10.0
really awful- Crashes / Fires:
- 1 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 95,627 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
I had my tires rotated at costco where they were purchased in 2012. In the spring of 2013, I was going to put new brakes on the rear of my 2004 minivan, and could not get two of the lug nuts off. So I just put it off for a while. On July 30, 2013, I went out to get in my van and had a flat tire on that same wheel. I attempted to remove the tire and two of the stud bolts broke. I removed the rest of the lugnuts and took the tire to be repaired at costco. On the 31st, I took my van to an auto repair shop and told them of the problem, so I wanted them to put new brakes on and replace the wheel studs. As they were doing the repair, two more of the studs broke. This is now 4 wheel studs on the same wheel. None of the lug nuts were removable from these bolts. I thought that costco had overtightened the lug nuts. After looking online and seeing that so many people have had the same problem, I am wondering if the bolts are defective. In 50 years of driving cars and repairing a lot of them myself, I have never had a broken wheel stud. I am thankful this did not happen on the road somewhere in the middle of nowhere. If these bolts are defective, how strong are they when I am driving at a high speed on the freeway.
- Gilbert, AZ, USA
The contact owns a 2004 Dodge Caravan. While driving 35 mph, the steering wheel became very difficult to turn. The vehicle also began to jerk back and forth. The contact also noticed that the dial for the outside temperature gauge was extremely high. The contact pulled the vehicle to the side of the road and noticed that the passenger side wheel was on fire. He was able to extinguish the fire without injuries. The vehicle was towed to the dealer and has not been diagnosed. The VIN was unknown. The current and failure mileages were 73,000.
- Anderson, SC, USA
- Englewood, FL, USA