10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 2,421 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The cruise control stopped working. Then the air bag light came on. I later realized that the horn doesn't work. I reported this to the dealer service dept. At a nys inspection visit. The vehicle passed inspection. I have had several incidents where I needed to use the horn, and was unable to. This is a serious safety defect.
- Spencerport, NY, USA
We bought this van one year ago and so far we had to replace both oxygen sensor, speed sensor, head gasket, water pump, the transmission is slipping, doors lock and unlock whenever they want not just the 16 mph thing, ball joints are clunking, the cd player quit and then soon after fm radio only am works.
- Riverview, MI, USA
I recently learned about your web site service and decided to use it. Because I have experienced too many problems (various in addition to this list) over the past years with this vehicle.
- Miami, FL, USA
The steering wheel clockspring failure results in the simultaneous failure of the airbag system, horn, and cruise control.
- Honolulu, HI, USA
The air bag indicator light came on and stayed on and now the cruise control and horn do not work. I have researched this problem and it seems that this is a very common problem. It is stated that the "clock spring" is the part in question, this seems to have been a safety issue at one time (NHTSA# 98V046) for a different model, why is it not a safety recall item now? it is my understanding the the air bag will not perform with this particular part defective, which would lead me to believe that this could cause serious damages or worse yet "death ". if we get a reduction in our insurance premiums for purchasing restraint systems such as this, it should be upon the manufacturer to stand behind the product.
- Claremore, OK, USA
Airbag, horn, and cruise control all failed at the same time. Cause is the clockspring module behind the steering wheel. This is a safefy hazzard and Chrysler should pay the repair. This is a common problem on this mini van.
- Colorado Springs, CO, USA
First the air bag light went on and did not go off. Then the horn stopped working. Then the cruise control did not come on. I took the van to the local Dodge dealer and the diagnosis is that clock spring in the steering wheel needs to be replaced. In the current condition the air bag will not deploy on the driver side in the event of an accident. The estimated cost is ~ $300. I have scheduled the work for next week. I called Chrysler and was told that since there is not a recall for this they will not participate in the repair cost. This is a safety issue if the air bag will not deploy. Per articles on the internet Chrysler has replaces over 124,000 clock springs, on their own admission!
- Lake Forest, IL, USA
Dodge Caravan safety issue with the air bag. The air bag light stays on, the horn does not function and the cruise control does not work. My mechanic and the dealer both found this to be a defective clock spring in the steering wheel.
- Lake Forest, IL, USA
First time clockspring failure rendered driver airbag inoperative. Second failure rendered cruise control inoperative. A non-working airbag is a safety issue.
- Poway, CA, USA
Air bag/ horn and crusie control failed due to clockspring malfunctioning. Horn could not be used in a emergency situation. Dealer was notified.
- Mesa, AR, USA
My airbag light came on, cruise control was lost and horn does not work. I understand there have been other complaints regarding the clock spring failure on Dodge Caravan.
- Audubon, PA, USA
Vehicle accelerated suddenly and unexpectedly while stopped, the dealer has been notified.
- Syracracuse, NY, USA
Clock spring failed, causing cruise control/air bags, and horn not to work. Chrysler said part not covered under warranty. If part is considered a wiring harness then it should be covered under warranty that we purchased.
- Mckeesport, PA, USA
This failure causes the airbag to not work, the horn to not work and no cruise control. I have also heard the the airbag may deply at any time. This could be a problem if going down the road at 65 mph. This is a defective part and Chrysler should recall and repair. I understand that other cars with same problem has been recalled (some Jeep and trucks).
- Annapolis, MD, USA
While driving, consumer attempted to activate cruise control, but it would not work, the dealer could not find the problem.
- Cross Lines, OH, USA
Informed that clock work mechanism is defective under steering wheel cover, this controls the airbag, cruise control and horn. Told by dealership this was a common problem and was not covered under extended warranty.
- Fort Worth, TX, USA
Air bag light on instrument panel has been illuminating/ horn does not function when needed, and cruise control fails to operate. Dealership has examined vehicle, and determined that clock spring assembly in steering column has failed, and has to be replaced. Please provide any additional information / attachments.
- East Hampton, MA, USA
Consumer was traveling 65mph on highway and came to a off ramp, he stopped at T stop sign and made right turn into traffic. Roared and surged into traffic. Had foot on brakes, and the vehicle continued to go. Had to shut vehicle off. Dealership was aware of the problem. In first incident vehicle ran into a tree. There were injuries.
- Cuba, NY, USA
The airbag warning light came on. At the same time, the horn and the cruise control ceased to function. In addition, the wipers come on at random, but especially upon using turn signals (wiper controls are incorporated into the turn signal lever).
- Triadelphia, WV, USA
- Fort Collins, CO, USA