While out of town (200 miles from home) and stopping for a brake, I exited the car. I retrieved some personal belongings and accidentally put my hand on the door lock switch. While closing the door, I noticed that the key fob was still on the console, but it was too late to stop the door from closing. Despite statements in the manual that with a keyless ignition system, it was not supposed to be possible to lock the door with the fob inside, the doors remained locked. The horn did not beep and the doors did not unlock in accordance with the manual. Eventually, I located the Chrysler service number through google on my cell phone and called for assistance. Chrysler called for a service truck to see whether it was possible to gain entry into the car. After about an hour from locking the door, a service truck arrived and the operator was able to unlock the door. If I had not had a cell phone, there would have been no way to either search or make a "help" call. More importantly, had our grandchildren been with us, they would have been locked in a relatively hot, vehicle and we would have had to break a window so they could escape. The person on the Chrysler line seemed to have no interest in the problem other than to call a service truck. This is not the first time I've had a problem with the electrical door locking system. Previously, I'd made 3 complaints to the dealer regarding a failure of the driver sliding door to lock. I even sent the dealer a video of the door lock failing to properly operate (I still have the video and emails to the dealer). Chrysler should be required to warn all purchasers that their system, on occasion, does not prevent the doors from locking while the fob remains in the car. They should also be required to inform all owners of any smart phone application which would unlock the doors.

- Livonia, MI, USA