10.0
really awful- Crashes / Fires:
- 0 / 6
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 73,079 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Have had instrument cluster replaced, after having recall for interior lighting performed the auto feature of power door unlock ceased to work. That was about 3 years ago. Now the auto unlock and lock feature have both quit working once again. Will not reprogram with procedure in owners manual. Feel the instrument cluster will need replacing again. I do have extended factory warranty to 70K miles, but am concerned if this keeps happening, what action do I take?
- Matthews, NC, USA
Alternator ground burned. Melted terminal/nut to the nub, burned through the cable and connector, plastic shielding of other harness shielding melted. Significant heat/ probable fire present.
- Fredericksburg, VA, USA
Electrical problems, during cold weather 40 degrees and lower the wiper blades & lights, interior & exterior activate on their own.
- Phillipsburg, NJ, USA
When my fuel tank is empty and I refill the tank, after the pump clicks off gas pours out of the tank. This has been happening for about 7 weeks. Also sometimes when starting the vehicle it doesn't start but continues to turn itself over and over even after the key is shut off. This happens sporadically and Dodge refuses to fix either one although the vehicle is still under warranty, because it cannot be duplicated at the shop.
- Temple Terrace, FL, USA
Hi, my name is [xxx], and I need some help. January 9th 2007 I purchased a 2006 Dodge Durango from buddy jones Ford in greenwood Mississippi. On May 31st 2008, the truck burn to the ground. This occurred while my girlfriend was driving it; she barely made it out of the truck in time. Needless to say I was at a lost of understanding how this could have happen. So I immediately started surf the internet to find information about this brand of vehicle. I discovered that this particular SUV had an instrument panel cluster that would overheat and sometimes ignite into flames. I also discovered that there were many other consumers that had experienced they're Dodge Durango's burning to ground, while just sitting in the garage. So I then contacted Chrysler to plead my case. At this time they told me about the recall, and that my vehicle was one of the vehicles in question. Then they agreed to send a local contracted inspector to check out my vehicle. The conclusion of his inspection was that the truck burned through no fault of Chrysler's do not have the resources to prove them wrong, or have it inspected myself. My insurance had lapsed at that time, and I know that is my responsibility. But now I am stuck with a truck that is not usable, and the company that financed it is looking for they're monthly payment. With I can not afford because I had to purchase another vehicle to get back and forward to work. So I have done a volunteer repossession and they will pick the truck up soon. Once they get it I still will be forced to pay for it through garnishment, which I can't afford. In the other cases in which this same truck burned to the ground, Chrysler determined that it was not they're fault even with such a recall on them. Vehicles do not just burn up for no reason, so please help deal with Chrysler. Also, I did not receive a recall notice until June 16, 2008. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Moorhead, MS, USA
My 2006 Dodge Durango caught on fire four weeks ago while my girlfriend was driving it. The truck had only been running a total of tens. It appeared to have started on the driver side of the truck. Once I discovered the recall on the truck for the instrument panel overheating, I contacted Chrysler, and they sent a local contracted inspector out to take picture. Then a week later they sent me a letter stating that they were not at fault, and there was nothing they could do for me.
- Moorhead, MS, USA
Purchased 2006 Dodge Durango June, 2007 August, 2007-vehicle started violently jerking -engine light came on-was told it was the cam sensor. Instrument cluster also defective and replaced. Electrical problem, causing door locks to malfunction replaced. December 6, 2007, car jerking again-engine light came on - drove it to the dealership - was told it was the transmission- front pump and torque converter replaced. December 18, 2007 mileage not reading accurately-told that the instrument cluster that was installed in August was "faulty?. replaced again. January 2, 2008, vehicle violently jerking again- dying in the road, if over 40mph. Engine light on-dealer replaced the cam sensor. -very hesitant that my car was become a threat. February 22, 2008, vehicle jerking, then died on the road at 45mph -able to start it, drove to the dealer-was told it was the PCM. PCM replaced -cam sensor also. Complained to Chrysler, trying to get answers for this ?lemon?. was told this time that they were 100% they fixed the problem. Dealer gave me written ?good will? extended warranty on my vehicle for 5,000 extra miles. April 15, 2008. Traveling 45mph- car started violently jerking again and died in the middle of the highway. Power steering gone- struggled to veer of and slow down, losing control. This time, a bus was behind me and swerved, laid on the horn and avoided hitting me. Was able to make it to the shoulder of the road-called the dealership. Towed my car. Have had enough of this vehicle -will not put my family in danger one more time!!!!. need to be free and clear of all financial responsibility of this car. Dealer now tells me that they are ?hard-wiring? the PCM directly to the cam sensor. They told me that there is a ?glitch" within the wiring that they will simply bypass by putting in a direct connection, thus manipulating original wiring codes.. I will not put myself and 3 children in this situation again, and refuse to pick up my vehicle!
- San Antonio, TX, USA
The contact leases a 2006 Dodge Durango. The vehicle has been to the dealer several times for NHTSA campaign id number 07V092000 (electrical system: Instrument panel); however, the failure has not been corrected. The vehicle constantly fails to start, accelerates on its own, and the cruise control does not work. The dealer continues to state that there are no failures. The manufacturer agreed with the dealer and would not provide any assistance. The current mileage was 28,000 and failure mileage was 15,000. Updated 01/17/08 the vehicle repeatedly does not start and sometimes when the vehicle does start it does not go into gear and once the key is removed from the ignition the vehicle still continues to run. Updated 01/11/08
- Florence, AL, USA
Vehicle stalls or does not start after use.
- Bernalillo, NM, USA
During times of low temperatures (below 40 degrees) the following occurs intermittently. The radio controls on the steering wheel do not work properly, the radio volume spontaneously goes down, the headlights and dash lights flash off and on, the windshield wipers will come on, the indicator lights for the airbag indicate the airbag is not activated. I am sure there are more glitches; however these are the ones that stand out. This morning, however, the cruise control would not stop accelerating the vehicle. The outside temperature is approximately 22 degrees. I set the cruise for 75, when I reviewed the speed, the vehicle had accelerated to 95 and the cruise would not shut off either by the cruise control controls or by braking. In fact the brakes had difficulty slowing the vehicle down to 75 and when released the vehicle would again accelerate. When placed into neutral, the vehicle continued revving and when placed in drive it again accelerated. When I was finally able to slow the vehicle by placing it in neutral and continue to push hard on the brakes, I maneuvered the vehicle to the side of the road and turned the vehicle off. It then would not re-start. The ignition wouldn't turn over for approximately 5 minutes. Once restarted the vehicle appears to be working fine. I reported this to the dealer this morning. They were already aware of the previous irregularities and advised they would be talking to the support center today. They have already replaced the clock spring in the vehicle and that did not correct the problem. They have advised that they are aware there is a problem but they do not know how to fix it.
- Great Falls, MT, USA
Air conditioning not cooling properly. Tested vent temperatures in identical conditions using an infrared temperature probe and a normal analog temperature probe. Used 1997 Mercury Mountaineer in test with my new 2006 Dodge Durango. Tested initial left center vent temp and the temp after 1, 2, 3, 4 and 5 minutes using the dash vents only and max cool and max fan. The nine year old Mountaineer vent temp was 9 or 10 degrees cooler after 5 minutes. The older vehicle cooled faster and provided colder air temps. This testing was done after noticing the Durango wasn't cooling as well as my old Mountaineer.
- Richardson, TX, USA
- Charlotte, NC, USA