10.0

really awful
Crashes / Fires:
0 / 2
Injuries / Deaths:
0 / 0
Average Mileage:
65,575 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #16

Mar 132020

Durango

  • 99,400 miles
Just purchased this Durango and the first night my headlights started flickering. Sometimes go off for a half a second while driving on highway and in city streets and turning.

- Lapwai, ID, USA

problem #15

Sep 052018

Durango

  • 184,000 miles
The dash board will light up and the windsheld wipers will start to go with out doing anything, then the dashboard fails and powers down and then tries to start back up. It caused my Durango to lose power then power back up. I do have a video that I will try to include please excuse the language in it.

- Fort Stewart, GA, USA

problem #14

Apr 012018

Durango

  • 141,379 miles
The contact owns a 2011 Dodge Durango. While driving 45 mph, a "tail light out' message displayed. The contact stated that the failure occurred frequently, and the tail light bulbs would fail to illuminate due to the wiring overheating and condensation within the casings. The vehicle was taken to newnan peachtree Chrysler Dodge Jeep Ram (53 hollz pkwy, newnan, ga 30265, (678) 369-6037) where the contact was informed that the tail light bulbs and wiring needed replacement, but there were no recalls for the failure. The vehicle was not repaired. The manufacturer had not been contacted. The failure mileage was 141,379.

- Gabe, FL, USA

problem #13

Sep 182017

Durango

  • miles
The contact owns a 2011 Dodge Durango. While driving approximately 45 mph, the headliner caught fire. A fire report was filed. The fire department extinguished the fire. There were no injuries. The vehicle was towed to an unknown dealer, but was not repaired per NHTSA campaign number: 15V879000 (electrical system, interior lighting) due to extensive damage. The manufacturer was made aware of the failure and opened a case, but the contact had not heard back. The failure mileage and VIN were unknown.

- Sierra Vista, AZ, USA

problem #12

Mar 152016

Durango

  • miles
The contact owns a 2011 Dodge Durango. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting); however, the part to do the recall repair was not yet available. Sterling Dodge (5504 I-49 frontage rd, opelousas, la 70570, (337) 942-1241) was contacted, but was unable to remedy the vehicle due to the limited quantities of parts being supplied to the dealer. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.

- Iota, LA, USA

problem #11

Nov 222016

Durango

  • miles
My gps/radio goes in and out and now my headlights are having to be constantly replaced. My tail lights I have to hit the back of the truck for them to come back on. My vehicle has been stationary, in motion and while driving on a highway

- Gainesville, FL, USA

problem #10

Feb 142017

Durango

  • 106,000 miles
Sudden and complete electrical malfunction with engine failure during operation. For the past year we have experienced intermittant electrical problems with the climate control, auto headlights and the entire dashboard flashing and failing with loss of power.

- Anthem, AZ, USA

problem #9

Feb 092016

Durango

  • 74,000 miles
My 2011 Dodge Durango caught fire. The roof above the passenger visor burn significantly. While driving the car the passenger said she smelled an electrical problem. Both of us have retired from the electronics field. Not realizing the severity of the electrical problem, I parked the car. We went away from the car for about ten minutes. Upon returning we open the door and entered the car. The car filled with smoke. We could hear the fire burning in the roof. We both jumped out. We flagged down some parking attendants. We opened the hood to get to the battery or fuse box. I monitored the light in the vanity mirrors and interior lights, while the attendants with book manual in hand, pulled fuses until the lights went out and the fire slowed to a stop. One note in spite of the fire burning our handicap sticker on the roof side, blistering the paint on the outside roof, and the interior roof on fire on no fuses blew! my experience is telling me that the wires involved have been drawing to much current for many years. The characteristics of the wires involved, changed with heat and time. Finally the wires got to resistive and heated to the point of ignition.

- Hillsboro, OR, USA

problem #8

Jan 282016

Durango

  • 80,000 miles
After having the campaign completed to remove the fuel pump relay from the tipm, my fog lights and headlights began operating sporadically, then eventually after a few weeks stopped working. If I remember correctly, this happened at dusk, when I was driving and the headlights tried to come on automatically. I tried to replace the bulbs, but that didn't help. I took the car back to the dealership and was told the headlights and fog lights weren't receiving power from the tipm, and that it needed to be replaced, at about $1,200 cost. This probably is so obviously related to the previous campaign, but I cannot get the dealership to participate in the cost. Please help!

- Charlotte, NC, USA

problem #7

Dec 222015

Durango

  • miles
Purchased new 2011 Dodge Durango in 2011, I wasl driving to work this week locally and Dec 22,2015 battery light came on. Before the light came on I was driving with kids in the card and smelled burning in car thought it was exhaust from outside traffic. Another day my mom was in the car with me going shopping and she said she smelled something burning. Battery went because alternator was bad as per the auto place the wires were burned according to autoplace alternator bad, I contacted Dodge and provided receipt copies from the auto place that the alternator was bad but they said because warranty was up at 36,000 miles they wont reimburse me and there was nothing they could do but to make a complaint to NHTSA. This needs to be recalled, I have seen over 400 complaints and safety issues, how many people do they want to get injured before they recall? dealership is no longer around. If does not get recalled I will make sure to turn this one back and never purchase from Dodge again and will contact the media to expose Dodge for putting not recalling this alternator and putting the safety of families in harms way. I hope nothing else happens, I am always in the truck with my kids and I am really nervous driving my truck now and worried if something else is going to happen when we are in the car. This should have never happened to a brand new truck. I have had used cars longer than this and never once had a problem with any issues with the cars. This is a serious matter and hope it can be taken care of immediately.

- Selden, NY, USA

problem #6

Aug 032015

Durango

  • 61,659 miles
I was on my way to work today when I noticed a burning smell and then the battery light came on. Due to heavy traffic I couldn't pull to the side. I got farther down the road and heard a loud whining noise. When I arrived at work I contacted the local Dodge dealership to speak with the service department about this incident. I was told that it sounds like the alternator but that my vehicle was not covered in the recent recall since I have the 180amp alternator. The recall was only for the 160 amp alternators. I was shocked since my vehicle only has 61,000 miles on it. Researching this problem online I found numerous complaints from people having the same identical problem with the 180amp alternator (with the same make model and year) that caused the recall of the 160amp alternators. I have contacted Dodge to see if they would stand by their product and do the right thing concerning this. Once again they have failed me. Consumers are reporting an average of $1400 to have the alternator replaced with no recall or warranty. I have 4 pictures of my soot covered alternator ( I am a firefighter I know what electrical soot looks and smells like). This is very concerning to think I could lose my Durango could catch fire, loose power and stall in traffic, cause an accident or have my wife stranded on the side of the road due to this.

- Lawton, OK, USA

problem #5

Oct 302014

Durango

  • 69,000 miles
The contact owns a 2011 Dodge Durango. While driving at 60 mph, the vehicle jerked and there was a sudden increase of engine rpms. Shortly after, the vehicle lost power and the rpms decreased. In addition, the vehicle failed to start intermittently and both turn signals on the mirrors failed to function. The failure recurred on numerous occasions. All warning lights on the instrument panel illuminated. The vehicle was taken to a dealer, but was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 69,000.

- Houston , TX, USA

problem #4

May 182015

Durango

  • 72,682 miles
My 2011 Dodge Durango crew says key no detected when I attempt to start the vehicle. I thought it was the battery in the key fob because the vehicle stated low key battery and took the fob to battery's plus. They tested the key fob and stated the battery was fine and didn't need to be replaced. Also the drivers side head and brake lights go out.

- Snellville, GA, USA

problem #3

Nov 032014

Durango

  • 80,000 miles
Fog lights will not work. When you turn R blink on the right fog light blinks and the blinker does not.

- Sarepta, LA, USA

problem #2

Feb 192014

Durango

  • 81,000 miles
The contact owns a 2011 Dodge Durango. The contact stated that when she turned on the front passenger's side signal, the front driver's side and the front passenger's side fog lights blinked erroneously. The vehicle was taken to a dealer, who replaced the front passenger's side headlight. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the problem. The approximate mileage was 81,000.

- Sulphur, LA, USA

problem #1

Oct 062011

Durango

  • 75 miles
Traded in 2005 town and country in Nov 2010 to 2010 town and country numerous problems also had major brake issues nearly causing accident at four way interchange. Traded it in taking neg.equity to 2011 Durango in Oct 2011 it has numerous issue including up and down idle bulbs blowing when washed thru auto wash ac probs. Power steering begining whine noise had brakes repaired hard shifting computer flashed dealer cant figure out problems called corporation waiting for reply.

- Alexandria, KY, USA