5.9
fairly significant- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 14,083 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Having purchased a new Chrysler, Town & Country minivan, in less than 3 years of ownership, I've had to make numerous repairs that I've never had to make on previously owned vehicles in the same lifespan of a vehicle. The quality of this van has been extremely disappointing.
- White Lake, MI, USA
Brakes periodically squealed. At 18,000 miles I had them checked. The rear pads were worn and had to be replaced. I was also told that after turning the rotors, there would not be enough metal left on the next future brake job to turn them again. Also, the brakes started pulsing after rear replacement. They had to turn the front rotors to correct this problem. There is something radically wrong with the brake design on the 2005 Town and country as it is very premature for pads to wear out at 18,000. To compound this problem, it is ridiculous that I will have to purchase rotors on the rear for the next brake job.
- Rio Rancho, NM, USA
The contact owns a 2005 Chrysler Town and country. The contact stated that the brakes failed on two different occasions and had to be replaced. For the first failure at less than 10,000 miles, the rotors were replaced at the contact's expense. For the second failure, at approximately 15,000 miles, the dealer replaced the rotors at no charge. Currently, the brake pedal is vibrating and clicking whenever the brakes are applied. The speed was unknown. The current mileage was 17,900 and failure mileage was 15,000.
- Los Vegas, NV, USA
Air conditioning fails anytime the temperature rises above 95. The power on the unit shuts down and will not come back on. The dealership has attempted to "fix" this problem 3 times. It continues to occur. Also, the power locks do not work. I was told they had to "re-boot" the system. This has also occurred 3 times. Brakes. I have replaced the brake pads every 4-6,000 miles. I am on my 2nd set of rotors in 30K miles. Brakes need replacing again..
- Omaha, NE, USA
I own a 2005 Chrysler Town & Country which was purchased April of 2005 directly from a dealership in East hanover with only 150 miles. The car is only 2 years and one month old only has 23,600 miles. By 6,000 miles I needed brakes, pads and rotors replaced. Again at approximately 5,000 more additional miles I had to have brakes, pads and rotors replaced. That was 3,200 miles ago and now again the brakes, pads and rotors need to be replaced. I have owned 3 cars prior to this one and never had to replace brakes, pads nor rotors. I complained about this to the dealership, and they told me that there was nothing that could be done that others have complained about this, and Chrysler was notified yet they have not done any recalls on the brakes, pads or rotors. I have never been so disappointed with an automobile as I am with this one.
- Randolph, NJ, USA
: the contact stated while driving 30 mph the brake pedal was depressed and the sound of metal on metal was heard resulting in an extended stopping distance. The vehicle was driven to an independent repair shop who replaced the front rotors and pads.
- Glen Allen, VA, USA
Front rotors warped at 11,862 miles during normal driving, it was so bad that the steering wheel would shudder valiantly when trying to stop. Took to dealership and they resurfaced the rotors at no charge during 12,000 mile warranty, but if it happens again after 12,000 miles a charge for labor will have to be paid. Now our van is at 21,608 miles and the rotors are warped again, because the shudder is returning again. I hope I do not have to pay every 10,000 miles to keep the brakes working properly. Could this be an engineering flaw on brake size for weight and size of vehicle?
- Salisbury, NC, USA
: the contact stated while depressing the brake pedal at various speeds, the steering wheel vibrated. The dealership turned the rotors. The problem returned nineteen months later and the rotors were turned a second time.
- Dover, FL, USA
Wife heard scraping noise at front brake I checked and found disc brake pad okay with a good distance to rotor but rotor melting away has groove approx 3/16 inch deep the length of the pad will have to replace rotors note checked both front and back rotors all 4 are disappearing right front worst about half way through rotor.
- Kissimmee, FL, USA
I am the owner of a 2005 Town and country van and previously owned a 1998 T&C. brakes and rotors just had to be replaced at 26,000 after hearing a horrible grinding noise and shuttering while braking on hills. Service said rotors were rusted and crumbling and seemed surprised- I do not live in a salty area. This failure seems to be a trend on these newer vans.
- Cabot, AR, USA
New van was delivered with service brakes that created vibrations, pulling and shaking. Diagnosis was bad rotors. Fixed and problem returned. Dealer refused any further warranty service. Another 2005 (same model) was also purchased and had the same problem. Both also have heavy gasoline smell in the interior when filled.
- Carlstadt, NJ, USA
I took my car to the dealer in may because I heard a weird noise coming front the back of my car when I pressed on the brakes...the dealer stated the breaks needed cleaning. While I was driving home, I heard he noise again. I took it back to the dealer the second time that same day and the supervisor denied hearing noises when driving the vehicle with me. Suggested it needed more cleaning. The dealer "cleaned" it a little bit more and I went home. Three weeks later the noise appeared again. Took it to the dealer in August, now told me the noise is coming from bad brakes in the front. They charged me $200 to change pads and rotors. Well, took it home next day while driving heard the noise again. Called the dealer told me that I would hear a noise for the next couple of days. They said it was common since their were new materials on the car. Since then, the noise is still present. Took it to another dealer. The other dealer said nothing wrong with the car, just has a noise, they don't know where the noise is coming from. If the brakes needed to be changed to solve the problem why is the noise still there.
- Cheswick, PA, USA
Brakes had small sqeaking noise from time of purchase in June of 2004. Only when the brakes were applied. The dealer said sometimes knew brakes do that. Just under 8,000 miles, I had road side assistance tow the van to dealer. Brakes were grinding. The dealer didn't warranty the work or parts. Even though I have a 12,000 mile brake warranty. The dealer wanted me to pay $300+ for repairs, after a Chrysler district manager looked at the vehicle, they offered as a one time goodwill adjustment to slit cost of repairs 3 ways. I paid $81. The same night I got the van back, the brakes are still sqeaking. I called the service department again and I was told that brakes are made of small parts of metal and that the noise is normal.
- Glen Burnie, MD, USA
While driving consumer heard a metal to metal sound. Vehicle was taken to the dealership to have the metal sound inspected. Dealership indicated that brake pads wore out prematurely and caused the rotors to crystallize. The brake pad and rotors were replaced.
- Marion, NC, USA
- Rio Rancho, NM, USA