I have a 2006 Dodge Durango my incident happened on February the 8th 2008 my mother was driving my vehicle back from a funeral with my 88 year old grandmother they heard a loud sound that seemed to be something dragging beneath the Durango. The vehicle immediately lost it's power and locked up. Drive shaft had fallen off the Durango and was lying on the pavement. The dealership has taken a month to fix this vehicle and it still isn't working. Last Friday March 7th of 2008 I was told my vehicle was ready to be picked up by the dealership. Since I never was given a rental my husband and I had to drive two hours to go and pick up the Durango. Once we got the Durango it was after 5:30 which the service department was closing. My husband and I ventured home he followed behind to make sure that I had no trouble with the Durango. He noticed about 40 minutes after we had been driving that fluid was spewing out the rear-end of my Durango and the passenger back tire was bouncing and wobbling uncontrollably. He immediately pulled me over and took over the driving of my vehicle while I drove his truck. I called the dealership first thing in the morning to tell them what was happening with the Durango. They asked that I drive the vehicle back even though it wasn't safe to drive period. Once they realized that I wasn't going to make this drive they tried to get me to tow my vehicle to the closest dealership to me knowing that my warranty wouldn't pay anyone else since they had already started and were paid $2,600 to fix a vehicle that still wasn't running. In other words" I " the customer would get stuck with the bill. After arguing with them an entire morning including the warranty people and the dealership that was closest to my home. The dealership two hours away finally agreed to take my vehicle back. A tow truck had to be called again and drive two hours to come and get the Durango.

- Llano, TX, USA