The horn often does not honk when the center of the steering wheel is pushed. Several times, I have tried to honk and was unable to. One has to push hard and then "search" for the spot that will make the horn honk. This is a serious problem for me, but Chrysler has not helped me.

- San Francisco, CA, USA

The evaporator heater coil and expansion valve malfunctioned. Prior to this, the air conditioner was not cooling the van. This happened since January 2002. The consumer was told by the manufacturer there was no recall on the above parts. The battery had been replaced on four occasions, the rear brake drums, the serpentine belt and tensioner had been replaced. Also the horn, driver seat rack and grill were replaced.

- Palm Coast, FL, USA

Began as intermittent horn and cruise control functions, then an airbag light, now all three are continuously inoperative. I diagnosed the problem myself, got a $200 estimate from the dealer to replace the clock spring. Have not yet had vehicle repaired as yet due to cost; am awaiting recall notification from manufacturer.

- Lacey, WA, USA

Consumer states that while driving at any speed and no warning the clock spring went out causing the consumer horn not to work. Dealer notified

- Alexandria, KY, USA

Air bag light stays on, horn and cruise control doesn't work since light has been on. Dealer wants $500+ to fix. Several other Chrysler owbners have this problem.

- Chicago, IL, USA

My 'air bag' light flickered for a month and then finally stayed on. I discovered my horn did not work, or the cruise control. I replaced the fuses, and the problem continued. I contacted my repair shop and was told other minivans had the same proble. He referred me to the dealer. The dealer was well aware of the problem and told me it was the "clockswitch". it would cost approximately $250 to repair. He informed me that my air bag does not work, in addition to the cruise control and horn. I researched the web and found many others have the same problem. I contacted Chrysler, they claim it is not a defect and not a reall. This should be a recall since over 124,511 of these parts have been replaced, at the owner's expense, and who knows how many vehicles are out there where the operators are unaware their air bag will not deploy. This is a sfety issue!!!!!! please investigate!!!

- Marcellus, NY, USA

Air bag light remains on while driving, also horn & the cruise control are inoperative. Dealer notified. Feel free to provide any further information.

- Ashville, NC, USA

Without prior warning while traveling on highway noticed that there was no horn or cruise control, and airbag light appeared on dashboard.

- Marcellus, NY, USA

Air bag light remains on while driving. Horn and cruise control were inoperative. Dealer notified, and they replaced the clock spring. Feel free to provide any further information.

- Asheville, NC, USA

The airbag warning light came on in June. I contacted the dealer and was told that it was the clockspring without them even looking at it. They also told me that my cruise control and horn would fail next. Sure enough, about a week later the cruise control and horn ceased to function. I have a friend with a 1997 Caravan with the same problem. If the dealer knew what was wrong with it sight unseen, that indicates that this is a common problem. I see that there is an open investigation (NHTSA action#EA01007) into this very problem, and I hope that it results in a recall soon. The dealer wants almost $300 to fix it.

- Lakeland, FL, USA

Air bag light is on continuous, horn does not work, and cruise control does not work.

- Chula Vista, CA, USA

Airbag sensor light illuminated. Also, horn stopped blowing.

- Atlanta, GA, USA

The clock spring controls the air bag system, horn and cruise control system. I was told by the repair technician at the dealership that the part(clock spring) has failed on other vehicals and that Chrysler has recalls on some of these vehicals for the same part.

- Delaware, OH, USA

Brought vehicle to Chrysler dealer in bloomington, mn. They said that this was a common failure in Chrysler mini vans. However, it is not a Chrysler problem, but up to the owner to repair. Estimated at $300 cost. Also called chysler corporate customer service, same ansewer: Too bad, they errored at my expense. This is a family vehicle and I don't consider the horn and airbags frills. Additionally, I understand that Chrysler has already replaced over 124,000 of these parts at owner expense.

- Minneapolis, MN, USA

Horn is not working. Took vehicle to dealer to check on horn, and found that clock spring was broken. Also, air bags were nor working. This is a safety hazard, and consumer should be notified of this.

- Canton, GA, USA

Clock spring broke and disengaged horn, and airbag. Air bag light illiminated on dashboard.

- Minneapolis, IN, USA

The clock spring seems to be a very common safety failure in the 1997 Chrysler Town and country minivan. This clock spring provides power for major safety components including the airbag and horn..

- Lynbrook, NY, USA

While driving with cruise control activated could not disengage that system by the steering column, and had to apply brakes to stop vehicle. Also, horn has failed to function. Dealership has examined vehicle, and determined that clock spring was the component that needed to be replaced. Please provide any additional information/attachments.

- Huntington, WV, USA

Loss of control of cruse control. Horn did not work ( on indication prior).

- Huntington, WV, USA

Horn won't blow, cruise control only works intemittently, air bag light stays on continuously.

- Shepherdsville, KY, USA