10.0
really awful- Crashes / Fires:
- 1 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 23,124 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
I was in an accident because the 2002 Dodge Durango's brakes did not work and the ABS and brake light came on. This was the scariest thing I have ever experienced. I have had it checked by auto zone, Dodge dealer, local mechanic...and no answers. The brakes literally went to the floor. I have 3 children and have no other choice but to drive this death trap. I have also had problems with the ball joints/ electrical issues. I had the ABS fuse pulled, but not sure if this is a solution. Has there been other complaints of brake failure in these vehicles.
- Caledonia, OH, USA
I have a 2002 Dodge Durango. It has rear antilock brakes. I have had numerous close calls in hard stop situations where the wheels lock up and the vehicle slides forward. I have taken it to a brake specialist who agreed after a test ride there was a serious problem but said I needed to get the dealer involved. I have taken it to several Dodge dealers over a period of about four years. They have made several recommendations to which I had the service done and it made no difference. Now they keep telling me there is nothing wrong. I got Dodge regional involved last year. They told me to take it back to the dealer and have them check it out. The dealer said that the ABS was engaging early but did nothing to correct the problem. I recently reached Dodge regional again. He says he talked to the service manager at the dealership who told him they recommended the rotors be replaces and I refused. I told him that was a lie that I had the rotors and pads replaced. Dodge regional said there was nothing he could do to help. He said the service manager recommended I bring the car in for inspection again at another $90. I told him I refuse to keep paying these fees to have them tell me there's nothing wrong. I then put in a call to the service manager at the dealer and left him a detailed message asking him to please return my call. He never returned my call. I have attempted to reach Dodge regional for the last few days and his phone just rings with no voicemail picking up. I am out of ideas and patience. I love my vehicle but it is a severe hazard. It seems as though once again nothing will happen until someone is killed or seriously injured before anything gets done. I have plenty of documentation with my complaints to the dealers as backup. I hope someone there can help me get this problem resolved. By the way, I know another person who has the same year Durango as me and she complains of the same problem.
- Oceanside, CA, USA
The contact owns a 2002 Dodge Durango. While driving at an unknown speed, the contact heard a clunking, whining, and humming sound coming from the front end of the vehicle. He drove to the repair shop and the mechanic stated that both the upper and lower ball joints and a tie rod needed to be replaced. The mechanic performed a wheel alignment. NHTSA campaign id number 04V596000 (suspension:front: Control arm:upper ball joint) was referenced. The contact was also informed that the entire cooling system needed to be replaced because the dealer could not locate the cause of the failure. The cooling system has not worked properly since the repair. The switch to operate the blower motor fan only works on high. The failure mileage was 110,000. Updated 07/15/08. The brakes were replaced numerous times. Updated 07/15/08.
- Baraboo, WI, USA
2002 Dodge Durango developed a problem with the brake equipment. The pavement was dry when the consumer rear-ended another vehicle. The consumer felt as if she had no brakes. The consumers friend experienced the same problem. The dealer suggested that the brakes were leaking and worn out.
- Tucson, AZ, USA
The contact owns a 2002 Dodge Durango. The contact states that while driving the vehicle the brakes on the drivers side caught on fire. The vehicle has not been taken to the dealer. The brake pads melted to the rotor and the calipers on the drivers side were replaced. The brakes and the rotors were replaced about two months prior to this and six months before that they were replaced. The total amounts of times the brakes has been replaced 5-6 times and that is changing the rotors more than twice.
- Auburndale, FL, USA
When the consumer hit the brakes they made a clunking sound and the vehicle experienced extended stopping distance. The occurred regardless of weather conditions.
- Graysville, AL, USA
Brake falure on 2002 Dodge Durango, and steering problems.
- Lusby, MD, USA
Dealer states that brake rotors are warped to the point of not being turned and that I will need to pruchase new ones at the cost of approx. $450. The brakes pads are only slightly worn. Car shutters vigorously when brake is applied. Dealer states that this is not under warrenty and that this is not a manufacturers defect. I have contacted Dodge/chrystler waiting for a response.
- Poestenkill, NY, USA
While driving 30 mph vehicle hit a pot hole. Consumer applied the brakes, lost control of the vehicle, and hit a curb. Passenger's side wheel fell off. Consumer had the vehicle towed to dealer for inspection, and mechanic replaced both upper and lower ball joints. EA03-023
- Katy, TX, USA
When the driver applied the brake pedal it went to the floor which caused extended stopping distance. Nlm
- Greenville, SC, USA
The consumer had to use excessive force when braking to stop the vehicle.
- Garland, TX, USA
Consumer states that when trying to apply the brakes the brake will pulsate causing the vehicle to have extended stopping distance. Dealer notified.
- Lorain, OH, USA
- Saunderstown, RI, USA