The contact owns a 2010 Chrysler Town and Country. The contact stated that while driving 40 MPH, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to restart. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 14V373000 (Electrical System, Air Bags) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 144,000.

- San Diego, CA, USA

My vehicle was involved in a bad accident on September 1, 2023. The Air Bags FAILED TO DEPLOY! As a result, my Daughter sustained injuries. My insurance company is chomping at the bit to crush it! They have already totaled it. They don't care that someone needs to investigate this accident and find out WHY THE AIR BAGS FAILED TO DEPLOY! GEICO is my insurance company. I want it checked out so that if there is a problem maybe you can issue some kind of recall. Please move with the utmost speed to beat the car to the crusher! Thank you!

- Palm Bay, FL, USA

The contact owns a 2010 Chrysler Town and Country. The contact stated that while his sister-in-law was driving 45-50 MPH, the HVAC system inadvertently turned off and the vehicle lost power steering functionality. Additionally, the vehicle stalled. The contact who is an independent mechanic was unable to duplicate the failure. The contact related the failure to NHTSA Campaign Number: 14V373000 (Electrical System, Air Bags). The manufacturer was not made aware of the failure. The failure mileage was 100,000.

- Arlington, TX, USA

Local chyrsler will not replace parts that have been recalled. I was told when to come in to have the parts replaced. they had the parts. I came in, after 3 hours they told me they had to order the parts. The next morning they emailed they had the parts. I could come in the next day at 2:00, I said ok. Then I received an email an hour later that my appointment was at 9:21 that morning, it was now about 11. I don't have a phone, and my emails were blocked when I tried to contact them. They are giving me the royal run around. Can you help me" Should I just forget the whole matter" Dealer is in Gaylord. ; ;

- Mi Wolverine, MI, USA

My wife had a collision with another vehicle. She rear ended a pick up truck. The airbags deployed sending a retainer from the driver side airbag into her cheek. The piece was embedded in her cheek from Dec 27 2022 until Jan 17 2023. She saw two doctors about the issue they thought she had a bump from the airbag deploying and a small cut. No one thought twice about it. On Jan 17 2023 she went to prompt care and told them she thinks there was something embedded they agreed and told her to contact a surgeon. The referral was placed for a surgeon however on the evening of Jan 17 2023 she scratched the scab and then the scab fell off and the little snap like retainer fell out.

- Pontiac, IL, USA

There was no recall. It was an extended warranty sent to owners. We are the 2nd owner. Never recieved it. It is active head restraint x91. We spoke to chrysler they say the expiration was 11/11/2021. This is a hazard. The airbag is in the headrest. With it broken if the car us in an accident the headrest will impale the passenger. Chrysler knows this is a problem but will not extend the warranty for this issue. My vehicle is a 2010 chrysler town and country. The mileage is only 27,000. This should be covered.

- Cape Coral, FL, USA

My clock spring went out which causes the air bag light to stay on and now my air bags do not work. It had been confirmed by the dealership. And it happened 3/2022

- Redding , CA, USA

The contact owns a 2010 Chrysler Town and Country. The contact received notification of NHTSA Campaign Number: 20V396000 (Air Bags, Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. The contact stated that the issue was eventually fixed.

- Council, ID, USA

The contact owns a 2010 Chrysler Town and Country. The contact stated that the vehicle would lose motive power randomly. The contact stated that several unknown warning lights were illuminated. The vehicle was diagnosed and repaired; however, the failure persisted. Upon investigation, the contact associated the failure with NHTSA campaign number: 14V373000 (Electrical System, Air Bags) however, the Vin was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 132,803.

- Las Vegas, NV, USA

The contact's father owns a 2010 Chrysler Town and Country. The contact's father had the vehicle serviced under NHTSA Campaign Number: 14V373000 (Electrical System, Air Bags) at a dealer. After the contact's father passed, the contact took possession of the vehicle. The contact stated that as she attempted to unlock the vehicle with her key fob, the vehicle failed to unlock. The contact was able to enter the vehicle with the key however, the vehicle failed to start. Due to the failure, the contact towed the vehicle to a dealer. After a few days in their possession, the contact was given an estimate for the replacement of a new battery. The next day, she was contacted again and was informed that the ignition switch also needed to be replaced. The dealer linked the failure to NHTSA Campaign Number: 14V373000 (Electrical System, Air Bags) however, the recall vehicle had been previously repaired. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.

- Angleton, TX, USA

VIN# [xxx] ~ a 2010 Chrysler (T&C 230K miles) after turning vehicle on or while driving, these things often happen: 1) front windshield wipers come on by themselves.... 2) windows cannot be rolled down at any time while driving or parked 3) dash lights come on (esp, air bag off, RPM, mph, fuel, etc 4) one cannot open the car doors to let people in unless the vehicle is off (only thennnn you can push the key fab unlock button and let people in....so sad).... parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Duluth, MN, USA

I have received two letters from fca us llc. The first indicated that a problem with the airbag's the logo, when deployed, could cause injury. The second, just received, states; 'we are extending the active restraint warranty period because some vehicles may experience inadvertent deployment(emphasis mine) of one or both of the front seat active head restraint(s). This, in my opinion, means that I am driving a vehicle that has two bombs on board that could detonate at anytime. This is huge saftey issue for my family, especially if the vehicle is transit in a high speed driving environment. Fca needs to be required to disable this 'safety system' so that the vehicle can be safely used while parts are ordered to replace this dangerous condition. The potential for the lost of life by an inadvertent deployment could result in a serious loss of life in a high speed, congested environment. Who would be held liable for such a scenario" fca, or the people who continued to drive their vehicles after having been notified of this potentially dangerous condition" the NHTSA needs to protect those of us who have limited means of transportation and who will be forced to use our vehicles, knowing that we are at risk as well as those around us. Please address this dangerous situation. I recommend that fca be required to disable this 'safety'feature, order the parts to fix it asap instead of kicking the safety can down the road for the owners to deal with later and at their expense. A careful reading of this notice is convincing evidence that this is fca's strategy to avoid the costs of an immediate replacement of their faulty components. I, as well as others, are counting on the Agency to protect us from this thinly designed scam and serious safety issue. Thank you for your attention, consideration and action on my behalf and those of others.

- Midland City, AL, USA

Dealer removed emblem in airbag and that was there repair leaving a emblem hole in the center of the steering wheel, no response if replacing emblem or airbag cover

- Bonita, CA, USA

Payless auto sales in Tacoma, Washington sold the van to me. Chrysler in Tacoma also bakersfield, California failed to repair the air bags, and most of the repairs they performed.

- Bakersfield, CA, USA

2010 Dodge Town & Country air bag light on which causes horn not to work an cruise control.

- Galloway, OH, USA

The contact owns a 2010 Chrysler Town and country. While driving approximately 10-20 mph, the vehicle stalled without warning. The contact stated that the battery in the fobik was depleted, which caused the vehicle to turn off. The vehicle was restarted using the secondary fobik. The contact received notification of NHTSA campaign number: 14V373000 (electrical system, air bags); however, the part to do the recall repair was not available. The contact stated that he had since received a second recall notification, which stated that the part used to repair vehicles per NHTSA campaign number: 14V373000 (electrical system, air bags) was also defective. Motor mile Chrysler Dodge Jeep Ram (located at 2395 roanoke St, christiansburg, va 24073, (540) 381-8417) was contacted and confirmed that the part was not available. The vehicle was not repaired. The manufacturer was made aware of the issue. The approximate failure mileage was 100,000.

- Fairlawn, VA, USA

The contact owns a 2010 Chrysler Town and country. While driving various speeds, the vehicle stalled without warning. Simultaneously, the engine and traction control indicators illuminated. The contact stated that the traction control warning indicator illuminated on an intermittent basis after restarting the vehicle in an attempt to correct the failure. The contact stated that the failure occurred seven times in one day. Granger motors Ford Dodge Chrysler Jeep (1708 sycamore street, granger, Iowa 50109, (515) 999-23224) was made aware of the failure. The vehicle was repaired per NHTSA campaign number: 14V373000 (electrical system, air bags). The manufacturer was not made aware of the failure. The failure mileage was approximately 110,000.

- Johnston, IA, USA

In accident and hit in drivers door while driving 25 miles per hour on a city street. No air bags went off.

- Appleton, WI, USA

The contact owns a 2010 Chrysler Town and country. While driving 25 mph without warning, the vehicle stalled. The contact was able to restart the vehicle. The vehicle was taken to an unknown dealer, but was not diagnosed. The contact stated that the failure was intermittent. The vehicle was not repaired. The vehicle was not included in NHTSA campaign number: 14V373000 (electrical system, air bags). The manufacturer was notified of the failure. The approximate failure mileage was 163,000.

- Greenwood, IN, USA

The contact owns a 2010 Chrysler Town and country. While driving at various low speeds, the vehicle stalled without warning. The failure occurred on several occasions. The vehicle was taken to a dealer, but the failure could not be duplicated. The serpentine and tensioner belts were replaced, but the failure recurred. The manufacturer stated that the VIN was not included in NHTSA campaign number: 14V373000 (electrical system, air bags). The failure mileage was approximately 84,000.

- Milwaukee, WI, USA