10.0
really awful- Crashes / Fires:
- 3 / 1
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 81,186 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
3 times now our van will all the sudden not have any throttle then the power steering will not work. I have to stop where I am and turn off the van then turn it back on. There R no warning lights or indicators. It will just not excell and have no power stearing. All 3 times I took my foot off the gas to slow down and when I went to accelerate again it wouldn't to anything. All 3 times I was in the city. Once in sturgeon bay, wi. The others in menasha, wi. Sb, wi I was in the process of turning and couldn't turn. The other one I was approaching a stop light in a snow storm and slowing down. The 3rd time I was approaching a round about.there was about 2 mths between the sb, wi incident and the 2 in menasha.
- Menasha, WI, USA
While driving, engine turns off randomly and renders the power steering and power brakes to lose their function as well. This has made driving the vehicle extremely dangerous because it happens randomly and without warning and has caused some close calls on the road, which is what prompted me to discontinue driving the van and taking it to the dealership. There are no open recalls for my vehicle, however, safety recall R03 describes exactly what is happening to my van and includes vehicles in model year 2010.
- Alpharetta, GA, USA
Driving along and all of a sudden the car turned off, steering became tight, and steering wheel locked. After checking into the situation, the ignition key was in the off position, upon trying to restart the engine it says bad key and vehicle would not start, wheel wouldn't turn and vehicle was disabled.
- Fayetteville, NC, USA
Vehicle was in motion on Suburban street at speed of 40-45mph in a straight forward direction. Tire/traction symbol flashed on, then vehicle momentarily lost power. All lights flashed off, then came back on. Acceleration cut out, then resumed (foot was still on pedal). Steering temporarily locked up, then the steering wheel released so I could steer again.
- Canal Fulton, OH, USA
Vehicle was in motion on Suburban street at speed of 40-45mph in a straight forward direction. Tire/traction symbol flashed on, then vehicle lost all power. There was no lighting, accelerating, braking, or steering control. Vehicle slowed to stop. Removed key from ignition...re-inserted key and re-started ignition. Vehicle then drove normally.
- Canal Fulton, OH, USA
Vehicle was in motion on city street at speed of 25-30mph in a straight forward direction. Tire/traction symbol flashed on, then vehicle lost all power. There was no lighting, accelerating, braking, or steering control. Vehicle slowed to stop. Removed key from ignition...re-inserted key and re-started ignition. Vehicle then drove normally.
- Canal Fulton, OH, USA
Engine turns off and there is no power steering and only the ABS only work. I was in motion and the engine just turned off while I was driving.
- Greenville, WI, USA
The problem is getting worse. It quit on the road 4 times. Always in the 20-30 mph range. The stabilizer light goes on, then power steering fails, breaks do not respond. Have to pull out key and restart. It has been getting worse over the last 6 months. Mechanics have no idea and say diagnostic check out fine. What do you do! I try 4 kids around in this thing!
- Moreno Valley, CA, USA
Danger! while in motion, three or 4 times since buying Town & Country in Dec 2009 the power steering froze & I had to muscle the wheel to complete the turn. Now that my daughter is driving I am scared to death for her. I took the car to service & they found no codes & nothing wrong.
- Staten Island, NY, USA
I experienced the following issue which is addressed in a recall however, my vehicle was not included in the recall. I replaced the part, out of pocket, and am attempting to recoup the cost. I took the van to a Dodge/Chrysler dealership and the van showed no codes, etc to indicate the issue. I simply went out on a limb to guess if this was the problem. I have receipts showing purchase for the repair. This should be covered. My family was in danger every time we drove and Chrysler refused to do anything about it!!!! the new win module solved the issue and it has not stalled once since the new one installed! March 1, 2011 NHTSA campaign number: 11V139000 ignition switch engine shut off while driving could increase the risk of a crash. NHTSA campaign number: 11V139000 manufacturer Chrysler group llc components electrical system potential number of units affected 195,798 summary Chrysler is recalling certain model year 2010 Dodge journey, Grand Caravan, and Chrysler Town & Country vehicles manufacturer from August 3, 2009, through June 17, 2010. Some vehicles may experience inadvertent ignition key displacement from the run to accessory position while driving causing the engine to shut off. Remedy dealers will replace the win modules free of charge. The safety recall is expected to begin during July 2011. Owners may contact Chrysler at 1-800-853-1403. Notes Chrysler safety recall no. L02 & L25. Owners may also contact the National Highway Traffic Safety Administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
- Peoria, IL, USA
Vehicle stopped running while driving on street. This has happened 4 times in the last year.
- Saint Clair Shores, MI, USA
Coming to a stop or slowing down or even cruising at even 40 mph, the RPM's will drop to zero without warning and the engine will shut off. Sometime this will be preceded by a jerking motion in the car. If we put the car in neutral we can immediately restart the engine. This is dangerous as we lose power steering and brakes when this happens and if we are in the middle of a turn it is very difficult to complete the turn and we are exposed to oncoming traffic. We have never yet had these ignition problems occur on the highway. Also, our ignition key fob has many times mysteriously turned our car on or off, has caused the alarm to come on, has locked and unlocked our car, and has even opened our windows part way when we are approaching our van. These things have been occurring for about 4 years. We have had a Chrysler dealer service dept. And another reputable mechanic both unsuccessful at finding the cause of these problems.
- Oconomowoc, WI, USA
This vehicle simply shuts off while driving which disables power steering and power brakes making it extremely dangers. I've read hundreds of accounts of this happening to other people also. All recalls have been handled by my dealership. I was driving about 30 mph and the vehicle shut off. I simply coasted to a stop (no traffic thank goodness) and put the vehicle in park, clicked the key to the off position, waiting 15 seconds, started vehicle again and drove away. It has happened 3 times now.
- Gaylord, MI, USA
Vehicle has been losing power suddenly, without warning for several months. The issue occurs at various speeds, road conditions, after various running times. When power is lost the lights fail to operate, the engine completely stops, signals dont work, steering is minimal. We have almost been in several accidents. The dealership it was taken to only provided a failing egr valve as a diagnosis with an estimate of over $700. However, research did not indicate that would resolve the sudden shut-off. I took it to a private garage after noticing the engine tended to shut down when the keys seems to be touched. I was able to replicate the issue reinforcing my assumption. The shop replaced the ignition module (as has been recalled with other Town and country vehicles) and I have not had a single issue. The failing ignition module has been an issue in thousands of vehicle and this should be included.
- Peoria, IL, USA
Gear shifter doesn't release key in park, key won't come out of ignition. Have to tap gear shifter to release key.
- Wonder Lake, IL, USA
In attempting to turn North on to route 29 from the kroger gas station in chilicothe, il the vehicle entirely shut down when partially through the turn. The lighting turned off, the engine shut down, and power steering did not operate. I was able to shift the vehicle into neutral, and attempted to the vehicle. It started but instantaneously shut down again. I attempted once more and it started and I quickly shifted into drive to avoid being struck by another vehicle on the 2 lane roadway.
- Peoria, IL, USA
Vehicle's system (electrical, motor, steering) shuts down while in operation. Lights do not function, loss of power steering, braking is limited. This has been an ongoing issue with a previous complaint filed (11166442). When the vehicle loses power, if the key fob is touched, the vehicle may regain power suddenly.
- Peoria, IL, USA
The following has occurred several times. The last occurrence was 4/12/19. About 5 to 10 minutes once I start driving, the brakes lock up, the wheel locks, the van stalls, and the orange traction light comes on. I turn the car off, put it in park and then restart it. After restarting, it drives ok. This has happened about 15 times since November of last year. I've taken it to two mechanics. On 4/18/19, the mechanic performed a diagnostic test. Codes found were P1790 and C121C. The battery was replaced and he said if the problem reoccurs the engine control module is faulty. The first mechanic also made some repairs. I've spent over $1000 trying to fix this issue. There's over 800 issues on this website of this issue. What would it take to get an investigation opened?
- Pittsburgh, PA, USA
I own a 2010 Chrysler Town and country and for 3 months we have been living a nightmare. It powers down while we are driivng it, we lose steering and breaks. It has happened in the middle of intersections, with cars behind us, on hills and coasted backwards and with my children in the van with me. It has spent 3 months in and out of several garages. It has had numerous parts replaced, such as the battery, ABS module, and the PCM. Even after all these parts were replaced and we have spent quite a bit of money to have them fixed it still doens't run properly and shuts down while you are driving it. It is such a safety concern that we won't allow are children to ride in it. So I own $10,000 on a van that I cant take out of my driveway because it isn't safe to be on the road. I have contacted Chrysler with my VIN number and they say there are no complaints about this vehicle currently and no recalls that haven't been satisfied. So I have a loan payment and an unsafe vehicle with no resolution anywhere in sight.
- Loganton, PA, USA
- New Bern, NC, USA