10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 44,731 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The system dash flashes and the.whole car shuts down completely off while driving or sitting still. The system flickers and then turns engine off or lights go off and engine is on. The car has been hesitating since 2015 and lights flickering in 2016.
- Alexandria, VA, USA
Both Chrysler and the dealership knew that the computer module was defective and went out of their way to keep this information from us leaving our entire family and the general public in danger. Our insurance company had us take the car to a nuetral 3rd party to determine that the wreck I had was caused by the car self acceleration. They confirmed it did and that there were numerous errors that were never addressed or warned of. The tire pressure gauge malfunctioned and blew out the rear passenger tire. Both troncalli (the dealership) & Chrysler refused to give us their findings claiming proprietary information and hung up on us. Then we tried to go through mediation, we were told that because the car was involved in a wreck they could not help us even though they knew that the wreck was caused by the malfunction. So we have an undriveable car that we are paying a note and insurance on sitting in our garage. All while we are having to rent cars because I have been having health issues since Sept 2016. The accident occurred while I was making a turn and I hit my neighbor which was parked on the street.
- Cumming, GA, USA
Engine stalls randomly, while in motion, highway, city, country. Vehicle just stops running making it difficult to control steering, stopping. Nearly caused an accident several times, due to the vehicle behind nearly crashing into ours, and the vehicle must be pulled off the road while abruptly decelerating which is dangerous when you must cross several lanes of traffic, as the vehicle cannot be restarted while moving. Vehicle has 56K miles. This problem has been happening for several months. Vehicle must be put into park to restart requiring the vehicle to be pulled off the roadway. The vehicle often does not restart immediately. After taking it to the dealer, they duplicated and verified the stalling issue and suggested to replace the win module, which we agreed to have them do, because we believe it is a extremely important safety concern. Price $700. It looks like there was an earlier recall for the exact same problem on the 2008 to 2010 model. We feel this is a major safety issue. Many times we have children in the car. These incidents cause all passengers to be distressed. Problems started in Dec 2016 and was infrequent at first but became very frequent in February and March. Checked by a local shop in February. They suggested taking it to the dealer.
- Marinette, WI, USA
My 2014 T&C will shut down when driving. The power steering and all electrical goes out. This happens most frequently when I'm slowing down for a turn, leaving me in a very dangerous situation. It has happened several times without warning in both city driving as well as turning into my driveway in a subdivision. It happened once right after we bought the van in 2015, but has begun to get more and more frequent. The date I'm putting as the date of the incident is the most recent.
- Goshen, KY, USA
Tipm module defective leaving my vehicle stranded had to be towed home with my kids, been to dealership twice, with no luck but a 200 service fee and no correction, I called Chrysler Corp directly and was hung up on sayin they will do nothing when ask to speak to manager. The occasions I went to get gas maybe 4 min filled gas car wouldn't start waited 2 hrs 4 tow truck, other times was in highway car started shaking pulled over again car wouldn't start giving me a lighting bolt error code in dash board I pay 467 a month and spent lets see 200 3 times for towing $189.99 at dealership twice in one [xxx] month and Chrysler knows of this issue in there cars and wont recall it. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Kissimmee, FL, USA
I was driving up hill in the city of muscatine and my automobile started roaring and accelerating near a stop sign and I could not get the auto to stop. I ended up hitting a curb and crashed into two trees and was knocked unconscious. The airbags in the front and the side did not deploy. Both sides of the car were impacted and the front also. The car was still roaring when emergency personal arrived to assist me. This caused me to have seizures and was taken to emergency room and admitted to hospital. The ups driver heard the car roaring and me crashing into the trees.
- Muscatine, IA, USA
Car cut off and would not start. Took the car to a Chrysler dealership and they said it was the battery. They charge the battery and the car still would not start. Then they said it was the tipm, they had to order the part and 39 other was waiting on the part also. It is going to be $1,100 to fix the problem.
- Cleveland , MS, USA
I bought a 2014 Chrysler Town and country in August 2014. I took the van in for a squealing noise 20 days after I bought the vehicle sat there for an hour at the dealership and then they come to tell me they could not hear the noise. The van stop making the noise in October 2014 however it almost cost me and children our lives. We were driving down a very busy highway where we live and the engine stalled and just quit lost all power I was able to get out of the road thank goodness or we would have been smashed because it was 8:00 a.M. work traffic. I then called the dealership right away and made an appointment to bring the van in to have it seen about. I took the van in and was called a few days later and they told me they could not duplicate the issue very frustrating. My van has stalled several more times after that and has been at the dealership for 3 weeks now and they still say they cannot find the issue. Also, I was in the parking lot of a store and turned into a parking place and the engine just shut off it took several minutes for it to start back up. I have contacted Chrysler on this matter and they go with what the service department says and if they cannot duplicate the issue they tell me to come get it. I am now going to turn this over to the lemon law department because I do not feel safe in this vehicle that was purchased new and only has 7,000 miles on it. Not to mention this is the second brand new vehicle I have purchased from this place and the first one the transmission went out at 6,000 miles. I need some help someone please advise me on what I need to do. Also, I have wrote a letter to Chrysler stating the problems I am having and certified mailed it and the only response I got was I will send to someone else.
- Burnsville, MS, USA
- Metamora, IL, USA