10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
39,542 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2013 Chrysler Town & Country:

Unsubscribe any time. We don't sell/share your email.

problem #1

Oct 102017

Town & Country

  • 39,542 miles
We purchased new tires for the front of our 2013 Chrysler Town & Country on 9/29/17 from tires plus in stillwater, mn. On 10/10/17, just 11 days later, while driving 55 mph on a smooth, clear highway, the front right tire blew up, causing a horrific crash. There was a loud explosion, the car veered out of control, my husband fought the wheel as it skidded along the gravel verge. We were on 2 wheels, about to flip, when we hit a paved driveway, which swung the van around full force down a ditch into a pine grove. Airbags deployed, we sustained minor injuries (although it turns out they aren't so minor after all) thanks to safety construction in the car and our seat belts. The van was totaled. Witnesses, the sheriff, the wrecker drivers (it took 2), and (later) our mechanic agreed that the front right tire had separated from the rim suddenly, (hence the explosion sound) and was clearly the cause of the accident. We were 200 miles from home and needed a hotel, hospital visits, and a new car. Residual injuries are minor but impair our daily lives: Wrenched shoulders, persistent bruising, ptsd, and the time and cost of borrowing money to get a replacement car. Attorneys aren't interested in the case because our injuries aren't profitable enough for them, but this is a situation where the product failed, and our lives threatened. If we hadn't hit that driveway, or seat belts and structural protections, we'd have rolled and died. The tire was clearly the cause. The tire was a Firestone destination LE2 P-metric bl 225/65R17 102 brand new (about 300 miles on the tire) dot# W22yde40617

- New Orleans, LA, USA