10.0
really awful- Crashes / Fires:
- 0 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 28,206 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2002 Chrysler Town and country. The contact stated that the steering wheel made noise whenever it was turned. He took the vehicle to the dealer and they stated that the power steering hose was too short and needed to be replaced. The manufacturer stated that the vehicle was not included in NHTSA campaign id number 04V386000. The current mileage was approximately 94,000 and failure mileage was approximately 93,000.
- Lenoir, NC, USA
The contact owns a 2002 Chrysler Town and country. While driving 35 mph, the power steering failed without warning. The contact was able to pull the vehicle to the side of the road. The vehicle was towed to a mechanic and they stated that the power steering hose failed due to pressure from the steering rack. The purchase date was unknown. The current and failure mileages were 50,000.
- Montvale, NJ, USA
Power steering whining due to improper hose design. Hoses have been replaced by dealer with temporary results. Pump ok. There should be alot more complaints on this issue, the dealer seemed well aware of it.
- Troy, MI, USA
There was a recall for Chrysler power steering hoses and mine was fixed two years ago & they refuse to fix it again saying wear & tear. Also, they put out a notice (but not to owners) that the oil plate on these vehicles are leaking & there is no recall for that problem which I've already consulted 50 people with the same van and same problem.
- Goldsboro, NC, USA
: the contact stated while driving at 10 mph and turning the steering wheel had excessive play and shuttering. There is a NHTSA recall, #04V386000 concerning the power assist; hoses, piping and connections however the recall did not correct the problem. The vehicle is having the same problem again. The dealer has been notified. The dealer also replaced the power steering pump, the cooler, and the rack unit. The vehicle has not been repaired.
- Osawatomie, KS, USA
2002 Chrysler Town & Country ex (mileage 50,000) caught fire. Drove car from the university of Michigan to my office on platt road, ann arbor. As I turned into the parking lot, power steering failed, was not able to move it. Noticed dense white smoke comming into the car from the dashboard and through the door pillars. Got out of the car, and after about 5 minutes, opened the hood of the car and carefully opened it. Noticed a fire at the back of the engine compartment. My associate rushed into the office building and extinguished the fire using a fire extingusher. After the fire was extinguished called aaa to tow the car to the dealership. Dealership the following day did inform me that the steering wheel hose containing the steering fluid has failed, the steering fluid had leaked onto the exhaust manifold and caught fire.
- Ann Arbor, MI, USA
Received recall for upper power steering return hose. Dealership still have not gotten this matter taken care of yet. Recall #04V386000.
- Morris, OK, USA
2002 Chrysler Town & Country mini-van: Over a 2 year period, power steering fluid was leaking three times. One separate time the power steering totally went out while driving. The last time I was told that a hose was too small and that there had been a recall notice. However, I never received one and there is none listed for this problem on your web site.
- Milwaukee, WI, USA
Went it rains or it is very damp our power steer willl not work. If we turn off the car and start it again it is okay. I have had the tension and pulley replaced and when the colller hose broke and I lost power steering.
- Allentown, PA, USA
While drving steering high pressure hose malfunctioned. Dealer notified.
- Satellite Beach, FL, USA
The consumer showed up for an appointment for a safety campaign to replace the power steering cooler hoses, and the dealer did not have the parts. Consumer was very concerned about the safety of the vehicle. Koons of tysons corner (703) 448-7221.
- Centreville, VA, USA
Believe related to PE 03-012; power steering hoses failed while van driving.dealer replaced hoses and said part of recall on hoses. Vehicle sat in hot plus 90 degree sun all day.
- Clinton Township, MI, USA
Twice the power steering system failed with complete fluid leakage from vehicle and power steering inoperable. Both times dealer repaired power steering cooler line hoses and clamps.
- Carpentersville, IL, USA
- Tunnel Hill, GA, USA