7.0
pretty bad- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 8,440 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Today represents the fourth time that my new Durango goes back to my dealership for the same problem. The vehicle has a distinct "popping" noise from the rear when driving. There's also excessive bounce in the rear suspension. It is my opinion that this excessive bounce should become a full recall, as it is unsafe. On the first repair attempt, martin Dodge changed the rear shocks, sway bar, & "tightened" the rear. On the second attempt, they replaced a stripped bolt in the rear. On the third attempt, they replaced the housing that held this bolt in place. Immediately after leaving the dealership after the third repair attempt, my wife & I continued to experience the same exact problems. It is for these reasons that the vehicle will go back to martin Dodge for a fourth repair attempt. I will also contact a lemon law attorney today to seek remedy.
- Sewell, NJ, USA
My 2004 Dodge Durango went back to martin Dodge for excessive bounce in the rear end along with a continued popping noise during said bounce. Martin Dodge advised me that the "bell crank bushing" was stripped & was replaced. The vehicle was in their shop for 3 days initially, & 4 days the second time. I was advised that new shocks & sway bar were ordered to be installed. As per the invoice of June 11, 2004, same was not completed. The part is listed at $81.55. The labor is listed at $13. $13 labor for a vehicle in the shop 4 days"????? I first drove the vehicle today, June 13, 2004. The exact same problem is occurring. The vehicle will be back at the dealership tomorrow morning. The bounce is simply not safe. The popping noise is annoying. However, I don't know what is causing same. Also, there was no explanation why there would be a stripped bolt on a new vehicle. What caused this "bell crank bushing" to become stripped"
- Sewell, NJ, USA
I recently bought a 2004 Dodge Durango slt with the hemi engine. When I accelerate or come to stops, there will be a "popping" noise coming from somewhere in the rear suspension. This occurs daily without fail. Also, when travelling over roadways, at normal speed, there is excessive bounce of the vehicle from the rear along with this popping noise/sensation. I will be bringing the vehicle into the dealer today for this repair. I'm not sure if this problem is associated with three other NHTSA technical service bulletins involving the power train: Axle assembly, the stabilizer bar bushing squawk, or the exhaust drone.
- Sewell, NJ, USA
- Sewell, NJ, USA