5.3

fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
18,000 miles

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problem #2

Jan 202005

Durango 4WD

  • Automatic transmission
  • 36,000 miles
Vehicle is experiencing problems with the seat belts. The seat belts in the second and third rows are having difficulty gripping and latching. If the vehicle comes to an abrupt stop the belts will not hold the passenger in position. Owner contacted the dealership and the manufacturer. Both told the owner that vehicle was out of warranty and there was nothing they will do to assist the owner. Provide further details.. Chrysler was not fully cooperative when the first seat belt failed at the end of warranty. They fixed the problem after owner appealed to dealership owner. Ha dhe not stepped in Chrysler would not have fixed the seat belt. Chrysler told consumer that they will contact the dealership, but owner would have to pay a diagnostic fee to have the other five seat belts examined. Whenowner attempted to relay the serious ness of this safety issue, and the need for Chrysler to make repairs, Chrysler labeled the owner as a having a record of a trouble maker. Owner felt that Chrysler must be compelled to take safety issues, such as seat belts, seriously.

- Kingwood, TX, USA

problem #1

May 032004

Durango

  • miles
Consumer stated that transmission indicator light kept going off and on. Consumer took vehicle to the dealer, who told consumer that they had to insert a plate in order to make the light stay off. Also, after vehicle was worked on the cruise control light came on and stayed on. While driving on the freeway all the lights came on, consumer applied brakes, and they grabbed. When consumer finally was able to apply brakes they almost threw her passenger through the windshield. However, passenger did not go through the windshield because he was wearing a seat belt. Consumer indicated that dealer told her that this incident may have been caused by the transmission fluid that they put into vehicle.

- Reseda, CA, USA