pretty bad
Typical Repair Cost:
No data
Average Mileage:
27,000 miles
Total Complaints:
2 complaints

Most common solutions:

  1. not sure (2 reports)
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This problem may be covered under warranty. Ask your Dodge dealer.

problem #2

Dec 262011

Durango Crew 3.6L

  • Automatic transmission
  • 29,000 miles

I LOVE my Durango but this is so ridiculous. EVERY time I get in the car the key is not recognized by the computer and of course, I can't start the damn thing. NO ONE at the dealer has acknowledged my issue. I have replaced the key fab battery 5 times, yet I STILL have this issue. The computer has been updated, blah blah blah. I have other ignition issues too.. like the damn thing not starting but that's a different rant.

I have even contacted Chrysler and of course no help. Really? 30K on a car and no help from day one.

- Annie E., San Diego, CA, US

problem #1

Jan 152014

Durango Citadel Awd 5.7L Hemi

  • Automatic transmission
  • 25,000 miles

My vehicle was not detecting the keys fobs. It started off saying that the key fob battery was low. Then the vehicle stopped recognizing the key fobs all together nearly stranding me. I have two of these third generation Durango's. While my other Durango was being serviced, I asked someone in the parts department to check the key fob for this vehicle. He pulled it apart and used a meter to check it. The key fob passed the test with flying colors.

When I brought this 2011 Durango in for service for the problem to a different dealer, they stated that the key fob battery needed to be replaced (a lie). When I inquired about the obvious class action suit against Chrysler for the TIPM, they got nervous and changed the subject. The dealer would not answer my questions, except as to say that the problem is not the TIPM. The vehicle also had problems with spraying washer fluid, as the motor would not even sound off. Dealer response was that the washer fluid froze due to incorrect mixture. I only use blue -20 degree rated washer fluid, and it was not that cold. Also the vehicle doors lock twice sometimes when I get in the vehicle while it is already running (a problem with key fob detection upon re-entering the vehicle. This is a huge problem, my vehicle is out of warranty soon, and no end in sight.

It seems Chrysler is having issues with supplier of TIPM as it is faulty in many of these vehicles as well is Jeep Grand Cherokee which is the same platform. I have two of these vehicles and I am very upset. These vehicles are superior SUVs and they have been ruined by a lousy poorly designed TIPM module. Top it off with Chrysler does not stand by their products anymore. They prefer to play games until warranties expire and wait and see if consumers will actually go to an attorney. See you in court Chrysler!

- hemi durango, Middletown, DE, US