10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 10,879 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2011 Chrysler Town & Country. The contact stated that the passenger seat belt warning chime was malfunctioning. The contact mentioned that if the passenger did not secure the seat belt, the warning chime would not come on. The vehicle was taken to the dealer. The technician diagnosed that the passenger seat belt warning chime was not defective and advised the contact that the manufacturer had decided to disable the feature. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure and current mileage was 28,150. Updated 8/14/14 updated 09/4/2014
- Watertown, WI, USA
The contact owns a 2011 Chrysler Town and country. The contact stated that while stopped at a traffic signal, she noticed that the rear driver's side seat belt was detached from the side pillar, causing the child seat to topple over into the middle of the vehicle. Simultaneously, the rear sliding door opened independently. The rear sliding door failure recurred several times while the vehicle was in motion at various speeds. The vehicle was taken to a dealer for diagnosis and the contact was informed that a system update would need to be performed. The manufacturer was notified of the failure. The vehicle was repaired. The failure and current mileage was 10,000.
- Smithtown, NY, USA
Passenger seat belt notification not working properly. Drove all the way across town before passenger realized she had forgotten to buckle her seat.
- Belton, SC, USA
The rear seat belts do not restrain the passengers due to the position of the shoulder strap. The shoulder strap was too far forward and could not be used to restrain children in the vehicle.
- Belton, SC, USA
The contact owns a 2011 Chrysler Town and country. The contact stated that the rear seat belts did not restrain the passengers due to the position of the shoulder strap. The contact noticed that the shoulder strap for the seat belts would lie on the passenger's arms and was low across the chest area. The shoulder strap was too far forward and could not be used to restrain children in the vehicle. In addition, the seat belt would not lock. The vehicle was taken to the dealer who stated that the seat belts were design in that manner and could not be changed. The manufacturer was not made aware of the issue. The failure and current mileage was 20,000.
- Cuyahoga Falls , OH, USA
The front passenger seat belt alert system does not function on my new 2011 Chrysler Town and country limited. I hadn't noticed this fact until a passenger commented in surprise that her seat belt was not fastened. This was at the end of a drive across town. I contacted the dealer immediately, and the service manger informed me that Chrysler found in manufacturing that this passenger seat belt alert did not work correctly, so they disabled it in software. He further said that if or when a software update becomes available to fix the problem, I would be informed of the fix.
- Cedar Rapids, IA, USA
- Canton, NY, USA