The transmission fails. When this happens the call stalls or jerks while driving. This was seen by my local mechanic for the pump and the transmission is now being serviced by another independent repair shop. When the issue originally happens there were many lights that went off. once the pump was replaced a few months later we got the check engine light where we found major damage to the transmission (torque converter, solenoid block, and Drum).

- Litchfield, NH, USA

The contact owns a 2016 Chrysler Town and Country. The contact stated while driving approximately 15-20 MPH, the vehicle revved high several times, started jerking and stalled. The contact veered to the side of the roadway. The contact was unable to restart the vehicle after several attempts. The vehicle was towed the dealer where it was diagnosed that the transmission needed to be replaced. The dealer also informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 16V461000 (Power Train) because the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not included. The manufacturer also informed the contact that she did not qualify for Good Will assistance due to the mileage on the vehicle and because she was not the original owner. The failure mileage was approximately 67,479.

- Baltimore, MD, USA

Well the passenger sliding door hasn't locked since I can't remember, but that isn't my main complaint, M Y transmission went out along with possible fuel pump issues etc. This happened while enroute to meet my dad and brothers for lunch on a Saturday afternoon, I had my 3 children with me aswell..... it was a little scary and I was able to pull off thebusy highway and into a church parking lot. Where the van sat until Monday and wa taken to my dads via towe. The incident happened on April 9th 2022. I hd it checked out prior by a place called demarc auto in caldwell Idaho, ( where it sat for a week) due to an engine light being on for a while, my dad checked previously with a fuse reader devise and it showed a thermostat issue which is why the engine lightwas on. But I hadmy dad take it in to have it checked out, there they noticed that the thermostat did need replaced and stated that it did seem like there might be an issue with the transmission but said it drove ok after they fixed the thermostat and said they don't do tranmissions, my dad drove it fine home and then the next day I drove it to lunch and that is when it got scary and we had to pull over to the church.

- Middleton, ID, USA

While driving home from shopping, vehicle lost power and started making a high-pitched whining noise. Engine was running fine but automatic transmission would not shift. This happened on road with speed limit of 50mph and I couldn't get the vehicle to go over 20mph. No warning lamps or messages appeared on the dash and there were no symptoms of any problem prior to this event, which happened on 4/4/2022. Vehicle was towed to local licensed repair shop. They have checked vehicle out and confirmed transmission needs to be replaced at only 79,000 miles!

- Ocala, FL, USA

Spouse drove to Publix store 1.6 miles from our home. After shopping she started to drive home but van would not shift out of first gear putting her at risk trying to get home. There was no warning before Transmission failed. Contacted a highly respected repair shop, Brandon Transmission, to have it looked at. Upon arrival I was told this particular transmission has a high failure rate, they have rebuilt a lot of these units. I don-??t recall the exact date but it would-??ve been close to 11/18/2021

- Wimauma , FL, USA

On March 13th, 2022, we were driving from Cincinnati, Ohio to Florida on vacation in our 2016 Chrysler Town & Country van. We got off the exit in Macon, Georgia to eat dinner and once we got off the exit, the car would barely move. We had the car towed to Five Star Dodge Chrysler Jeep in Macon. They said it was a transmission problem. They took the transmission apart and found that the transmission pump was bad and destroyed the transmission. There is a safety recall #16V461000 for transmission pump failure for Town & Country's manufactured between July 31, 2015 and April 18, 2016. Our car was manufactured in November of 2015 which falls under the recall manufacturing dates. We called Chrysler customer service and they said that our Vin # was not part of the recall. They were unable to tell us why our car was not included and said that there was nothing they could do even though our car only has 62,572 miles and was always serviced at the Chrysler dealership. We were told that the transmission repair will cost up to $8,000 and will take a month to a month and a half to fix it. Even though our last three vehicles and been Chrysler Town & Country vans, we will never consider another Chrysler product again.

- Cincinnati, OH, USA

2016 Chrysler Town& Country 49,809 miles. Car made funny sound & engine light came on. It would not drive properly. Had towed to Dealership. Advised Transmission Pump Seized & needed complete transmission. Only 25,000 put on vehicle in 6 years since I purchased in 2016. Extended Warranty began a full year previous to purchase due to in service date. 5 yrs/60,000 power train warranty won-??t cover. This is ridiculous. 2016 Chrysler Town & Country had a recall in effect on same year & vehicle, my vehicle being the lowest mileage & 22 pages on NHTSA.gov complaint website ALL SAY SAME THING : transmission pump failure & our VIN WASN-??T in RECALL-??! This is so ludicrous. I am not even due for transmission service yet (due at 60,000miles). I still have 49,819 on vehicle & dealership claims I need new Transmission. Chrysler said my vehicle they will not provide assistance. They said contact nhtsa.gov- I owe $10,000 on vehicle have low miles & Chrysler ducking out on me & 22 pages of people with same complaint. HELP PLEASE Chrysler Case [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).-??

- Plantation, FL, USA

We noticed a oil smell coming in through our vents, in our 2016 chrysler town and country my husband whom has worked in the automotive industry for several years opened the hood to check and sure enough there was oil all over the top of our engine leaking onto our driveway the part is sold as one unit so we had to buy the whole housing/oil cooling line and since we just moved into a new house my husband didnt want to perform the repair in our home garage or driveway, so $1017.31 later the van is fixed but my husband and many other technicians we know have said this is a common (expensive) issue for the housing and cooler lines Assembly on the 2014-present Chrysler town and country 3.6l dodge caravan 3.6l dodge avenger 3.6l and any of the mopar vehicles equipped with the top mounted catridge style oil filter mainly on the 3.6L engines. With this being such a common issue, why are consumers having to foot such an expensive repair on a seemingly faulty part. The part involved, the oil filter housing/oil cooler line assembly should be considered for recall.

- Crossville, TN, USA

The contact owns a 2016 Chrysler Town & Country. The contact stated that while driving approximately 45-50 MPH, the check engine warning light illuminated. The contact also stated that the headlights became significantly dim; additionally, the taillights failed to work as designed. The vehicle was taken to a Pep Boys to be diagnosed. The contact was informed that the transmission failed and needed to be replaced. Then, the vehicle was taken to an independent transmission specialist who diagnosed that the transmission torque converter needed to be replaced. The vehicle was taken to the dealer who diagnosed that the entire transmission needed to be replaced. The contact referenced NHTSA Campaign Number: 16V461000 (Power Train). The manufacturer was notified of the failure and informed the contact that they would cover the labor for the transmission replacement. The vehicle was not yet repaired. The failure mileage was approximately 74,000.

- Bolingbrook, IL, USA

Pump Failure in Transmission. Transmission Pump locked up and stalled vehicle in road locked up wheels

- Gifford, IL, USA

Transmission failing at 60,100 miles. Vehicle is loosing power when coming from a stop and cannot be placed into reverse without causing major issues when accelerating from a stop at intersection. contacted Chrysler customer care, they advised that they will not make any attempts to repair the issue

- Winter Springs, FL, USA

Driving home from work with vehicle behaving normally. I slowed down for traffic light and felt a hesitation when trying to accelerate. I was then unable to gain speed and was impeding traffic. The vehicle was inspected by a certified auto repair where they were unable to drive and had to push into garage. Diagnostic code for loss of hydraulic pump pressure, internal transmission failure. The transmission was replaced At that time.

- Edgewater, MD, USA

While driving in traffic my transmission failed due to a pump failure in the transmission (diagnosed by a mechanic after the incident and having to be towed to a shop). The car stalled in the middle of an active intersection. My make and model and manufacture year was involved in a recall for this exact problem but for unknown reasons my VIN is not included. The car has been meticulously maintained and has less than 50,000 miles. The check engine light appeared immediately prior to the car losing power.

- Riverbank , CA, USA

Likely transmission pump failure or torque converter failure. Mileage is approximately 69,000. This is the second failure with same symptoms. Transmission slips out of gear, whines, clicks. Whining goes away when placed in neutral. After transmission slipped check engine light came on, no prior indication this was going to occur. Safety jeopardized on this occassion as we were pulling out of driveway located on blind curve when transmission failed. No collision occurred, but no action could've been taken to avoid collision if a vehicle come around curve. Was towed to Moore Ford Hartford Kentucky where the first repair was made. There was a known recall on 2015-2016 chrysler town and country for this problem. Dates of Manufacture: JUL 30, 2015 to APR 17, 2016 Manufacturer Recall Number: S44 NHTSA Campaign ID: 16V461000 Unsure if this unit was included in recall, but with this being second failure during our ownership I believe it deserve attention.

- Cromwell, KY, USA

The contact owns a 2016 Chrysler Town and Country. The contact stated that he noticed a fuel leak near the undercarriage of the center of the vehicle while it was running. The contact took the vehicle to an independent mechanic who inspected and diagnosed the failure as a transmission leak near the rear and that a new transmission oil pump and converter needed to be installed. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 145,000.

- Broken Arrow, OK, USA

*Torque converter clutch circuit/open *unknown *unknown it has not *check engine light is currently

- Pope, MS, USA

Transmission pump has faulted and no longer works. Has caused damage to the transmission. A private mechanic (not dealership) has confirmed this. Vehicle has 75k miles on it. No warning lamps. When the pump went out it cause erratic acceleration and poor take off from a stop. There is a previous recall for this year of vehicle, but for some reason my vehicle is not covered. For reference, please see recall S44. Manufacture date is Nov 2015.

- Wooster, OH, USA

My Town and Country had its transmission fail. An independent transmission shop and the dealership service department both agreed that it was the hydraulic pump which failed. according to Chrysler the vehicle does not fall under the recall associated with NHTSA Campaign Number: 16V461000, but the failure seems to be the exact same thing.

- Pasadena, MD, USA

On August 13, 2021, while driving at about 60 miles per hour, the vehicle lost power and power steering. Air conditioning continued to work. I was able to coast, move over to the right lane, place the transmission into neutral and restart the engine. I then placed the transmission back into drive, increased my speed and resumed my trip. This occurred previously on August 15, 2017, resulting in Complaint Number 11047478 being filed with your department.

- Austin, TX, USA

As I was driving about 45MPH my car dropped down to a lower gear. It stayed there until I pulled over and turned off the car. I started it back up and it was fine. It ran good for about two miles or so and did it again. I stopped into a Chy dealership and they said it was the solenoid in the transmission. They said they had problems with this on other town and country vans. My van only has 72000 miles on it.

- :Seneca Falls , NY, USA