We purchased a set of 4 new tires online with manuf. Warrantee. Had them installed. Exactly a week later the back passenger side blew while driving to pick my daughter from school(on the side not tread of tire.) called hankook. Ithey asked me to go to tiresplus to have it inspected and replacement done. The tire place put the new tire on and charged me. They stated called hankook and put the case number in but did not agree to send the broken tire in with thier distributor to hankook so that they could do a refund or replacement. I spent hours on the phone back and forth. I needed a car so I paid and left. I still kept calling and hankook stated that they could not refund me. That they needed the tires plus place to return the tire, they would pay them and the tires plus had to pay me. The tires plus stated that they would not do that and that they do not have hankook distributors, even though I was sent to them. These were brand new tires less than a week installed. I am now worried that the other 3 may be defective and I have already spent over my buget on this issue. I spoke to jd at hankook 615-432-0700 who said she would talk to her supervisor. I have not heard back. I will email them a copy of payment proof and photos of the tires. But she stated that if tires pls was not sending the tire, they could not refund me. The company that their representative yocelyn-told me to go to---will not send them the tire, so I dont get my money back. And im now concerned about the other tires also.

- Port St Lucie, FL, USA