I paid $207.51 on a repair that I should not have had to make and certainly should not have to pay for. I complained to Dodge customer assistance, and they denied any reimbursement saying the vehicle is out of warranty.
When I bought this car, I knew I would have to pay for consumable items like brakes and tires. I also took the risk that I might have to repair or replace auxiliary components like the water pump and power steering pump. I did not take the risk that I would have to pay more than $200 extra to protect against an air bag deploying accidentally while I am driving or failing to deploy in case of a collision.
The air bag system is a required safety item that should last the life of the car. I should not have to pay to keep it in service. Chrysler apparently disagrees. This is my 4th Dodge/Chrysler/Jeep vehicle. With customer service like this, it ought to be my last.
I paid $207.51 on a repair that I should not have had to make and certainly should not have to pay for. I complained to Dodge customer assistance, and they denied any reimbursement saying the vehicle is out of warranty.
When I bought this car, I knew I would have to pay for consumable items like brakes and tires. I also took the risk that I might have to repair or replace auxiliary components like the water pump and power steering pump. I did not take the risk that I would have to pay more than $200 extra to protect against an air bag deploying accidentally while I am driving or failing to deploy in case of a collision.
The air bag system is a required safety item that should last the life of the car. I should not have to pay to keep it in service. Chrysler apparently disagrees. This is my 4th Dodge/Chrysler/Jeep vehicle. With customer service like this, it ought to be my last.
- Kenneth E., Foxboro, MA, US