10.0

really awful
Crashes / Fires:
0 / 7
Injuries / Deaths:
1 / 0
Average Mileage:
51,667 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #12

May 302019

Dakota

  • miles
I received a recall notice for the T80 heated seats in my 2005 Dodge Dakota I called the Chrysler representative schedule a repair service with perkins Dodge Colorado springs he ordered the seats I told the representative that the passenger side had a burn hole in it and had caught fire when the new seats arrived at perkins Dodge I took my truck in to be repaired they told me they will not do the passenger seat because of the burn hole has cut out pieces. I told them I had to remove some of the burnt material to put a seat cover on and still utilize the seat. Seats are still under recall they ordered them knowing that there was a burn hole I don't understand why they will not proceed with the repair the information for the case number and representative I talked to is here.... my name is [xxx] from the fca case management division, I have been assigned as your case manager. Here is some information that will be helpful for you to have: Your case number is [xxx] the Chrysler case management telephone number is: [xxx] my direct extension: [xxx] my work hours are: 8:00 am - 4:30 pm eastern standard time (Monday-Friday). I will contact you within one business day of your appointment by telephone to review your case with you. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Colorado Springs, CO, USA

problem #11

Jan 012018

Dakota

  • 110,000 miles
The contact owns a 2005 Dodge Dakota. The contact stated that the passenger seat overheated and caught fire. The contact received notification of NHTSA campaign number: 17V820000 (seats); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Haley Chrysler Dodge Jeep Ram airport (5400 S laburnum ave, richmond, va 23231, (804) 663-5337) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 110,000. Parts distribution disconnect.

- Henrico, VA, USA

problem #10

Mar 012018

Dakota 8-cyl

  • miles
2005 Dodge Dakota. Consumer writes in regard to heated seats safety recall T80/NHTSA 17V-820 and when vehicle will be repaired.

- Paxinos, PA, USA

problem #9

Oct 102018

Dakota 6-cyl

  • miles
2005 Dodge Dakota. Consumer writes in regard to a settle claim for faulty heated seats that caught on fire.

- Washington, DC, USA

problem #8

Jan 012017

Dakota

  • miles
The contact owns a 2005 Dodge Dakota. The contact received notification of NHTSA campaign number: 17V820000 (seats); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Tomball Dodge in tomball, Texas was made aware of the recall and stated that the parts were unavailable, and that Chrysler had not determined a remedy for the recall. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Tomball, TX, USA

problem #7

Nov 102017

Dakota

  • 56,000 miles
The contact owns a 2005 Dodge Dakota. The contact stated that the driver's side heated seat overheated without warning. The dealer and manufacturer were not made aware of the failure. The failure was not repaired. The failure mileage was approximately 56,000.

- Centralia, IL, USA

problem #6

Jan 242015

Dakota

  • 100,000 miles
The contact owns a 2005 Dodge Dakota. While driving at 40 mph, the driver side heated seat burned through the seat, which left a burn stain on the contact's clothing. The contact was not injured. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 100,000.

- New Glarus, WI, USA

problem #5

Feb 272014

Dakota 8-cyl

  • 85,000 miles
I turned on my heated seat, as I have done several times this winter. After approximately 15 minutes, I smelled something burning. I reached around the back of me as I was driving because a spot on my back was very heated. I actually stuck my finger through a hole in the seat that had burned through both the seat and my coat. (also my finger, at this point.) I immediately turned the heat off and went directly to the dealership. Their solution was to contact Chrysler's customer claims resolution center, who in turn inspected the vehicle and my coat on March 3, 2014. The next contact I had was a letter dated March 10 that stated, "the inspector found no indication of a manufacturing defect that caused or contributed to the incident..." I subsequently called their general office counsel and was told they would not be doing anything further and I should make a claim to my insurance agent. They refused to answer my questions regarding how many vehicles had similar problems and that there were no "higher ups" that I could contact. Needless to say, I'm not happy with the outcome and would welcome any suggestions you might have for me. Thank you.

- Oxford, MI, USA

problem #4

Dec 122011

Dakota 4WD 8-cyl

  • Automatic transmission
  • 59,000 miles
The contact owns a 2005 Dodge Dakota. The contact stated that the front driver side seat warmer over heated. As a result, the seat warmer burned through the seat and the driver's jeans. The vehicle was taken to the dealer who advised that the seat warmer malfunctioned and needed to be replaced. The manufacturer was made aware of the failure who did not offer any assistance since the vehicle was no longer under warranty. The vehicle was not repaired. The failure and the current mileage was 59,000... updated 02/06/12 the consumer stated Chrysler agreed to repair both seats and the consumer would be responsible for $400. The only thing that has not been repaired is the seat bottom, which is on order. Updated 03/21/12

- Wilmington , NC, USA

problem #3

Jan 062009

Dakota 6-cyl

  • 99,000 miles
The contact owns a 2005 Dodge Dakota. While the vehicle was idling for approximately fifteen minutes with the heated seats activated, the contact noticed smoke emanating from her vehicle. Upon further inspection, she noticed that the front driver's side seat was on fire. The vehicle sustained moderate damage. The dealer stated that the heated seat mechanism was defective and caused the failure. The manufacturer sent an investigator to determine the cause of the failure and it was concluded that the component was not defective. In addition, because the vehicle exceeded the warranty, they would not assume responsibility for any repairs. The contact has pictures of the failed incident. The failure and current mileages were 99,000. Updated 03/17/09. Updated 03/17/09.

- Potomac, MD, USA

problem #2

Oct 282008

Dakota

  • 64,000 miles
Drivers side seat(power) heater burnt padding and scorched seat fabric. Vehicle was left idling to warm up. I returned to find smoke coming from seat. I found wiring connector and unplugged heater.

- Redwood, NY, USA

problem #1

Jan 252008

Dakota 4WD 8-cyl

  • Automatic transmission
  • 47,000 miles
Driver's side seat heater became too hot and burned holes in the seat and melted by coat.

- Dixon, MO, USA