will be in the shop for two more weeks. Chrysler has engineers coming out to look at the failure because they are unable to figure out what went wrong. The failure took place at 9pm on Monday March 18, 2019 on a two lane road the driver was able to pull off the road and park it in a independent repair shop and uber home that night. When I went out to investigate the next morning waiting for the tow truck to show up I got data from the vehicle and a vehicle health report. That be attach to the email. If the vehicle was on the freeway things would have been much worst. The vehicle health report will say 2017 pacifica I had to lie to the scan tool in order to get the data out of it. This is a 2018 for sure if there a recall for this can I get credit for just say vehicle fleet manager at northwest fisheries science center discover a fault issue with this car. Thanks for your time. Transmission repaired invoice attached. Document #xxxxxxxx ('parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'
- Seattle, WA, USA
I bought the car new 3 weeks ago. I charged overnight using the provided 110V charger and it seemed fine. The next morning all batteries were dead, no response to any buttons. The entire car reeked of sulfer which seems to indicate a major electrical short. In addition, the electrical parking brake is engaged so the car can't be safely towed from it's current location. I have a dead car I can't move and can't have looked at. I don't even feel safe jump starting it. This was supposed to be the safe reliable car to fit the extra carseat I'll need when my next kid is born in a couple months. I'm afraid of this car now.
- Lake Forest Park, WA, USA
Vehicle will not start with the lights flashing, disabling the vehicle for a number of hours until the battery is completely drained. After this, the car needs to be jumpstarted. When disabled the car does not jump start. This has happened 5 times in ~5 months I have owned the vehicle.
- West Hills, CA, USA
Gas door opens via a pushbutton. Push the botton, and it checks for pressure in the system, then releases door. When closed, and the starter activated, door re-opens. Must exit vehicle to re-close. It stays shut until next opened with button. Close door, hit starter, door re-opens. Does not reopen until next opened with button. Dealer, fca field tech unable to fix, 45 days in shop. Vehicle stationary at each occurrence.PCM, BCM, other components replaced, wiring harness inspected; see attached. Issue noted on December road trip, taken to dealer once home. Placed in shop 8 or 9 January 2019. Gas door release described and problem is described in attached document.
- Johnson City, TN, USA
- Rancho Santa Margarita, CA, USA