10.0
really awful- Crashes / Fires:
- 0 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 64,817 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
Van stalls while moving on city streets. Dash cluster lights up then shuts down, loss of power, steering, braking. Sometime restarts on it's own while still in gear, if coming to a complete stop, must put in park to restart. This is the third time reporting it to the Chrysler dealership with no resolution. This problem has been reported to NHTSA several times involving the Chrysler Town and country. Why has NHTSA not demander a recall...these vehicles are unsafe to drive!!!
- Lewisville, TX, USA
The contact owns a 2013 Chrysler Town and country. While driving 65 mph, the vehicle stalled without warning. Once the vehicle was restarted, it operated normally. The contact took the vehicle to freehold Jeep & Chrysler (4304 route 9 South freehold, NJ 07728, (732)-780-2900) where it was diagnosed that the engine failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and stated that the VIN was not included in a recall. The failure mileage was 92,000. Consumer stated the repair estimate was around $10,000 plus
- Freehold, NJ, USA
Beginning in August 2018, while driving, my 2013 T+C will simply shut off. No warnings, no lights, no noises, nothing. The vehicle simply shuts off. This has happened 6 times over the past 4 months. When this happens, my speed has been anywhere between 5-35 mph. It happens closer to when I first start my car after sitting overnight or for 8+ hours. Also happens when I am slowing down. I was able to get the vehicle started each time it's happened, but this is extremely dangerous as I have no power in the car (no steering, very limited brakes, etc). This issue seems to be a regular occurrence with this vehicle. What is being done to correct this dangerous issue?
- Clarkston, MI, USA
Vehicle turns off while driving; losing power steering. Extremely unsafe.
- Brookfield, IL, USA
2013 Chrysler Town and country mini van VIN no. [xxx] 68,543 miles fuel injection returnless, sequential. Chrysler 3.6 engine fuel pressure codes that I have had and still having: P0153, P0153, P0175, P0300, P0302 the cylinder head problem in the Chrysler pentastar 3.6L engine affects the left bank containing cylinder number two. Symptoms first appear as a ticking sound coming from that cylinder, followed by misfire conditions, loss of power and possible stalling. The design flaw is reportedly fixed in models manufactured from 2012 but it is believed that 7,500 earlier vehicles may be susceptible to left cylinder head cracks. Chrysler has extended the five year/100,000 mile warranty to ten years or 150,000 miles on the left cylinder head of vehicles prone to the failure. Warranty bulletin D-14-12 of June 10, 2014, is available from dealers and contains details of which vehicles are covered. Left cylinder head has lots of noise... no noise on right cylinder head also stalling and misfire visited dealership on 8-24-2018 and said that my VIN no. Does not apply to my van for above extended warranty. Cost to repair will be more than $2000. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Wilmington, NC, USA
The PCM is bad power control module. And it has happen on a lot of the Chrysler Town and country vans
- Hephzibah, GA, USA
$2000 bill for something I kept saying there was something going on and to find out that it was misfiring the whole time for over a year and 2 coils later! this is ridiculous!
- Highland, WI, USA
Kept taking it in probably for almost a year for a diagnostic check because it felt like it had a jerking feeling in the engine. Was told no codes were showing up. Then earlier this year, had to have 2 coils replaced on the engine. On June 1 I took it in because the engine light was on, now it needs camshaft and other stuff done!
- Highland, WI, USA
Have had nothing but problems and have nothing good to say about this van!
- Highland, WI, USA
The contact owns a 2013 Chrysler Town and country. While driving approximately 55 mph, the vehicle hesitated while traveling uphill and the check engine warning indicator illuminated. The vehicle was taken to an independent mechanic where it was determined that a cylinder head gasket failed. The vehicle was repaired. The dealer was not made aware of the failure. The manufacturer was notified of the failure. The approximate failure mileage was 96,000.
- Zainesville, OH, USA
The contact owns a 2013 Chrysler Town and country. While driving unknown speeds over rough terrain, the vehicle stalled without warning. The vehicle was taken to an independent mechanic where it was diagnosed that the ignition key failed and the ignition needed to be repaired. The vehicle was not repaired. The local dealer was not contacted. The manufacturer was notified and referred the contact to NHTSA. The failure mileage was 110,000.
- Ellicott City, MD, USA
While accelerating car shakes and does not accelerate properly. Engine light flashes and dings and then stays on. Mechanic says #2 cylinder head failure. Chrysler not including our particular vehicle in the extended warranty for the exact same problem (I.e. #2 cylinder head failure). This typically occurred when attempting to accelerate from a stop but would happen during highway driving as well
- Perrysburg, OH, USA
The contact owns a 2013 Chrysler Town and country. While driving 50 mph, the vehicle shut off without warning. The contact pulled the vehicle over to the side of the road and turned the ignition off. When the vehicle was restarted, it performed normally. The contact drove the vehicle to the dealer (carman Chrysler Jeep Dodge, 196 S dupont hwy, new castle, de 19720) and was informed that the failure would have to occur in their presence in order to assist. The manufacturer was contacted at 800-992-1997 and stated that the failure would have to occur in the dealer's presence. The failure mileage was 16,000.
- Wilmington, DE, USA
While driving, the engine shuts off suddenly. There is no warning, and no check engine lights come on. No abnormal noises or problems from the gauges are present. When hooked up to a computer, no problems are shown. Has happened two times in a month. After 15 minutes or so, vehicle will start and act normal.
- Rixeyville, VA, USA
While driving down the road my van has started shutting off! I have to coast to the side of the road and restart the engine. This has happened multiple times to me and also my husband. This is very dangerous and there is no warning signs before the engine shuts off, doesn't seem to matter what speed, it has shut off going 55, 30 and while pulling into a parking lot. It has been hooked up to a computer and no problem code has shown up.
- Greensburg, KY, USA
I was driving and lost a full tank of gas within a hour, stopped and notice and smelled gas leaking from bottom of engine. Took it to the nearest dealership and was told I had a bad fuel rail.
- Winter Park, FL, USA
2013 penstar V3.6 known cylinder head issues left bank is covered yet right bank failure is completely ignored by Chrysler - engine jumps and misses and affects driveabilityand safety due to loss of power and acceleration - dealership contacted Chrysler and they ignored the issue and refuse to cover anything on 108K engine - sad state of us car maker
- Medina, OH, USA
08/12/2017: I left my home & had only traveled a short distance & the entire vehicle stopped working. There was no power. The instrument panel was black & the engine was not running. I pulled to the side of the road as best I could with no power steering or brakes. I turned the key to off. I attempted to restart the vehicle. It took 3 tries to get it started. I did not drive it again until the next day. The problem did not occur again. It is now at the second dealership waiting for diagnosis. I also have an escalated case open with Chrysler customer service. 8/9/2017: I had to take my daughter to the doctor for an emergency appointment. I started the vehicle. Backed it down the driveway. Put it in park. The vehicle stopped working. The instrument panel went dark & the engine stopped. It took 8 tries to get it restarted. I did call & report the problem to the dealer. 8/3/2017: I took my vehicle into the dealer for the same problem. It was failing to start the day before. It took 3-4 tries. It also randomly shut itself off when I put it in park. Also once when I put it in drive. I reported this to the dealership upon dropping it off. They drove the vehicle 60 miles & could not replicate the problem. It never shut off while they drove it. They returned it to me but did note the error codes when they ran a diagnostic that the vehicle had had some type of failure. 7/11/2017: I had the vehicle at the dealership I purchased it used from a year prior. They diagnosed the failure to start & random power black-outs while driving as a screw being loose on the battery terminal. Charged me $200 to tighten a screw & sent me on my way. Spring 2017: Contacted orig. Dealership. The vehicle was doing something odd. The instrument panel had gone black, the wipers were running at full speed & could not be shut off, yet the vehicle was still running. 08/10/16: Engine light
- Livonia, MI, USA
When I press the start power button, the car will start and then cut off immediately. This happens repeatedly and then sometimes not at all. Sometimes, I turn off all of the electronics in my vehicle and then try to start it to see if this helps. Seems to have no rhyme or reason why it just won't start. I have searched the internet and found many other people reporting this same problem with their vehicles from Chrysler all the way back to 2011.
- Orlando, FL, USA
- Orange, CA, USA