10.0
really awful- Crashes / Fires:
- 3 / 26
- Injuries / Deaths:
- 4 / 0
- Average Mileage:
- 58,805 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Upon opening my truck using the button on my keyless entry, the tailgate door when slowly up just like normal. My mother went to put something in the truck and the trunk door slammed down on her head and neck area. I wanted to see if this was just one time, so I tried to open it again, this time just by pulling up on the handle, and the same thing happened!! I took video of the "faulty" door as well. My mother is fine, but if that were my 4 year old daughter, it wouldn't be the same at all!!! talked to Chrysler and this was a "freak accident" and told me it wasn't a safety issue either so I would have to pay for it!!!! worst car buying experience ever!
- Snellville, GA, USA
R09/NHTSA 14V-115 parts not available until Sept - notice states that fuel pump could fail and car will stall. I drive kids around all day and do not need the added stress of wondering if my car is going to fail in the middle of traffic. Its ridiculous to expect people to wait 6 months to get a vehicle fixed. This is the third recall on the vehicle for parts failing - in my opinion that speaks volumes toward the quality of vehicle Dodge provides, not to mention the poor service of not getting the right parts out to fix a potentially dangerous problem. Seriously....why send out notices if there are no plans to fix an issue for 6 months. I'll never buy another Dodge, this is my first and last - I've owned Chevrolet all my life and never had this many problems.
- Bristol, TN, USA
First incident: I drove about 80 miles out of town. Once I made it to my destination I returned to my truck to find out that the doors wouldn't unlock. I was able to take the key out of the remote to open the door. My truck wouldn't start. It was towed to the nearest Dodge dealer. I found out that the alternator had a recall and I was experiencing a known problem. I had to purchase a new battery and they replaced the alternator. I drove 5 minutes away from the dealership and my truck started to shut down on the highway. The sensor lights started coming on for the battery, breaks, etc. And the windshield wipers came on. After about a minute later my truck completely shut down. It is back at the dealership and I'm waiting for solution.
- Madison, AL, USA
The contact owns a 2012 Dodge Durango. The contact received notice of NHTSA campaign numbers: 14V634000 (electrical system) and 14V154000 (service brakes); however, the part to do the repair was not available. The contact felt that the manufacturer exceeded a reasonable amount of time. The contact had not experienced a failure. The VIN was not available.
- Artesia, NM, USA
The contact owns a 2012 Dodge Durango. The contact received notification of NHTSA campaign number: 14V634000 (electrical system) however, the part needed to repair the vehicle was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the vehicle repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
- Bade City, FL, USA
Driving normally for about an hour. Made 10 minute stop. Came out and car would not fire. Cranked for 20 seconds twice and nothing. Waited 5 minutes and it started. Went to pull out into traffic and it stalled. Cranked again, nothing. Then started. It happened again 2 days later. Took to dealer and they said it was a faulty tipm and not covered by warranty.
- Mechanicville, NY, USA
The contact owns a 2012 Dodge Durango. The contact received notification of NHTSA campaign number: 14V634000 (electrical system); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The contact had not experienced a failure.
- Depauw, IN, USA
When try to start car. The starter hung up and wouldn't start. Starter kept turning over but would not start. Like vehicle was not getting any fuel to engine. Has done this 7 times since Dec 2014.
- Chickamauga, GA, USA
The contact owns a 2012 Dodge Durango. The contact received notification of NHTSA campaign number: 14V634000 (electrical system); however, the recall remedy was not effective. The contact stated that while driving into a parking space, the engine warning light illuminated and an abnormal noise emitted from the engine. The vehicle was taken to the dealer. The technician diagnosed that the alternator needed to be replaced. The manufacturer was not made aware of the failure. The failure mileage was 31,800.
- Sandsprings, OK, USA
The contact owns a 2012 Dodge Durango. The contact stated that the vehicle failed to start sporadically. The vehicle was taken to the dealer. The technician was unable to diagnose the failure. The vehicle had not been repaired. The failure mileage was 68,000.
- New Orleans, LA, USA
The contact owns a 2012 Dodge Durango. The contact received a notification of NHTSA campaign numbers: 14V391000 (electrical system) and 14V154000 (service brakes, service brakes, hydraulic). However, the vehicle was unable to be serviced under the recall because the part needed was unavailable to perform the repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
- Chesterfield, MO, USA
The contact owns a 2012 Dodge Durango. While driving approximately 29 mph, the vehicle failed to accelerate past 29 mph. In addition, the passenger side turn signal and the driver side tail light intermittently operated. The vehicle was taken to the dealer who diagnosed that the failure was due to cold weather and no repairs were needed. The manufacturer was made aware of the failure. The VIN was unavailable. The approximate failure mileage was 22,000.
- Liverpool , NJ, USA
The contact owns a 2012 Dodge Durango. While driving at approximately 55 mph, the vehicle stalled. The failure occurred on several occasions. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA campaign number: 14V634000 (electrical system); however, the part was unavailable to perform the recall repair. The manufacturer was notified of the failure. The approximate failure mileage was 26,000. Updated 5/11/15 updated 05/14/15
- Madison, WI, USA
Since the vehicle was purchased in 2012 the air conditioning does not actually cool when the remote start is used. We live in Arizona where ambient air temperature is over 110 degrees Fahrenheit, and has been seen in the 130S, 4 months a year. I have used a thermocouple to measure interior temperature of the Durango and I have seen it up to 160 degrees Fahrenheit. Having 2 young children the air conditioning not operating when the remote start is utilized is not acceptable, whether it is leaving a store or at the house. Children are susceptible to dehydration and heat stroke more easily than adults, therefore exposing your child for just a few minutes is dangerous. We have notified the dealership on multiple occasions when it is in for servicing. They have yet to provide a solution and they stated there would be a computer update to repair this. If there is not a repair prior to this summer we will be taking legal action against the dealership or Dodge motor company.
- Yuma, AZ, USA
Tipm isn't working properly and vehicle won't start. The price for replacement and labor is $1,200. Manufacturer isn't paying for it.
- Kissimmee , FL, USA
The contact owns a 2012 Dodge Durango. The contact stated that the vehicle stalled without warning. The failure recurred numerous times. The contact mentioned that the vehicle was exhibiting the same failures listed in recall NHTSA campaign number: 14V530000 (electrical system). However, the VIN was not included. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 39,000.
- Newbury, MA, USA
The contact owns a 2012 Dodge Durango. The contact stated that the vehicle failed to start until after several attempts without warning. The failure recurred on several occasions. The vehicle was taken to the dealer. The technician diagnosed that the tim had failed and needed to be replaced. The vehicle was repaired. The contact stated that the vehicle was not included in NHTSA campaign number: 14V530000 (electrical system). The manufacturer was made aware of the failure. The approximate failure mileage was 48,000.
- Celebration, FL, USA
My 2012 Dodge Durango at approximate 45000 miles began to have problems starting. It will turn over and stall multiple times before starting. It will also turn the starter continually with out starting at all. Also it has had one incident to date of stalling while driving on highway. I was traveling at 65 miles per hour on turnpike when the car stalled for no known reason and I lost use of the gas pedal. After pulling to the side of highway I had to turn key off and restart to continue.
- Lake Worth , FL, USA
Engine would not cut off after pushing cut off and start button.
- Fort Wash., MD, USA
- Troy, NY, USA