The contact owns a 2017 Dodge Charger. On several occasions, while driving various speeds, the radio console that controlled the gps, radio features, and the defrost functions became inoperable. The contact stated that the screen would occasionally freeze or display a blank screen. The vehicle was taken to ferman Chrysler Jeep Dodge Ram of new port richey (4023 us-19, new port richey, fl 34652, (727) 847-5555) where it was diagnosed that there was a software update available to remedy the failure. The failure recurred and the dealer stated that the radio console needed to be replaced. The radio console was not replaced. The failure was intermittent. The manufacturer was contacted. The approximate failure mileage was 6,000. The consumer stated the dealer replaced the radio console.

- New Port Richey, FL, USA