10.0

really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
63,458 miles

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« Read the previous 20 complaints

problem #4

May 272014

Town & Country 6-cyl

  • 14,560 miles
May 27 I floored the accelerator to pass a slow truck at 57 mph let up on the pedal but the van continued to accelerate (the vehicle had previously had a transmission software update so I changed the econ O button and also kicked the foot pedal) at this time the vehicle was showing a mile or two from 80 mph. At witch time I held the brake and pulled off the road.there was a large red throttle body light on. When I turned the engine off. I decided to wait as the brakes smelled very hot. On restarting all normal warning lights plus this large red T/B light while cranking the dealer changed the foot pedal. On June 11 I followed several cars leaving a parking lot at 35 mph I let up on the gas the van continued to accelerate red light once more. I braked and pulled off the road. On restarting the engine went to 1800 RPM.. shut it off for 4 to 5 min restarted light on while cranking then went out like the first time and drove normal. The throttle body light comes on while cranking (not normal). The dealer said they can not find anything wrong and will call Chrysler they have had the van for a week now, and don't know how to fix it. The fault did remain on the computer for them.

- Roscommon, MI, USA

problem #3

Apr 162014

Town & Country

  • 12,500 miles
I was driving down my street, going around 25 mph, and the 1st thing I noticed was that I had lost the power steering. The kids were watching a dvd, that stayed on along with the normal interior lights however when I applied pressure to the gas pedal to attempt to pull over the car wouldn't respond to that. I realized then that the engine had shut off while I was driving! thankfully I was able to drift to the side of the road. I parked, turned off the van and then restarted it. Everything came back on and was working again. The mechanic can't figure out what the problem is and Chrysler is claiming no one has ever reported this problem before. A simple google search proves them wrong.

- Acworth, GA, USA

problem #2

Jul 272013

Town & Country

  • 10,000 miles
Rented a minivan from avis at slc airport late July 2013. On the highway immediately after leaving the airport my knee bumped the mass of keyring objects and turned the engine off as I was just getting up to 60mph. I noticed the vehicle slowing down and determined I had accidentally shut it down. It would not start. I shifted to neutral and restarted the engine, shifted back to drive. Only one of the 5 passengers even noticed the slowdown. Under different circumstances this could have resulted in an accident. If it is the practice of rental companies to bind keys like this the problem could be widespread and may have resulted in an accident already, thus this report. Given my experience I believe the practice of binding all the keys and other plastic doo-dahs with a stiff wire cable to be an accident in the waiting. In my case the seat was a little forward and I moved it back a couple of inches to avoid having the keys dance on my knee as we drove. At a stop I cut the wire ring and put all the extras in the glove compartment and continued the trip with a single fob-key. The keys: I was given set of keys bound by a wire cable. Two fobs, two spare keys (normally inserted in the fobs), three plastic add-ons (one held a paper slip identifying the vehicle, one avis call number and one macys loyalty card) I have no issues with the vehicle as it worked fine, nor with the rental company as their service was also fine. I do take issue with the practice of binding the keys with a wire cable that must be cut (leather-man tool in my case) to drive safely. I suspect most renters will not have a tool handy nor risk the wrath of the renter in cutting the wire cable. Note I took a few pictures of the key ring and objects should it be useful. To avis credit they were happy to have all the keys returned and were not concerned I'd cut the cable.

- Dunedin, FL, USA

problem #1

Jun 222013

Town & Country 6-cyl

  • 25 miles
Took delivery of a brand new 2013 Chrysler Town and country touring van with 4 miles on it on Thursday, June 20, 2013. Drove it home approximately 10 miles. Took it out for the first ride on Saturday June 22, 2013 and while driving, engine failed without warning and I lost all power to vehicle. Started it back up and vehicle did this again. Continued to start up and shut down without warning about four times. Called road side assistance and car was towed back to dealership. Service department can not duplicate the problem. Corporate office is of no help. Without fixing the problem, this will happen again. This is a serious problem that can cause a serious or fatal accident and Chrysler has not addressed the problem. They did recall their prior models for this exact problem - recall #72674.the problem is continuing with their newer models but Chrysler does not seem interested. Meanwhile, I have a brand new vehicle sitting at the dealership less than a week old that I am afraid to drive my family in. There have been over 57 reports in the Chrysler Town and country forum of this exact problem - some involving accidents with children as passengers. Chrysler is selling unsafe vehicles putting children at risk of serious harm. I can provide the names of all the people I spoke with at Chrysler - their customer service unit, and their top care unit - along with all those I am dealing with at the dealership. I have a meeting with the dealership Monday, July 1st. However, unless the problem is fixed, this vehicle remains unsafe to drive. I have put Chrysler on notice, the dealership and now you, that this vehicle is unsafe and can cause serious injury to the passengers and other innocent drivers. Please do not wait for a fatality to investigate this.

- Bay Shore, NY, USA