While driving the Durango I heard a loud pop in the rear of the truck and noticed immediately that the car was no longer driveable. I had the truck towed to the nearest mechanic, who explained that the rear suspension rod had separated from the sub carriage of the truck and that it would need to be repaired by a body shop. Three mechanics diagnosed the problem and said that in their 30 plus years of working that they had never seen anything like it. Where the bolts where welded into the sub carriage, there were five cracks that had split across and thus separating from the rear suspension rod.
The insurance adjuster estimated the cost of repairs to be $6,185.94 and contributed the damage to rust. First question was whether or not the issue was caused by flood damage, and all three-mechanics noted that there was NO flood damage to the vehicle as they would have seen it elsewhere throughout the vehicle. One mechanic noted that the only way he could see this occurring was if the bolts and the metal were not properly treated for rust during the factory build.
So, I contact Chrysler and requested a review of the vehicle on October 1, 2018. Here it is October 26, 2018 and nothing has been done. I have gotten the run around from both the dealership and the corporate office. They are not willing to assist in this matter at all. I cannot afford the repairs and refuse to attempt the repairs as the KBB value of the vehicle is less than 8K. It would be futile. I am just asking for an explanation.
I spoke with someone on several occasions prior to today, and am now being told that the truck needs to be towed to the other dealership just to even have it looked at whereas it has been with the current dealership for 3 weeks. I AM DONE. My next vehicle will be a TOYOTA.
While driving the Durango I heard a loud pop in the rear of the truck and noticed immediately that the car was no longer driveable. I had the truck towed to the nearest mechanic, who explained that the rear suspension rod had separated from the sub carriage of the truck and that it would need to be repaired by a body shop. Three mechanics diagnosed the problem and said that in their 30 plus years of working that they had never seen anything like it. Where the bolts where welded into the sub carriage, there were five cracks that had split across and thus separating from the rear suspension rod.
The insurance adjuster estimated the cost of repairs to be $6,185.94 and contributed the damage to rust. First question was whether or not the issue was caused by flood damage, and all three-mechanics noted that there was NO flood damage to the vehicle as they would have seen it elsewhere throughout the vehicle. One mechanic noted that the only way he could see this occurring was if the bolts and the metal were not properly treated for rust during the factory build.
So, I contact Chrysler and requested a review of the vehicle on October 1, 2018. Here it is October 26, 2018 and nothing has been done. I have gotten the run around from both the dealership and the corporate office. They are not willing to assist in this matter at all. I cannot afford the repairs and refuse to attempt the repairs as the KBB value of the vehicle is less than 8K. It would be futile. I am just asking for an explanation.
I spoke with someone on several occasions prior to today, and am now being told that the truck needs to be towed to the other dealership just to even have it looked at whereas it has been with the current dealership for 3 weeks. I AM DONE. My next vehicle will be a TOYOTA.
- mcoleman1014, Clinton, US