10.0
really awful- Crashes / Fires:
- 3 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 52,026 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
My back driver side sliding door stopped working and I had to remove my grandchild from the window because the car was loaded and packed for a trip. Then about 5 months after the door stopped my passenger and driverside windows would roll down and immediately back up and then down and not close. This caused extreme cold for passengers in the vehicle since we were driving in bad weather and could not stop to try to get them rolled up. Having only 1 back door that works makes it completely impossible to load and unload my family and it bothers me if there were an emergency and had to exit vehicle I wouldn't be able to get all my grandkids out in a timely manner. When I pull up to a construction zone and have to stop I have to open my door to hear to talk to them which caused them to tell me to stay in vehicle and they get scared for my safety with my door open. I cannot communicate with drive up tellers and it is impossible to order from a drive thru when I have to open door or if I get pulled over by a cop and he tells me to roll window down I have to open door and he takes secure measures thinking I am going to do something bad when I have to talk to him with door open cause windows don't work. Then about 3 months ago the same noise and situation started happening with the back 2nd row windows and therefore I have not been able to use any windows in my van because I am scared they will remain open and my vehicle will be a target for theft or vandalism
- Hermiston, OR, USA
The van will randomly shut off while driving. it may happen out of the blue while on the highway, hitting a bump, or even driving at slow speeds. The instrument panel remains on, I can put the van in neutral while still moving and restart the van. Sometimes it happens multiple times a week, sometimes it happens only a few months. There are no check engine light on or anything else.
- Fort Myers, FL, USA
Vehicle shuts off while driving, stopping and slowing down.
- Deltona, FL, USA
Car stalled out while driving and just stopped. Had to replace the transmission.
- Columbiana, OH, USA
Purchased 2013 Chrysler Town and country in July of 2020 and it had a clean record, was a former carmax vehicle and my independent mechanic reviewed the vehicle and deemed it a good purchase. I have since cared for the vehicle and it has run well until recently several error codes came up. P0300, P0456, P0455, P0175. I took it to my mechanic and they said this could be a vehicle manufacturer issue. The codes say something about evp leak, misfire and system running too rich. This should be investigated to ensure a recall isn't necessary. Repairs are well over $1000 and not due to any pre existing issues.
- Brookfield, IL, USA
The contact owns a 2013 Chrysler Town and country. The contact stated that while driving 20 to 30 mph, the vehicle downshifted and stalled without warning. The contact stated that excessive force was needed to depress the brake pedal while attempting to stop the vehicle. The vehicle was turned off and restarted and operated normally. Northtown Chrysler Jeep Dodge Fiat (2020 niagara falls blvd, tonawanda, NY 14150, (716) 616-3299 was contacted and informed the contact that the VIN was not under recall. The vehicle had not been diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 886.
- Williamsville Buffalo, NY, USA
The contact owns a 2013 Chrysler Town and country. The contact stated while attempting to park across the garage door with the accelerator pedal depressed, the vehicle suddenly violently accelerated. The contact turned the vehicle to the right but was unable to move the vehicle back to the left. The steering locked up and crashed into someone's garage, and the vehicle shut off. The air bags did not deploy. The shoulder seat tightened up. There was no injury. However, the contact was taken to the emergency room for observation. A police report was filed. The vehicle was damaged and was towed to the dupage Chrysler Dodge Jeep Ram dealer, located at: 433 E North ave., glendale heights, il 60139 where the technician repaired the front end of the vehicle. The manufacturer was not made aware of the failure. The vehicle was repaired. The failure mileage was approximately 30,000.
- Carl Stream, IL, USA
While driving, we heard a loud noise like rattling coming from the engine area. I thought it was a bad A/C clutch so I turned off the A/C but the sound continued only not as loud. When I turned the A/C unit on...the sound became louder so I turned off the A/C to arrive at destination. I later took my vehicle to the dealership who said the flexplate had to be replaced. A week later I received a second call that the tipm had to be replaced as well. Upon research, I have found numerous complaints online from other owners of this vehicle type spanning the years 2012-2014 with a high number of problems with the same two parts. I do believe these parts are dangerous and faulty or an investigation leading to the cause should be done. I consider myself lucky that my vehicle did not shut off on a highway or dangerous condition as I have heard these type vehicles doing that to others in their testimonials. I will receive the repair receipt documentation from the dealership to prove the parts replacement to verify my testimonial.
- Corpus Christi, TX, USA
Power train stopped working in the middle of a public street while in motion, had to replace transmission.
- Las Vegas, NV, USA
The van randomly shuts down while driving this makes it hard to steer and could cause an accident because of the power loss and steering. The van must be shifted into neutral or park to restart. This can be very difficult especially on the highway. Sometimes it smells like an electrical fire. It has been looked at by several mechanics with nothing found.
- Kansas City, MO, USA
Transmission slip when you try to park on an inclined street very difficult to park. Had it at the dealer and they keep telling me, that's normal.
- Laguna Hills, CA, USA
The contact owns a 2013 Chrysler Town and country. While driving various speeds, the vehicle stalled without warning. The contact mentioned that the vehicle restarted after a while and functioned normally, but the failure recurred. The vehicle was taken to I-77 Chrysler Jeep Dodge Ram (435 S church St, ripley, wv 25271, (304) 514-7077), but the cause of the failure could not be determined. The vehicle was taken to an independent mechanic where the fuel pump was replaced, but the failure continued. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 75,000.
- Akron, OH, USA
Car continue to turn off. Engine and electric problem as well. Took it to numerous auto repair shops and waisted a lot of money. Nothing got fixed said it's a manufacturing problem, mechanics try to fix but failed to do to it's a manufacturing problem. Recall these vans!!! kids are in these van's and they just cutt off in the middle of the highway and I've changed out everything, nothing works! shuts off randomly in the streets and highways! big safety hassard!! recall them all! my cousin has a Dodge one and it does the exact samething.
- Richmond, TX, USA
The vehicle shifts roughly from R to D and D to R. when accelerating at about 35 to 45, the vehicle delays the shift causing the car to shake before shifting to the proper gear.
- Chittenango, NY, USA
The flywheel has broken and this appears to be a very common problem that many have had to repair. There seems to be a misalignment issue or a weakness in the material used to manufacture the flywheel. The van started with a sound similar to the vibration of a loose heat shield. Then came the vibration and shaking at idol, similar to an engine miss on one of the cylinders. No of those were the problem. Then, the van was in motion and all of a sudden it wouldn't go while pressing the accelerator. Pulled the van to the side. Shut down the engine and tried to restart. The starter now spins freely with no resistance. This should have become a recall a few years ago and corrected before this model was ever manufactured.
- Hermitage, TN, USA
I have already replaced the oil filter adapter housing as many have complained about, but I am still having an oil leak just a few months later. Now when I drive sometimes the accelerator goes out so I just cruise until it comes back on. It happens at highway speeds and in town driving
- Cedar Rapids, IA, USA
When starting out from a red light rpms went up but van did not move, whining sound heard. Van clunked into gear and moved freely after reaching higher gears. However transmission slipping at low gears worsened thru out the day. Transmission had to be replaced
- Middletown, OH, USA
Driving vehicle on Suburban streets I noticed that the vehicle would hesitate at take off and then slam into gear. This happened at every stop. Then while driving the engine would rebound but the transmission wouldn't engage. Pulled over and turned off engine, restarted and drove but again slammed into gear. Managed to make it to a parking lot and pulled in. Had vehicle towed home. Later had vehicle towed to dealer"checked and found vehicle won't move and transmiss ion pump is whinning, fluid is burnt, checked dtc' S P0944 loss of prime, P0731 gear ratio error in 1 St, P0846 2-4 or 2C pressure switch rationality, R transmission has hard internal failure, recommend replacing transmission". vehicle has 41000 miles on it. 4700 dollars to replace faulty transmission.
- Lacey, WA, USA
Transmission went out due to failure of hydraulic pump with no prior issues. Well maintained 90,000 miles. Happened while turning left 10-15mph on city street.
- Vadnais Heights, MN, USA
- Holts Summit, MO, USA