10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 52,494 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2013 Chrysler Town and country. The contact stated that while attempting to accelerate, the vehicle hesitated before aggressively responding. The contact took the vehicle to lester glenn Chrysler Dodge Jeep Ram Fiat (1199 NJ-37 w, toms river, NJ 08755; (732) 481-2586) who were unable to identify the cause of the failure. The failure persisted. The contact stated learned that the failure was related to the fuel pump relay and the tipm. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 72,000.
- Beachwood, NJ, USA
I'm not sure what exactly happened, the vehicle is pending investigation. I attempted to stop the vehicle, pressing the brakes down as hard as possible, and the vehicle wouldn't stop. The other vehicle was hit from behind at a light I was probably going around 40 mph. Also, when we first bought the vehicle it had a habit of turning off while driving. Finally got that fixed. It turned out to be the master power cylinder or something like that.
- Jacksonville, NC, USA
The contact owned a 2013 Chrysler Town and country. The contact stated that while applying pressure to her brake pedal to the park the vehicle, the vehicle began to move forward on its own at high rate of speed. The contact began pumping the brakes to no avail. The contact was steering the vehicle trying to avoid impact with an apartment building. Red and yellow warning lights began flashing as the vehicle proceed to jumped the curb and crash into the apartment building. The contact stated that upon impact, the air bags did not deploy and the vehicle would not unlock. The contact's daughter, who witnessed the crash, was able to manually open the passenger sliding door for the contact to exit. The fire department and the police department arrived at the scene, a police report was filed. The vehicle was towed to a dealership (preston hood Chevrolet service 212 hollywood blvd nw, fort walton beach, fl 32548 (877) 389-0395) where the vehicle was totaled. While the contact's blood pressure spiked after the crash, it eventually stabilized and did not need further medical attention at the scene. However, after the accident, the contact had experienced pain in her lower back and had trouble walking on her left side, she also experienced severe headaches. The manufacturer was not notified of the failure and there were no recalls related to the failure. The failure mileage was 90,000.
- Niceville, FL, USA
The telematics module goes bad in these models. Loosing all gauges and wiper control without warning. This often results in costly diagnostics that leave the driver in an unsafe vehicle. The vehicle will still drive and operate. This can happen in motion or stationary.
- Junction City, KS, USA
I have already replaced the oil filter adapter housing as many have complained about, but I am still having an oil leak just a few months later. Now when I drive sometimes the accelerator goes out so I just cruise until it comes back on. It happens at highway speeds and in town driving
- Cedar Rapids, IA, USA
08/12/2017: I left my home & had only traveled a short distance & the entire vehicle stopped working. There was no power. The instrument panel was black & the engine was not running. I pulled to the side of the road as best I could with no power steering or brakes. I turned the key to off. I attempted to restart the vehicle. It took 3 tries to get it started. I did not drive it again until the next day. The problem did not occur again. It is now at the second dealership waiting for diagnosis. I also have an escalated case open with Chrysler customer service. 8/9/2017: I had to take my daughter to the doctor for an emergency appointment. I started the vehicle. Backed it down the driveway. Put it in park. The vehicle stopped working. The instrument panel went dark & the engine stopped. It took 8 tries to get it restarted. I did call & report the problem to the dealer. 8/3/2017: I took my vehicle into the dealer for the same problem. It was failing to start the day before. It took 3-4 tries. It also randomly shut itself off when I put it in park. Also once when I put it in drive. I reported this to the dealership upon dropping it off. They drove the vehicle 60 miles & could not replicate the problem. It never shut off while they drove it. They returned it to me but did note the error codes when they ran a diagnostic that the vehicle had had some type of failure. 7/11/2017: I had the vehicle at the dealership I purchased it used from a year prior. They diagnosed the failure to start & random power black-outs while driving as a screw being loose on the battery terminal. Charged me $200 to tighten a screw & sent me on my way. Spring 2017: Contacted orig. Dealership. The vehicle was doing something odd. The instrument panel had gone black, the wipers were running at full speed & could not be shut off, yet the vehicle was still running. 08/10/16: Engine light
- Livonia, MI, USA
While in motion on a highway everything shut down. No spedometer, no tv, no windows, no blinkers, no ac, no brake lights, no headlights. Everything that was electrical was off. The engine was still running. All warning lights were on the dash and it also said no bus,
- Kissimmee, FL, USA
The contact owns a 2013 Chrysler Town and country. While driving at various speeds, the accelerator pedal was depressed but the vehicle failed to accelerate and the interior lights failed without warning. The contact stated that on a separate occasion the lift gate button was depressed but the lift gate failed to close and had to be closed manually. The vehicle was taken to the dealer where it was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 15,555....updated 02/03/16
- Sheffield, PA, USA
All the warning lights turn on and the wiper starts working, all the gauges stop and the ac and dvd turns off, bougt this car from fuccillo Nissan in latham on 06/12/2015, so far its the 5th time I have told them about the problem and till date they cant do anything to duplicate the problem, showed them videos of it when it starts to happen... they wont fix it or get it fixed, service department and there general sales manager keeps telling me to take it to Chrysler to get it fixed, its still under warranty from the dealer
- Albant, NY, USA
There are about 10 to 12 times that I have tried to engage my cruise control and it would not come on. The only way that I could get to come as it should, was to pull off the road and cut the engine off and restart it and it would most likely start to work. I just wonder what else is not working when this happen. I did call cryrsler and report it as well as had the dealership make a note on his work sheet. I have not received a call from anyone. Thank you for your help
- Archdale, NC, USA
"last March I was driving on highway in rush hour, 60 ? 65 mph. Van shuts off, breaks do not work, and steering wheel is locked. All I could do is wait until the van coasted to a stop; I put it in park and then started it back up again in order to exit the expressway. ?took the van in. They kept it for over a week and then told me that they replaced something with the brakes and now it is working fine. "(11/04/14), I was on vacation in Ohio. Going 40 mph and the same thing happened. Again, I was lucky and no accident. "took the van to nearest dealership. They charged me $79 to check out the car ? and they did not find anything. I would have thought that would have been a covered charge. ?Chrysler ?escalated my ticket to corporate? and they also asked me if I felt safe driving my van home. I did not feel safe ? but really did not see a choice because all the dealership and the surrounding car rental places had to offer me was a small car and I had 3 people, luggage and a wheelchair to get home. ?I drove side roads home " the total trip took me an additional 9 hours instead of 4.5. (11/06/14) the car shut down again on me " no one was on the road at the time. "(11/07/14) ray laetham dealership in grosse pointe, Michigan. "11/12/14 dealership asked several questions about the car and said the engineers at Chrysler have given them additional things to try "11/14/14 dealership tells me I can pick up my van. Engineers have decided that it must have been the E85 gas that I had been using "which has been known to cause problems" even though that is the gas that I was told to use. Hopefully I will survive the last 6 months of my lease. I have a van that I cannot drive my family in.
- Harrison Township, MI, USA
Think Toyota.I was accelerating from a light and let up on the gas but car kept accelerating.next I put it in neutral motor kept racing.got car stopped.in the middle of the road. Restarted car-still raceing.next atempted to pull over so put my foot on brake and put it in gear van shook and shook til about 35 miles per hour{with brakes on} then a big thunk and it returned to normal.xxxx in August it did smething similar. When aproaching a stop let up on gas {30 mph} van kept going pushed harder on brakes car shaking but slowing till the big thunk and then it stoped, part way into intersection. Not for the week of heart.
- Fort Wayne, IN, USA
Life threatening situation occurred while driving our 2013 Chrysler Town and country minivan. We were traveling on the New York state thruway, utilizing the cruise control and as we attempted to pass a tractor trailer the accelerator stuck. My husband was driving and had lost total control of the vehicle other than steering. We were traveling at 65 mph. Our 9 year old was in the car and began to panic and cry. We frantically tried to remedy the situation which lasted 30-40 seconds then resolved on its own. Thank goodness there were no cars in our immediate path or we would have reared ended them or been forced to drive into the median.
- Baldwinsville, NY, USA
The Michelin tires, energy saver A/S are defective and dry rotting causing a potential blowout and accident. The accelerator is positioned too far forward and the brake is positioned too far back, causing the foot to slide under the brake when changing over from acceleration to braking. A very serious problem and defect in the design and workmanship of this vehicle.
- Clayton, NC, USA
- Hallandale Beach, FL, USA