10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 75,302 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
As driving down the road my passenger side headrest deployed into the back of my passenger's head. Consumer had a whiplash. Dealer was contacted.
- Gautier, MS, USA
The active head restraint on the drivers side of the vehicle deployed while the vehicle was sitting in park in my driveway. We had just started the car when it deployed. Nothing hit the vehicle or made the vehicle move in a none normal way. Thank goodness we weren't in motion when it deployed. This is a very serious safety hazard. The headrest cannot be reset as you can see the internal plastic that was holding it together is broken. I am providing pictures and am happy to provide more if needed.
- Cave Creek, AZ, USA
The orc module not working I just driving and the air bag light turn
- Omaha, NE, USA
I had a passenger sitting in the front passenger seat moving the seat back with power controls and the headrest deployed while I was driving less than 30 mph in a residential area, did not know what it was at first, it was loud popping sound...once I learned what happened I looked up to see how to reset it and attempted so..with no success. The brackets that hold the pin is/was broken. I also learned this is not suppose to happen unless you are hit from behind and it should deploy to avoid whiplash, this was not the case, luckily my passenger was not injured from the headrest deploying prematurely. I contacted the dealer to learn this was not covered under warranty plan I have. The repair cost is $911.85 that I am responsible for, I paid 135 just to have it looked at, which will go towards repairs if fixed within 30days, this cost is not within reach for me. I have also read other Dodge models with the same issue in the past. Please look into this as this is not uncommon but very costly to the car owner. Thank you. Mileage this occurred at 52000
- Nolanville, TX, USA
- Gilroy, CA, USA