10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 47,742 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
(1) couple months back, our air conditioning system stopped working. However, the air was still coming through and the system was working, only the cooling system stopped working. (2) we went to the dealership to report the issue. They said that the compressor stopped working. Because of that, the air conditioning system halted. (3) they offered to replace the compressor for the normal part charge, plus labor. We declined the offer and looked at other options, such as finding out if the car had any service bulletins on such a problem since the car hadn't even exceeded 50,000 miles! looking around, I found service bulletin #24-004-04, under group: Heating & A/C, dated June 1, 2004. It addresses the compressor malfunction due to lack of lubrication. I am pretty sure that this caused our failure. However, the bulletin, according to the moss bros. Dodge in san bernardino, applied to only 3.3L or 3.8L. I believe that this should apply to our 2003 Dodge Caravan SE fwd. My wife and I have suffered breathing problems due to the heat during this past summer (2007), especially being enclosed in a vehicle without air conditioning!
- Redlands, CA, USA
I own a 2003 Dodge Caravan this vehicle has had a repetitive problem of driver side passenger window motors stop working. Upon a visit to a Dodge dealer ship in my area of orlando Florida the repair person admitted that these a bad parts and continue to have the problem with many Dodge vehicles. Also my second problem he admits is also a common problem of the vehicle which is the A/C to leak into the passenger side carpet causing mold to be created until you realize the problem exist. I took my vehicle to be repaired at the dealership and after hearing the repair man say that this happens to majority of the vehicles they repair I decided not to repair it and instead complain to all agencies including daimler Chrysler who's respond is the item is out of warranty. Yet they receive the same complaints over and over and refuse to recall items they know to be faulty. I learned and will never purchase a Dodge. I feel that this automaker should be reviewed and asked to recall items that are faulty instead of making money repairing parts they know are faulty and will continue to malfunction. I have a vehicle with mold and mildew due to the leakage problem they are aware that exist on this A/C unit.
- Oviedo, FL, USA
Consumer request Chrysler contact quadriplegic customers & companies that modify vans re air conditioner lubrication defect, wants reimbursement for his 2003 Dodge Caravan ex. The consumer received a recall in re to A/C lubrication problem. It also stated that the manufacturer was extending the warranty to 70000 miles. The consumer decided to wait to have the A/C repaired. While the consumer was on the highway he decided to turn on the A/C. when he did the compressor licked up and ripped off the serpentine belt which resulted in loss of power steering, brakes, alternator and brakes, engine cooling system. The vehicle was toed to a service station where they replaced the belt. The manufacturer refused to reimburse the consumer for towing because the vehicle was towed to a Chrysler dealership. Secondly they refused to replace any of the components which were damaged S a result of the A/C failure not repaired by a Chrysler. (the vehicle was modified by braun corporation).
- Abingdon, MD, USA
- Brooklyn, NY, USA