Chrysler refuses to accept responsibility. Was told that the repairs are all maintenance related, they do not pay for associated costs, and that it was my faulty for not going to the dealer to find out that there were Service Bulletins issued. They are trying to restrict fair competition with independent repair shops by not informing them of the Service Bulletins. I was stuck a thousand miles away from home and told that if I tried to drive the van back to Alabama I could blow up the engine or cause more damage. I was not willing to risk a tragedy with my 15 month old grandson in the car. Chrysler = Caveat Emptor
Nadine G. Mendelsohn-Ziskind
Mobile, Alabama 36609
Chrysler Customer Service
Re: Case 284-521-39#
To Whom It May Concern:
On January 5, 2016, I spoke to Aretia at the Chrysler Customer Care /center regarding costs I had incurred due to an engine problem I encountered in my 2012 Town and Country. The problem happened while I was traveling, and therefore had to obtain lodging, transportation and food costs, including the cost of a local area mechanic to fix the problem. Having no notification of a Service Bulletin, neither the mechanics nor I knew that Chrysler covered the repairs under an extended warranty. The problem of an ignition coil and all it entailed cost me several days out of town, and a large unexpected expense.
While traveling in the Midwest, Cleveland, Ohio, my check engine light came on. I tried waiting a couple of gas tanks to see if it would turn off automatically. It did not. I was scheduled to leave Cleveland, Ohio and drive back to Mobile, Alabama with my grandson and daughter the weekend of Dec. 10, 2015, I felt it was prudent to have the van looked at for the check engine light problem. I took the van into Washington and Lee Service on Dec. 8, 2015. (Page 1) They diagnosed the problem as a fouled ignition coil, and replaced the coil, all the spark plugs and a gasket. I retrieved my car on Dec. 10, 2015 in the early afternoon. The total for service was $290.36 on my end, and our Fidelity Extended Warranty paid around $150.00. See Regions Bank statement. Page 2 that same evening, the check engine light came back on, so I called Washington and Lee Service and returned the van to them. I received a call midafternoon that I needed to take the car to a dealer for service, which is when I found out about the Service Bulletin regarding the engine.
I dropped the car off at Deacon’s Chrysler Jeep in Cleveland, Ohio on December 10, 2015 and picked it up on December 14, 2015 at approx. 6 pm. Attached is the service record. (Page 3-4) This necessitated finding a hotel room for the duration. The bill is enclosed for Hampton Inn. (Page 5). In addition, I needed to secure transportation. Attached is the invoice for Enterprise Rental Car. (Page 6) Both charges are documented on my Amex statement .Page 7.
In addition, there was food costs associated with my unexpected stay in Cleveland, Ohio. I am only providing the receipts that were put on my charge cards,(Page 8, 9, 10) not the food that I paid cash for and appearing on Page 11 of the Amex statement, including a charge for $15.30, for which I do not have the original receipt. There were also two meals for the period of Dec. 10 to Dec. 14 on my Citibank charge. The meal of Dec. 14 was the evening meal after I retrieved the van from Deacons, and included my daughter, and grandson, as did the meal on Dec. 12, 2015. I feel Chrysler is responsible for the Dec. 14 meal as I picked up the car too late to leave that day and had to stay until the morning of Dec. 15, 2015. The receipts are on Page 12 and 13, and documented on Page 14, the Citibank statement.
Upon returning to Mobile, Alabama, the van began t shudder and shake when braking. This has happened before and our mechanic performed the repairs. My husband decided to check on the NHTSA site to see if there were any other defects in the van that consumers were not notified of. (See Page 15-16) We took the van to the AutoNation Chrysler Dodge, where we originally purchased the vehicle. The repair shop determined that the repair did not fall under the service bulletin. I dispute that, the service bulletin specifically states that the front rotor and pads are part of the problem. I believe that Chrysler is responsible for this repair and the previous repair costs. I am enclosing the repair sheet, (Page 15) and the receipt for payment of $453.06, (Page 17-19) The Citibank statement documenting this charge is page 20.
Included in this fax are the invoices documenting the amount of money we paid to our mechanic, Mark McGugin in dealing with the front brake defect. The first invoice (Page 21) is on June 26, 2015 for Front Brake Job of $149.19 from the total of $258.55, the second on 8/25/2015 for a total of $60.01. (Page 22) See the Trustmark checking statement for documentation.
Finally, I had the dealer service the van on Nov 4, 2015 before my trip up North for a switch recall.(Page 23) Please note that no problems regarding the front brakes or the engine defects are noted. Tires were replaced at Costco and Mark McGugin repaired the rear brakes on Nov 10, 2015. (Page 24-27).
I hope there will be a swift resolution of this matter.
Chrysler refuses to accept responsibility. Was told that the repairs are all maintenance related, they do not pay for associated costs, and that it was my faulty for not going to the dealer to find out that there were Service Bulletins issued. They are trying to restrict fair competition with independent repair shops by not informing them of the Service Bulletins. I was stuck a thousand miles away from home and told that if I tried to drive the van back to Alabama I could blow up the engine or cause more damage. I was not willing to risk a tragedy with my 15 month old grandson in the car. Chrysler = Caveat Emptor
Nadine G. Mendelsohn-Ziskind
Mobile, Alabama 36609
Chrysler Customer Service Re: Case 284-521-39# To Whom It May Concern:
On January 5, 2016, I spoke to Aretia at the Chrysler Customer Care /center regarding costs I had incurred due to an engine problem I encountered in my 2012 Town and Country. The problem happened while I was traveling, and therefore had to obtain lodging, transportation and food costs, including the cost of a local area mechanic to fix the problem. Having no notification of a Service Bulletin, neither the mechanics nor I knew that Chrysler covered the repairs under an extended warranty. The problem of an ignition coil and all it entailed cost me several days out of town, and a large unexpected expense.
While traveling in the Midwest, Cleveland, Ohio, my check engine light came on. I tried waiting a couple of gas tanks to see if it would turn off automatically. It did not. I was scheduled to leave Cleveland, Ohio and drive back to Mobile, Alabama with my grandson and daughter the weekend of Dec. 10, 2015, I felt it was prudent to have the van looked at for the check engine light problem. I took the van into Washington and Lee Service on Dec. 8, 2015. (Page 1) They diagnosed the problem as a fouled ignition coil, and replaced the coil, all the spark plugs and a gasket. I retrieved my car on Dec. 10, 2015 in the early afternoon. The total for service was $290.36 on my end, and our Fidelity Extended Warranty paid around $150.00. See Regions Bank statement. Page 2 that same evening, the check engine light came back on, so I called Washington and Lee Service and returned the van to them. I received a call midafternoon that I needed to take the car to a dealer for service, which is when I found out about the Service Bulletin regarding the engine.
I dropped the car off at Deacon’s Chrysler Jeep in Cleveland, Ohio on December 10, 2015 and picked it up on December 14, 2015 at approx. 6 pm. Attached is the service record. (Page 3-4) This necessitated finding a hotel room for the duration. The bill is enclosed for Hampton Inn. (Page 5). In addition, I needed to secure transportation. Attached is the invoice for Enterprise Rental Car. (Page 6) Both charges are documented on my Amex statement .Page 7.
In addition, there was food costs associated with my unexpected stay in Cleveland, Ohio. I am only providing the receipts that were put on my charge cards,(Page 8, 9, 10) not the food that I paid cash for and appearing on Page 11 of the Amex statement, including a charge for $15.30, for which I do not have the original receipt. There were also two meals for the period of Dec. 10 to Dec. 14 on my Citibank charge. The meal of Dec. 14 was the evening meal after I retrieved the van from Deacons, and included my daughter, and grandson, as did the meal on Dec. 12, 2015. I feel Chrysler is responsible for the Dec. 14 meal as I picked up the car too late to leave that day and had to stay until the morning of Dec. 15, 2015. The receipts are on Page 12 and 13, and documented on Page 14, the Citibank statement.
Upon returning to Mobile, Alabama, the van began t shudder and shake when braking. This has happened before and our mechanic performed the repairs. My husband decided to check on the NHTSA site to see if there were any other defects in the van that consumers were not notified of. (See Page 15-16) We took the van to the AutoNation Chrysler Dodge, where we originally purchased the vehicle. The repair shop determined that the repair did not fall under the service bulletin. I dispute that, the service bulletin specifically states that the front rotor and pads are part of the problem. I believe that Chrysler is responsible for this repair and the previous repair costs. I am enclosing the repair sheet, (Page 15) and the receipt for payment of $453.06, (Page 17-19) The Citibank statement documenting this charge is page 20. Included in this fax are the invoices documenting the amount of money we paid to our mechanic, Mark McGugin in dealing with the front brake defect. The first invoice (Page 21) is on June 26, 2015 for Front Brake Job of $149.19 from the total of $258.55, the second on 8/25/2015 for a total of $60.01. (Page 22) See the Trustmark checking statement for documentation.
Finally, I had the dealer service the van on Nov 4, 2015 before my trip up North for a switch recall.(Page 23) Please note that no problems regarding the front brakes or the engine defects are noted. Tires were replaced at Costco and Mark McGugin repaired the rear brakes on Nov 10, 2015. (Page 24-27).
I hope there will be a swift resolution of this matter.
Nadine G. Mendelsohn-Ziskind
- ngmz, Mobile, AL, US